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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Severe Lag/High Ping via netgraph

pegasussgcpegasussgc Member Posts: 0 Arc User
edited December 2012 in Windows and General: PC, Network, and Other Technical Issues
I've been getting a huge amount of lag, I checked the ping using netgraph and it is fluctuating wildly from 100-3000 ping. Here is a Tracert to the patchserver:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 9 ms 8 ms 10.14.8.1
3 8 ms 8 ms 8 ms 10.1.1.9
4 61 ms 201 ms 198 ms 209.221.47.61
5 108 ms 103 ms 113 ms atl-bb1-geth0-0-0-15.telia.net [213.248.90.29]
6 118 ms 119 ms 137 ms ash-bb1-link.telia.net [80.91.252.213]
7 123 ms 116 ms 121 ms te0-7-0-6.mpd21.iad02.atlas.cogentco.com [154.54
.10.57]
8 130 ms 125 ms 122 ms te0-2-0-4.mpd21.dca01.atlas.cogentco.com [154.54
.26.113]
9 58 ms 63 ms * te0-7-0-2.mpd21.jfk02.atlas.cogentco.com [154.54
.3.46]
10 * 60 ms 51 ms te0-0-0-1.ccr21.bos01.atlas.cogentco.com [154.54
.6.1]
11 47 ms 45 ms 49 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 62 ms 70 ms 57 ms 38.111.40.114
13 47 ms 61 ms 48 ms 208.95.185.41

Trace complete.

Here are the Nettest results:

contacting nettest server..
Local IP: ******* - I'm hiding this
Ping: 130.5 msec
Port: 80: 13 KB/sec 8 KB/sec 15 KB/sec 500
Port: 80: 32 KB/sec 2 KB/sec 36 KB/sec 500
Port: 443: 28 KB/sec 10 KB/sec 110 KB/sec 500
Port: 443: 24 KB/sec 6 KB/sec 57 KB/sec 500
Port: 7255: 28 KB/sec 4 KB/sec 32 KB/sec 500
Port: 7255: timed out
Port: 7003: 29 KB/sec 3 KB/sec 49 KB/sec 500
Port: 7003: 30 KB/sec 2 KB/sec 35 KB/sec 500
Port: 7202: timed out
Port: 7202: 21 KB/sec 3 KB/sec 34 KB/sec 500
Port: 7499: 33 KB/sec 2 KB/sec 37 KB/sec 500
Port: 7499: 36 KB/sec 3 KB/sec 41 KB/sec 500
Port: 80: 38 KB/sec 2 KB/sec 41 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 0 KB/sec
hit return to exit

My ISP is Northland Cable and I'm located near Savannah, GA.

Here is a Pingtest from pingtest.net:
73275626.png

Here is a Speedtest:
2347373763.png

I've tried bypassing the router and switching the routers, no luck. I've got STO installed on a Desktop and a Laptop and the lag is happening on both.

Anyone got any ideas of what could be going on?

Before Season 7 I was not having any issues with lag, ever since it began its been horrible a lot of the time. Every once in a while I get some time to play when there's no lag, but it seems those times are coming less and less often.
Post edited by pegasussgc on

Comments

  • pegasussgcpegasussgc Member Posts: 0 Arc User
    edited December 2012
    Here's an additional net test for good measure:

    contacting nettest server..
    Local IP: ***** - i'm hiding this
    Ping: 214.4 msec
    Port: 80: 25 KB/sec 1 KB/sec 28 KB/sec 500
    Port: 80: timed out
    Port: 443: 41 KB/sec 4 KB/sec 45 KB/sec 500
    Port: 443: 22 KB/sec 394 KB/sec 30 KB/sec 500
    Port: 7255: 25 KB/sec 1766 KB/sec 52 KB/sec 500
    Port: 7255: 24 KB/sec 4 KB/sec 27 KB/sec 500
    Port: 7003: 21 KB/sec 2 KB/sec 25 KB/sec 500
    Port: 7003: 27 KB/sec 2 KB/sec 31 KB/sec 500
    Port: 7202: 23 KB/sec 402 KB/sec 31 KB/sec 500
    Port: 7202: 22 KB/sec 1 KB/sec 25 KB/sec 500
    Port: 7499: 26 KB/sec 235 KB/sec 33 KB/sec 500
    Port: 7499: 18 KB/sec 163 KB/sec 23 KB/sec 500
    Port: 80: 28 KB/sec 535 KB/sec 37 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2012
    It seems its time you had that little talk with your ISP... For adequate performance, your Net-Test should be in the 300 - 500 KB/sec range, while the throughput that you're showing are in the 20s KB/sec range, which makes it comparable to an old-fashion telephone modem...

    Since the problem isn't limited to a single computer, the issue must be further down the pipeline...
  • hanoverhanover Member Posts: 0 Arc User
    edited December 2012
    They'll try to blame it on localized ISPs, but it's not random coincidence that this always happens when there is a big patch and a large volume of players logged on. The problem is on Cryptic's end, but the fix won't generate immediate profits, so if you're lucky, it'll get noted in passing somewhere and then ignored until the next big push.
    Does Arc install a root kit? Ask a Dev today!
  • pegasussgcpegasussgc Member Posts: 0 Arc User
    edited December 2012
    I really hope the problem is not on my ISP's end, they are pretty much the only game in town where I am. On a side note, I also play Lord of the Rings online and I have absolutely no issues with it, no lag or high pings. I realize these games are probably using different ports.
    Could my ISP be port throttling?
  • blackjackwidowblackjackwidow Member Posts: 572 Arc User
    edited December 2012
    hanover2 wrote: »
    They'll try to blame it on localized ISPs, but it's not random coincidence that this always happens when there is a big patch and a large volume of players logged on. The problem is on Cryptic's end, but the fix won't generate immediate profits, so if you're lucky, it'll get noted in passing somewhere and then ignored until the next big push.

    This.

    Lag so bad today, I got "server not responding" in almost every zone change during the last tour, only to get booted entirely with a "account server can't be reached" message trying to log back in. After 3 attempts, I got as far as loading Gamma Orionis, up came the "server not responding" message, and got booted out again.

    Amazingly, although it was suggested that I "check my connection", STO is the only thing with the problem.
    Aliella Hawklight, Divine Oracle Devoted Cleric
    "Whenever a time arises where clarity is desired, it is always wise to reflect on the sage within."
    ― Sereda Aleta Dailey
    DaiMon Moogie, U.S.S. Acquisition
    Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.
    STO LTS since launch; NW player since 2014; ARC user - only when I have to put in codes for free stuff :)
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2012
    hanover2 wrote: »
    They'll try to blame it on localized ISPs, but it's not random coincidence that this always happens when there is a big patch and a large volume of players logged on. The problem is on Cryptic's end, but the fix won't generate immediate profits, so if you're lucky, it'll get noted in passing somewhere and then ignored until the next big push.
    If the problem was on Cryptic's end, then how do you explain why thousand of users can play STO without issue...

    I take it you haven't read this on-going thread in the PWE Support Forums... http://techsupport.perfectworld.com/showthread.php?t=4181
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited December 2012
    grouchyotaku wrote: »
    If the problem was on Cryptic's end, then how do you explain why thousand of users can play STO without issue...

    I take it you haven't read this on-going thread in the PWE Support Forums... http://techsupport.perfectworld.com/showthread.php?t=4181

    Because some people still haven't gotten the concept that the Internet consists of more than just their computer and the STO servers.

    Nettest on the above clearly shows some port throttling or something restricting your bandwidth thoroughput--what you're getting is a tenth or so of what you SHOULD be getting for STO to connect smoothly. That's an ISP issue--not Cryptic.


    Also, the traceroute shows a lot of partial timeouts (each hop sends three data packets, an asterisk in your trace means that packet did not reach its destination). Hops 5-8 also are problematic (anything above 100ms is cause for concern). However, not all of those hops are controlled by the same ISP, else I'd conclude that there was a relay issue with a particular ISP along the route.

    Your ISP must be way way out in the sticks....LOL.

    As to your PC being able to run LotRO with no issues, that may be due to the fact that the route to those servers may be different than the data route between your PC and the STO server. Two games do not necessarily utilize the same route to their respective servers.

    ROLL TIDE ROLL
  • pegasussgcpegasussgc Member Posts: 0 Arc User
    edited December 2012
    Alright, I just got off the phone with my ISP support and explained the situation. They claim they don't block or throttle any ports, obviously they could be lying but this ISP has been relatively good in the past. Is it possible there are some Infrastructure problems due to hurricane Sandy? I am baffled by this issue. Also, this issue seems to be cropping up at night, I have no issues with the game during the day time EST hours.
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited December 2012
    pegasussgc wrote: »
    Alright, I just got off the phone with my ISP support and explained the situation. They claim they don't block or throttle any ports, obviously they could be lying but this ISP has been relatively good in the past. Is it possible there are some Infrastructure problems due to hurricane Sandy? I am baffled by this issue. Also, this issue seems to be cropping up at night, I have no issues with the game during the day time EST hours.

    Perhaps, but not likely in this case. Referring back to your trace:
    1 1 ms 1 ms 1 ms 192.168.1.1
    2 8 ms 9 ms 8 ms 10.14.8.1
    3 8 ms 8 ms 8 ms 10.1.1.9
    4 61 ms 201 ms 198 ms 209.221.47.61
    5 108 ms 103 ms 113 ms atl-bb1-geth0-0-0-15.telia.net [213.248.90.29]
    6 118 ms 119 ms 137 ms ash-bb1-link.telia.net [80.91.252.213]
    7 123 ms 116 ms 121 ms te0-7-0-6.mpd21.iad02.atlas.cogentco.com [154.54
    .10.57]
    8 130 ms 125 ms 122 ms te0-2-0-4.mpd21.dca01.atlas.cogentco.com [154.54
    .26.113]
    9 58 ms 63 ms * te0-7-0-2.mpd21.jfk02.atlas.cogentco.com [154.54
    .3.46]
    10 * 60 ms 51 ms te0-0-0-1.ccr21.bos01.atlas.cogentco.com [154.54
    .6.1]
    11 47 ms 45 ms 49 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 62 ms 70 ms 57 ms 38.111.40.114
    13 47 ms 61 ms 48 ms 208.95.185.41

    Those hops I've bolded appear to run up the eastern seaboard. Of those, only hops 9-11 appear to be in the area affected by Sandy. Now that 11th hop has had significant lag of late (something I noted in the global support thread referenced in this thread). But for the trace you've posted, it's doing fine.

    How far in the nighttime are you having these issues? Prime time hours? Late evening/early AM hours? Most ISPs do any network maintenance in the wee hours of the morning, when there is usually the least projected load on the network.

    ROLL TIDE ROLL
  • roman1229roman1229 Member Posts: 185 Arc User
    edited December 2012
    I have just spent the last 45 min. getting booted 7 different times. Just finished the Tau Sector mission, but when I completed it, I got 14 RMs instead of the 60 usually doled out. Plus it was letting other players ships into the mission, the lag was God-awful, and i know it's not my ISP because 1. I hardly have that problem (unless it's patch time) and 2 everyone else in this thread with the exception of one person is having the very same problems.
  • wrdaarlockwrdaarlock Member Posts: 1 Arc User
    edited December 2012
    disconnected countless times for server not responding error. Also is EST. Maybe America's fiscal cliff is drawing all our resources.
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited December 2012
    I know I've asked this at least once in every thread of this nature, but...

    ....has anyone, with the exception of the OP, bothered to run a traceroute or nettest before claming "it's not my ISP, it's YOUR SERVERS!!!"

    It's hardly one end or the other....most of the time it's somewhere in transit.

    As for "everyone in this thread" is having the same problem, I counted four, maybe five people at most. Five people hardly constitute a "large chunk of the playerbase". Unless I missed something somewhere.

    ROLL TIDE ROLL
  • hanoverhanover Member Posts: 0 Arc User
    edited December 2012
    grouchyotaku wrote: »
    If the problem was on Cryptic's end, then how do you explain why thousand of users can play STO without issue...

    Just because it's intermittent and inconsistent doesn't mean it isn't their problem. How do you explain that it only happens to me when connecting to STO?" :rolleyes:

    I take it you haven't read this on-going thread in the PWE Support Forums... http://techsupport.perfectworld.com/showthread.php?t=4181

    I've read several such threads, indulged the "traceroute/nettest, reset your router and IP setting" hoop-jumping, and it has accomplished exactly ZILCH for me. And here we are, weeks after the season 7 pre-patching, and the problem remains. Am I just supposed to assume it's coincidence that I had no problems before they launched a season and the playerbase became more active?

    Maybe Cryptic is relying on localized ISPs along the way to do some of the IP address managing and they get away with it when it's not peak times or something. I don't know. But I can play anything else online just fine.
    Does Arc install a root kit? Ask a Dev today!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2012
    hanover2 wrote: »
    Just because it's intermittent and inconsistent doesn't mean it isn't their problem. How do you explain that it only happens to me when connecting to STO?" :rolleyes:....
    Well one of the obvious differences is that STO is hosted off of the Cogent Communications Internet backbone, so unless any of your other games are hosted there, the Internet connection path to the Servers are going to be different...

    TCP/IP and Globe spanning network infrastructure are complicated subjects. If you're anywhere close to understanding this subject, you'd be wondering how something so complicated can actually work as reliable as it does...

    (And if you don't want to assume that its just coincidence, the its time you start hitting those books on advance network protocols...)
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited December 2012
    hanover2 wrote: »



    I've read several such threads, indulged the "traceroute/nettest, reset your router and IP setting" hoop-jumping, and it has accomplished exactly ZILCH for me. And here we are, weeks after the season 7 pre-patching, and the problem remains. Am I just supposed to assume it's coincidence that I had no problems before they launched a season and the playerbase became more active?

    Maybe Cryptic is relying on localized ISPs along the way to do some of the IP address managing and they get away with it when it's not peak times or something. I don't know. But I can play anything else online just fine.

    You DO realize that nettest and traceroutes are not intended to FIX an issue, but provide some sort of information for the TS team to work with, right?

    Tech support consists of working with known remedies that have helped some, gathering information from the results of said work, and finding new remedies or solutions based on information provided from diagnostics and testing.

    Resetting network hardware has worked for some. Changing your IP address has worked for some. But there isn't a magic bullet that works for everyone.

    ROLL TIDE ROLL
  • zsorinezsorine Member Posts: 0 Arc User
    edited December 2012
    I'm seeing the same thing with my connection, I can't even login tonight. I live across the country from the OP, in Moscow, ID. And this is through Time Warner Cable (obviously). The
    1 2 ms <1 ms <1 ms
    2 26 ms 27 ms 29 ms cpe-107-14-140-1.socal.rr.com [107.14.140.1]
    3 11 ms 8 ms 9 ms ge1-0-6.mscwid-rtr1.natnow.rr.com [65.28.217.149]
    4 10 ms 46 ms 9 ms gig4-6.plmnwa-rtr1.natnow.rr.com [65.28.218.106]
    5 32 ms 31 ms 35 ms 107.14.16.102
    6 30 ms 24 ms 25 ms ae-0-0.cr0.sea20.tbone.rr.com [66.109.6.16]
    7 53 ms 45 ms 43 ms ae-2.cr0.sjc10.tbone.rr.com [66.109.9.44]
    8 57 ms 55 ms 56 ms 66.109.1.15
    9 54 ms 62 ms 52 ms ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
    10 54 ms 50 ms 53 ms te4-3.ccr01.lax05.atlas.cogentco.com [154.54.11.133]
    11 52 ms 53 ms 50 ms te0-1-0-5.ccr21.lax01.atlas.cogentco.com [154.54.82.149]
    12 117 ms 112 ms 107 ms te0-2-0-5.ccr21.iah01.atlas.cogentco.com [154.54.0.234]
    13 109 ms 113 ms 106 ms te0-2-0-7.ccr21.atl01.atlas.cogentco.com [154.54.25.117]
    14 160 ms 205 ms 171 ms te0-5-0-7.ccr21.dca01.atlas.cogentco.com 154.54.42.193]
    15 136 ms 136 ms 147 ms te0-0-0-20.ccr21.jfk02.atlas.cogentco.com [154.54.42.22]
    16 * 150 ms 144 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54.25.114]
    17 143 ms 146 ms 147 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    18 185 ms 193 ms 178 ms 38.111.40.114
    19 261 ms 177 ms 171 ms 208.95.185.41

    Trace complete.

    Not great latency through the Road Runner network but it goes downhill fast after that.
    [SIGPIC][/SIGPIC]
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited December 2012
    zsorine wrote: »
    I'm seeing the same thing with my connection, I can't even login tonight. I live across the country from the OP, in Moscow, ID. And this is through Time Warner Cable (obviously). The
    1 2 ms <1 ms <1 ms
    2 26 ms 27 ms 29 ms cpe-107-14-140-1.socal.rr.com [107.14.140.1]
    3 11 ms 8 ms 9 ms ge1-0-6.mscwid-rtr1.natnow.rr.com [65.28.217.149]
    4 10 ms 46 ms 9 ms gig4-6.plmnwa-rtr1.natnow.rr.com [65.28.218.106]
    5 32 ms 31 ms 35 ms 107.14.16.102
    6 30 ms 24 ms 25 ms ae-0-0.cr0.sea20.tbone.rr.com [66.109.6.16]
    7 53 ms 45 ms 43 ms ae-2.cr0.sjc10.tbone.rr.com [66.109.9.44]
    8 57 ms 55 ms 56 ms 66.109.1.15
    9 54 ms 62 ms 52 ms ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
    10 54 ms 50 ms 53 ms te4-3.ccr01.lax05.atlas.cogentco.com [154.54.11.133]
    11 52 ms 53 ms 50 ms te0-1-0-5.ccr21.lax01.atlas.cogentco.com [154.54.82.149]
    12 117 ms 112 ms 107 ms te0-2-0-5.ccr21.iah01.atlas.cogentco.com [154.54.0.234]
    13 109 ms 113 ms 106 ms te0-2-0-7.ccr21.atl01.atlas.cogentco.com [154.54.25.117]
    14 160 ms 205 ms 171 ms te0-5-0-7.ccr21.dca01.atlas.cogentco.com 154.54.42.193]
    15 136 ms 136 ms 147 ms te0-0-0-20.ccr21.jfk02.atlas.cogentco.com [154.54.42.22]
    16 * 150 ms 144 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54.25.114]
    17 143 ms 146 ms 147 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    18 185 ms 193 ms 178 ms 38.111.40.114
    19 261 ms 177 ms 171 ms 208.95.185.41

    Trace complete.

    Not great latency through the Road Runner network but it goes downhill fast after that.
    '

    Yep, those bolded hops are almost all through Cogent. Don't know what the issue is with them of late.

    ROLL TIDE ROLL
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