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Need help desperately!!
rustyd7
Member Posts: 0 Arc User
So... this is what's been happening:
I start STO, log in to the launcher, click engage, and as the big CRYPTIC sign comes up and it starts loading - crash... CrypticError: Oops!
EVERY SINGLE TIME
There is one thing I have done to get me in until the next time I start the computer: delete a pigg/hogg file and then let it patch and I get in, but frankly I don't want to have to do this EVERY TIME I TRY TO PLAY STO. Sorry if I seem a little angry, but I have spent A HELL of a lot of money on this game and NOTHING I've tried has fixed this problem. Please, I need help, someone! I really like this game and don't want to just give up on it.
I have tried fresh installs, all sorts of things but NOTHING. I'm begging you I really need your help.
Edit: I am normally fairly adept with these sorts of things and the fact that I can't fix it really annoys and confuses me![:\](https://forum.arcgames.com/startrekonline/resources/emoji/confused.png ":\")
I start STO, log in to the launcher, click engage, and as the big CRYPTIC sign comes up and it starts loading - crash... CrypticError: Oops!
EVERY SINGLE TIME
There is one thing I have done to get me in until the next time I start the computer: delete a pigg/hogg file and then let it patch and I get in, but frankly I don't want to have to do this EVERY TIME I TRY TO PLAY STO. Sorry if I seem a little angry, but I have spent A HELL of a lot of money on this game and NOTHING I've tried has fixed this problem. Please, I need help, someone! I really like this game and don't want to just give up on it.
I have tried fresh installs, all sorts of things but NOTHING. I'm begging you I really need your help.
Edit: I am normally fairly adept with these sorts of things and the fact that I can't fix it really annoys and confuses me
Post edited by rustyd7 on
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A side note is that I just downloaded the latest version of the StarTrekOnline.exe launcher and I am able to actually get in and play for say 5 minutes each time before BAM... CrypticError.exe: Oops! ... or worse; sometimes a complete crash that requires a hard reboot.
Edit: So the new launcher has ALREADY lost its effect, back to the same issue again... I don't know how much longer I can put up with this Cryptic and PWE, if you want my money, make me want to give it? I don't wanna sound like a greedy little douche but I'm starting to get a bit sick and tired of - login, engage, crash, patching.............. nothing happens cancel doesn't work... Ctrl Alt Del, Processes, end GameClient.exe and CrypticError.exe, delete a pigg/hogg, update for 30 minutes to an hour, play for 30 minutes, turn computer off, tomorrow, start again......
i am behind a router but my computer is wired in it. my firewall is turned off when i try to play i did input STO into the internet allowances list and im running windows xp on admin. i tried to download and apply STO from the STO website and steam as well as the disk i purchased. i have every update windows has to offer for xp i have java and direct x all installed. even all my drivers are updated to the most recent available. and yet i get the message that a lot of other people get. trying to update launcher please be patient. then it disappears and nothing happens except i get an error report utility. a crash log, a shut down log,and a dll file log that relates to the launcher. i dont know if this is anything to speak of but on the manage account guard tab it shows my ip as the one that is listed for my router not my comp dunno if this could be a factor or not for sto not updating my launcher. i even tried to download the new launchers and still no go please help im at wits end with this ty
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Have you tried...
Excluding the STO installation directories from your Anti-Virus utility?
Running the STO launcher in 'Administrative' mode?
I have restored and reinstalled everything i can think of. just cant make heads or tails with this
I have tried all the things suggested EXCEPT the system restore which I will try.
P.S. stangluver77, no offense but 1. He was talking to me and 2 don't you have your own thread or something?
I worked as a computer engineer for a long time and I have built my PC myself, I can verify that there is nothing wrong with my hardware. I can verify that there are no issues with my internet connection or my ISP. I have played other games both offline and online and they work perfectly.
I have uninstalled current drivers and tried STO with previous versions, even chipset drivers and the problem still exists.
Here is an example of a typical event viewer event log entry when the game crashes like this:
Something is wrong with the game, either some patch files or the way it interacts with the drivers on the PC. I have tried re-installing to no avail, I have tried system restore to the time before I even installed and played the game for the first time all with the same result.
At times I can barely get 3 minutes of game play in before it crashes and it is getting infuriating now, pease can the devs get this sorted out, thanks.
Once I did that it was working perfect again.
Maybe this will help someone else along the way..
Strange. I don't even have a program called that DisplayFusion... Yet this problem is something to do with my firewall and only started after few months of STO installation. Every time I disable my firewall everything works. Strange. At least now I can play and quit the program. More info on the subject would be appreciated.