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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

help i appear to have lost all my characters

novaip1novaip1 Member Posts: 2 Arc User
edited September 2012 in Windows and General: PC, Network, and Other Technical Issues
hey guys its probably something Really simple but i linked my account to pwe, and when i log in via that account it takes me straight to the create character screen, and i cannot access or even see any of my original captains, and of course i can't login via my cryptic account details now as it says my accounts linked, any ideas?
Post edited by novaip1 on

Comments

  • stealthymcthiefstealthymcthief Member Posts: 143 Arc User
    edited June 2012
    Your characters were not patriotic enough. They've been sent to the PWE reeducation super fun camp, what remains of them will be sent back to you.
  • tharkantharkan Member Posts: 0 Arc User
    edited June 2012
    novaip1 wrote: »
    hey guys its probably something Really simple but i linked my account to pwe, and when i log in via that account it takes me straight to the create character screen, and i cannot access or even see any of my original captains, and of course i can't login via my cryptic account details now as it says my accounts linked, any ideas?

    Report a bug and request a ticket. I think that is all you can do.
  • rileymichaelburnrileymichaelburn Member Posts: 0 Arc User
    edited September 2012
    Also lost all my characters when I did the exact same process as you I sent in 3 tickets already
    Incident: 120901-000750
    Can someone please get back to me and on this, I will pay money to get my characters back.
  • switchngcswitchngc Member Posts: 0 Arc User
    edited September 2012
    rileymichaelburn wrote: »
    I will pay money to get my characters back.

    You would pay money to get something back you should never have lost at all if PWE had a clue how to do things right? Because If that had happened to me, the company responsible would not get another penny from me.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited September 2012
    If you're not going to your original account the odds are you didn't Link it properly. Also keep in mind that PW sends you an Account Guard code after you Link your Account. That Code needs to be implemented before the game will allow you to play. So if you didn't get a Linked email or a AG Code the odds are you're account isn't Linked to your past account.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • eagledracoeagledraco Member Posts: 340 Arc User
    edited September 2012
    cosmic1 is correct. You guys didn't link your accounts correctly. Instead, you created a new account with no characters.
  • sharrashimadasharrashimada Member Posts: 17 Arc User
    edited September 2012
    Try to log in the old way. Mark the "Cryptic Login" instead the PWE and use your old login data.
  • angrytargangrytarg Member Posts: 11,014 Arc User
    edited September 2012
    That's exactly why I have't linked my accounts yet :D
    lFC4bt2.gif
    ^ Memory Alpha.org is not canon. It's a open wiki with arbitrary rules. Only what can be cited from an episode is. ^
    "No. Men do not roar. Women roar. Then they hurl heavy objects... and claw at you." -Worf, son of Mogh
    "A filthy, mangy beast, but in its bony breast beat the heart of a warrior" - "faithful" (...) "but ever-ready to follow the call of the wild." - Martok, about a Targ
    "That pig smelled horrid. A sweet-sour, extremely pungent odor. I showered and showered, and it took me a week to get rid of it!" - Robert Justman, appreciating Emmy-Lou
    #TASforSTO
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  • pwebranflakespwebranflakes Member Posts: 7,741
    edited September 2012
    Hi novaip1 and rileymichaelburn,

    As a few fellow players have mentioned in this thread, it sounds like the linking process may not have been completed correctly. No fear, though! Our Customer Service team will be able to assist -- please submit a ticket at support.perfectworld.com (make sure to include your in-game @handle) or email in directly to customerservice@perfectworld.com. They'll be able to help sort this out and get you back in-game :)

    Cheers,

    Brandon =/\=
  • tangolighttangolight Member Posts: 777 Arc User
    edited September 2012
    This thread is also actually a two and a half month necro.
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited September 2012
    pwebranflakes wrote: »
    Hi novaip1 and rileymichaelburn,

    As a few fellow players have mentioned in this thread, it sounds like the linking process may not have been completed correctly. No fear, though! Our Customer Service team will be able to assist -- please submit a ticket at support.perfectworld.com (make sure to include your in-game @handle) or email in directly to customerservice@perfectworld.com. They'll be able to help sort this out and get you back in-game :)

    Cheers,

    Brandon =/\=

    As a suggestion I would say using the word maybe instead of "will able" I have had a problem with this linking process for 3 months now and no support on it. As well I have used ingame tickets and that email and still no viable support on the matter.
  • miloguymiloguy Member Posts: 60 Arc User
    edited September 2012
    since i have always been on pwe, not criptic do i need to link my account?
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=88893130000&dateline=1345969906[/SIGPIC]
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