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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

ultimate game card no zen

kkingrulzzkkingrulzz Member Posts: 0 Arc User
edited November 2012 in Windows and General: PC, Network, and Other Technical Issues
Hello all
I'm having a problem with redeeming two $20 ultimate game cards as they both say "already redeemed" and there is no zen in my account. I have used this method of payment before which worked fine, however there is 0 zen in my balance. please help
Post edited by kkingrulzz on

Comments

  • qjuniorqjunior Member Posts: 2,023 Arc User
    edited November 2012
    Did you transfer the Zen to STO or is it still sitting in your PWE wallet ? Just to make sure. :)
  • anith1284anith1284 Member Posts: 0 Arc User
    edited November 2012
    Yes, check your wallet first. Move up to where it says "Charge Zen" at the top of the screen and click on Wallet. If you see numbers in there for zen you have to "Transfer" the zen to startrek online holodeck.

    It is very confusing at first but trust me it will work. I just had to learn this myself not to long ago.
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