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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

launcher error trying to login

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited September 2012 in Windows and General: PC, Network, and Other Technical Issues
i try to login and i get this generic message

: oops. your cryptic application has crashed. to help us outm please indicate what was going on at the time of the crash whuile we gather information. Error Ticket ID: 13344755

i am not sure what to do. i have IE9. this happens every single time i try to login. tried uninstalling and reinstalling the progrm.

when i try to submit tech support ticket, every browser gets stuck in a "redirect loop' and none of them can access the site.

thanks in advane!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    From another post on this issue:

    A computer reboot might fix the problem. If not, it's possible that one of your IE settings is interfering with things, or it could be something like parental controls or a firewall preventing access to some of the launcher content.

    (I suspect this is why you're also experiencing problems submitting a ticket. The short version of this issue is that your computer is blocking content from downloading, and this content is required for our stuff to work.)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    ZeroniusRex wrote:
    From another post on this issue:

    A computer reboot might fix the problem. If not, it's possible that one of your IE settings is interfering with things, or it could be something like parental controls or a firewall preventing access to some of the launcher content.

    (I suspect this is why you're also experiencing problems submitting a ticket. The short version of this issue is that your computer is blocking content from downloading, and this content is required for our stuff to work.)

    have rebooted several times.have verified all firewall settings and disabled them. no change in either the launcher or the website.

    btw - firewall or lack of internet access should not cause a program to crash and should not cause a redirect loop in every browser. redirect loops are cookie problems or server problems.

    EDIT - IF anyone else has this problem, follow these steps or close teamviewer when you play!!!!

    http://forums.startrekonline.com/showthread.php?t=241581
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Close Teamviewer!!!!:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    joshtb86a wrote:
    have rebooted several times.have verified all firewall settings and disabled them. no change in either the launcher or the website.

    btw - firewall or lack of internet access should not cause a program to crash and should not cause a redirect loop in every browser. redirect loops are cookie problems or server problems.

    EDIT - IF anyone else has this problem, follow these steps or close teamviewer when you play!!!!

    http://forums.startrekonline.com/showthread.php?t=241581

    Totally. I have been frustrated and ****y about this for a couple months now, only to finally search for the error ID 13344755; and lo: CLOSE TEAMVIEWER is the key!!

    Thank you so mush forum Genii.
  • blakers1984blakers1984 Member Posts: 1 Arc User
    edited September 2012
    Hello,

    Im having the same exact issue when trying to log into STO, but i dont use TeamViewer nor do i have it installed. Firewall is disabled, UAC disabled. Ive done just about what every think on the internet refers to this error about.

    Is there anything at all that can be done or is there just no way ill be able to enjoy this game?

    Thank You
  • bluegeekbluegeek Member Posts: 0 Arc User
    edited September 2012
    This thread is an ancient artifact (after no posts for 30 days or more) and it must now be put in the thread museum where it can be forgotten by everyone except thread archaeologists.

    Please remember to check the dates of threads; and if you find an old thread which violates the [URL=" http://sto-forum.perfectworld.com/announcement.php?&a=51"]PWE Community Rules and Policies[/URL] just report it and avoid posting in it.

    Note that you're more than welcome to start a new thread on the topic (unless there is an existing thread on the topic that has received a post within the last 30 days, in which case you can just continue to post in that thread)! :)

    Live Long and Prosper,
    Bluegeek
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This discussion has been closed.