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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Account Disconnections

titusoldrichtitusoldrich Member Posts: 17 Arc User
edited September 2012 in Windows and General: PC, Network, and Other Technical Issues
I keep getting disconnected this never happens to me I play around 25 hours a week and I never have lag, disconnects or anything but today I guess I got the royal treatment. I log in click on a character and keeps saying retrieving map and.......DC'D!!! Eventually got logged in all the way at Earth Space Dock (after like 40mins) OK maybe its the zone quick get out - Sol System load screen -dc'd....Finally Sol System loads transwarp to DS9 cause i have noticed earth dock/sol system take forever to transfer to those maps somedays......Dc'd For F#$& sake. What is going on been messing around trying to log in for like and hour and 1/2. Well Im done $%^ #$%%. So much for playing tonight but seriously what the hell is going on????. Got the game to crash a few times verified the files and searching forums nothing wrong. So what is going on??? I'm so pissed off right now. Created a ticket like 2 hours ago e-mail said it will take 3-4 business days are you serious im a gold member and its going to take 3-4days??? TALK ABOUT TRIBBLE POOR CUSTOMER SERVICE. Anyways just venting and seeing if this is happening to anyone else?
Titusolrich
Post edited by titusoldrich on

Comments

  • primewardprimeward Member Posts: 25 Arc User
    edited September 2012
    I log in click on a character and keeps saying retrieving map and disconnected form server or disconnected form login server for the last 24 hrs.
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    It's still happening this morning Im going to be completely pissed off if its still doing it after i come back work
    Titusolrich
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    Well it's still a problem im fine from disconnects as long as i stay in one zone but god help me if i want to do something every time a new map is loading i get disconnected. Then i log back in get stuck on the character screen after i hit accept then is disconnects me on "retrieving map list". for about 10minuntes then i finally get into the game but if I zone out to do something (which is kind of important for an MMO). So, I delete the "live" folder to have to download it all again. 7+gb of downloading now :( but lets see when its all done if this helps.....also i already uninstalled the gamed and reinstalled earlier this morning after second post. :( So just what is going on. If this is a PWE/Cryptic or whatever. If this a problem for other people/players you need to make a sticky forum post and tell us what is going on. cause im really getting sick of this and thinking of just dropping STO and finding another game to play but I really love this game heck i played for free when i started and loved the game so much and have been subscribed for almost 200 days now.
    Titusolrich
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    Ok downloaded the 7+gb of patches so everything that patches in game is on my computer now which isn't a bad thing i guess. but i log in > character selection screen > PLAY> loading map and disconnects.....I am really not sure what else to do i see it was problem back in 2010 on some post but this is really annoying. Idk ill figure something out or maybe it will fix itself with this weeks patch maybe????? (i hope) but i really don't want to wait thursday to play the game. I really need suggestions from people.
    Titusolrich
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    contacting nettest server..
    Local IP: 72.196.25.80
    Ping: 83.4 msec
    Port: 80: 627 KB/sec 24 KB/sec 663 KB/sec 500
    Port: 80: 525 KB/sec 17 KB/sec 555 KB/sec 500
    Port: 443: 552 KB/sec 21 KB/sec 585 KB/sec 500
    Port: 443: 500 KB/sec 17 KB/sec 529 KB/sec 500
    Port: 7255: 564 KB/sec 20 KB/sec 597 KB/sec 500
    Port: 7255: 620 KB/sec 25 KB/sec 658 KB/sec 500
    Port: 7003: 531 KB/sec 21 KB/sec 564 KB/sec 500
    Port: 7003: 604 KB/sec 21 KB/sec 639 KB/sec 500
    Port: 7202: 548 KB/sec 18 KB/sec 579 KB/sec 500
    Port: 7202: 562 KB/sec 20 KB/sec 595 KB/sec 500
    Port: 7499: 585 KB/sec 24 KB/sec 620 KB/sec 500
    Port: 7499: 550 KB/sec 20 KB/sec 583 KB/sec 500
    Port: 80: 551 KB/sec 19 KB/sec 584 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 12 ms 10 ms 26 ms ip72-196-24-1.om.om.cox.net [72.196.24.1]
    3 12 ms 13 ms 10 ms 68.13.8.229
    4 10 ms 43 ms 39 ms 68.13.8.221
    5 23 ms 25 ms 13 ms mtc1dsrj01-ae4.0.rd.om.cox.net [68.13.14.5]
    6 28 ms 24 ms 25 ms 68.1.2.109
    7 27 ms 26 ms 31 ms dpr1-ge-3-0-0-298.dallasequinix.savvis.net [208.
    173.178.177]
    8 28 ms 27 ms 42 ms pr2-ge-7-0-0.daq.savvis.net [204.70.207.182]
    9 28 ms 33 ms 29 ms cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.
    170]
    10 75 ms 72 ms 84 ms cr2-ten-0-3-2-0.nyr.savvis.net [204.70.224.210]

    11 80 ms 104 ms 70 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    12 97 ms 81 ms 83 ms cr2-tengig-0-3-0-0.boston.savvis.net [204.70.198
    .174]
    13 94 ms 81 ms 81 ms cr1-pos-0-0-3-2.Washington.savvis.net [204.70.19
    2.21]
    14 80 ms 79 ms 82 ms internap.Boston.savvis.net [208.172.51.230]
    15 92 ms 99 ms 81 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    16 97 ms 88 ms 90 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    17 78 ms 94 ms 82 ms 208.95.185.41

    Trace complete.

    C:\Users\
    Titusolrich
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    So got the live file reinstalled. Still having issue been running trace route here is one


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\tracert patchserver.crypticstudio.com

    Tracing route to patchserver.crypticstudio.com [68.178.232.99]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 24 ms 11 ms 41 ms ip72-196-24-1.om.om.cox.net [72.196.24.1]
    3 12 ms 10 ms 11 ms 68.13.8.229
    4 13 ms 10 ms 22 ms 68.13.8.221
    5 10 ms 22 ms 44 ms mtc1dsrj01-ae4.0.rd.om.cox.net [68.13.14.5]
    6 83 ms 74 ms 62 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]
    7 80 ms 67 ms 71 ms reserved.metro.la.ipv4.godaddy.com [206.223.123.
    32]
    8 80 ms 79 ms 87 ms po24.ibr180-01.edg.mgmt.mesa1.gdg [208.109.112.1
    73]
    9 77 ms 80 ms 110 ms po24.ibr180-01.edg.mgmt.mesa1.gdg [208.109.112.1
    73]
    10 90 ms 90 ms 79 ms po22.ibr183-01.edg.mgmt.mesa1.gdg [208.109.112.1
    58]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 87 ms 76 ms 77 ms parkwebwin-v02.prod.mesa1.secureserver.net [68.1
    78.232.99]

    Trace complete.

    Sometimes i don't even get past line 7 other times ill get all back.....so idk also this is with disable on demand patching going downloading around 7+gb again so i don't get any patches in game ill try again in the morning get late but if ANYONE OUT THERE has any suggestions could use the help.
    Titusolrich
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    ok its still doing it and here are my latest reports.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 11 ms 17 ms 24 ms ip72-196-24-1.om.om.cox.net [72.196.24.1]
    3 12 ms 9 ms 10 ms 68.13.8.229
    4 23 ms 10 ms 12 ms 68.13.8.221
    5 9 ms 10 ms 11 ms mtc1dsrj01-ae4.0.rd.om.cox.net [68.13.14.5]
    6 26 ms 25 ms 24 ms 68.1.2.109
    7 38 ms 25 ms 24 ms dpr1-ge-3-0-0-298.dallasequinix.savvis.net [208.
    173.178.177]
    8 26 ms 26 ms 27 ms pr2-ge-7-0-0.daq.savvis.net [204.70.207.182]
    9 27 ms 33 ms 39 ms cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.
    170]
    10 72 ms 113 ms 73 ms cr2-ten-0-3-2-0.nyr.savvis.net [204.70.224.210]

    11 87 ms 75 ms 74 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    12 100 ms 95 ms 84 ms cr2-tengig-0-3-0-0.boston.savvis.net [204.70.198
    .174]
    13 78 ms 81 ms 79 ms cr1-pos-0-0-3-2.Washington.savvis.net [204.70.19
    2.21]
    14 89 ms 77 ms 91 ms internap.Boston.savvis.net [208.172.51.230]
    15 76 ms 78 ms 76 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    16 80 ms 83 ms 88 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    17 126 ms 82 ms 82 ms 208.95.185.41

    Trace complete.

    C:\Users\

    AND today this all i get on nettest

    contacting nettest server..
    Local IP: 72.196.25.80
    Ping: 83.4 msec
    Port: 80:
    Titusolrich
  • primewardprimeward Member Posts: 25 Arc User
    edited September 2012
    now i am getting error 14.

    now back to disconnented form loging server.:(
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    Hello,

    I apologize for the difficulty you experienced connecting to the server! This can sometimes happen when the game is patching, or undergoing maintenance.

    In the meantime, I recommend restarting your computer and your network router. Make sure you're not running any interfering programs like HotSpotShield! If you continue to experience trouble connecting, please let me know and I will direct your query to our Tech Support team for further investigation.

    Thank you for your patience

    So I , try to log-in into the ticket and firefox says this page is redirecting in a way that isn't possible so I try Internet explorer just keeps spinning and spinning.

    So I e-mailed them back hope it works that way too. But I am able to log-on just fine select character and click play and am seeing nothing but "Retrieving Map list....." then disconnected I am really, really, really, starting to lose my patience.
    Titusolrich
  • titusoldrichtitusoldrich Member Posts: 17 Arc User
    edited September 2012
    Here is a little bit from a game log

    120925 04:35:21 35 Client[0 P[2297678@4575717 Titus@Titusolrich]]: GameServer link disconnected (208.95.184.35:7045). Reason: socket was shutdown(10053:Connection reset locally) (socket error 10053: Connection reset locally)
    120925 04:35:26 36 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7410). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120925 04:35:31 37 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.192:7001
    120925 04:35:35 38 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120925 04:35:35 39 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.35:7045).
    120925 04:35:35 40 Client[0 [NOENT]]: GameServer link connected (208.95.184.35:7045).
    120925 04:46:03 42 Client[0 P[2297678@4575717 Titus@Titusolrich]]: GameServer link disconnected (208.95.184.35:7045). Reason: socket was shutdown(10053:Connection reset locally) (socket error 10053: Connection reset locally)
    120925 04:46:08 43 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7403). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120925 04:46:26 44 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.42:7001
    120925 04:46:31 45 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.42:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120925 04:46:31 46 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.35:7045).
    120925 04:46:31 47 Client[0 [NOENT]]: GameServer link connected (208.95.184.35:7045).
    120925 04:46:53 49 Client[0 P[2297678@4575717 Titus@Titusolrich]]: GameServer link disconnected (208.95.184.35:7045). Reason: socket was shutdown(10053:Connection reset locally) (socket error 10053: Connection reset locally)
    120925 04:46:58 50 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7416). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120925 05:44:36 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.129:7001
    120925 05:44:56 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.129:7001). Reason: socket was shutdown(10053:Connection reset locally) (socket error 10053: Connection reset locally)
    120925 06:25:44 16 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.34:7001
    120925 06:26:52 17 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.34:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
    120925 06:27:46 18 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.129:7001
    120925 06:28:06 19 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.129:7001). Reason: socket was shutdown(10053:Connection reset locally) (socket error 10053: Connection reset locally)
    120925 16:15:26 16 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.192:7001
    120925 16:15:31 17 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120925 16:15:31 18 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.213:7325).
    120925 16:15:31 19 Client[0 [NOENT]]: GameServer link connected (208.95.184.213:7325).
    120925 16:15:52 20 Client[0 P[2297678@4575717 Titus@Titusolrich]]: GameServer link disconnected (208.95.184.213:7325). Reason: socket was shutdown(10053:Connection reset locally) (socket error 10053: Connection reset locally)

    I looked up the sockets but is the 10053 on my end or cryptic's?
    Titusolrich
  • trekkerspiketrekkerspike Member Posts: 4 Arc User
    edited September 2012
    10053 is not a port its an error code indicating that the connection has been reset. An actual socket would be for example 192.168.1.13:80
  • trekkerspiketrekkerspike Member Posts: 4 Arc User
    edited September 2012
    I found the solution when your launcher loads up click on options in the upper right hand corner. Now click on Disable On-demand-Patching. then log in. Now it may stall so if that happens click on cancel and then click patch again.

    How messed up is that? You have to disable on-demand-patching to patch the game. So what has been happening the whole time is the game was trying to patch a 4GB while you were trying to login instead of pausing the launcher to patch first.
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