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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Oops your cryptic application has crashed

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited February 2013 in Windows and General: PC, Network, and Other Technical Issues
I have been playing the game fine for months and suddenly I try to log on tonight and It gets to the cryptic loading screen and loads up about 25 % then crashes to desktop and says the following...

Oops! your cryptic appliaction has crashed. To help us out, please indicate what was going on at the time of the crash, while we gather information.

Cant seem to find a solution to this. I have downloaded internet explorer 9, I have also reinstalled and repatched the game and I have verified the files but it still comes up with the same error messege.

Anyone know how to solve this issue

Thanks
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Try starting the game in Safe Mode via the Launcher (Options > Safe Mode). This will reset your graphics options back to minimum settings and this may allow you to get back in-game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Just tired it in safe mode but no diffrence still gives me the same error. I have also updated my graphics card drivers but also made no diffrence.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Did the crashes start before or after IE 9 was installed? You may want to try reverting that to IE 8 instead. Are you running TeamViewer by chance?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    The crashes happened before I intalled IE9, I installed it because in another post someone siad to update it becuase the launcher uses explorer and the files may have been corrupt.

    I actually do have team viewer but as far as Im aware havnt used it. does it cause a problem? How do I fix it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    You will need to disable or uninstall TeamViewer since this program is known to crash the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Will uninstall it when I get home from work today and let you know if it manages to sort it but to be honest I dont even think it installed its just the installer I got sitting on the desktop incase I need it. But will check and see and get back to you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I had made a post with the same problem, except i can't patch or anything. As soon as i try to launch the game it will crash. It's stuff like this that keeps me from going Lifetime.

    On a side note i pre-ordered SWTOR today :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ok I deleted team viewer and launched star trek, there was a new patch to download so I did but still the same error. Really starting to **** me of now, as far as im aware I have done nothing since it was working to make it not work. Really have no idea whats causing this. Do you suggest i try and resinall windows 7? or is there anything else I can try to fix this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Can you post up the last few lines of C:\Users\Public\Games\Cryptic Studios\error.log for me?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    There is on 2 lines in the error log and they are as follows.


    110703 17:46:13 17 [1]: xferrer resetting after apparent hang.
    110721 07:03:04 61 [1]: xferrer resetting after apparent hang.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    I have same problem, I wasnt playig for a while and now i get Error ticket ID: 12441392
    WTF!?!?!?
    I was traying REINSTALL and COPY working game and nothing....

    SO ANYONE HAVE SAMO F***ckin IDEAPLEAS HELP.....THX!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Having the same problem atm also. Really annoying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Are you running anything that has an overlay?

    Possible Xfire causing STO crash
    Xfire Crashes Star Trek Online

    Overlay = Anything that displays over top of the game visually. Example(s): Fraps FPS overlay, X-Fire In game overlay.

    There are others, but as I don't use them I can't describe them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    i have the same problem,can't even launch Champions. i get "Cryptic Error Handler"
    anybody know whats going on?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Hi,
    On the clean install of Star Trek Online, on Win7 64, after launcher started , i enter user name and pass, an than THIS:

    Assertion failed

    Program: D:\Igre\Cryptic Studios\CrypticError.exe
    SVN Revision: 87348
    Time: Wed Nov 02 06:06:33 PM
    Process ID: 4860
    File: c:\src\libs\utilitieslib\utils\error.c
    Line: 740
    Expression: 0

    Error Message: Premature Errorf: Someone (c:\src\libs\utilitieslib\utils\cmdparse.c: 2076) tried to generate Errorf "Unrecognized command: SetSharedMachineIndex 0
    Unknown command "SetSharedMachineIndex"." before the file system is ready, mostly like in an AUTO_RUN
    Unique Error ID: 12950997
    http://errortracker/detail?id=12950997

    0 SYSTEM_ERROR 487 at 0x004A6F8D (0,18cdac,0,2800)
    Line: --- (0)
    Module: CrypticError.exe
    1 SYSTEM_ERROR 487 at 0x0051B1E4 (0,5b19e0,0,18f620)
    Line: --- (0)
    Module: CrypticError.exe
    2 SYSTEM_ERROR 487 at 0x0051A731 (0,5b19e0,0,5cd418)
    Line: --- (0)
    Module: CrypticError.exe
    3 SYSTEM_ERROR 487 at 0x0047B239 (0,9601d4,0,18fd94)
    Line: --- (0)
    Module: CrypticError.exe
    4 SYSTEM_ERROR 487 at 0x0047BA85 (0,800,0,5cbde0)
    Line: --- (0)
    Module: CrypticError.exe
    5 SYSTEM_ERROR 487 at 0x0047BB01 (0,5cc300,0,5cbde0)
    Line: --- (0)
    Module: CrypticError.exe
    6 SYSTEM_ERROR 487 at 0x0047BA18 (0,0,0,5cbde0)
    Line: --- (0)
    Module: CrypticError.exe
    7 SYSTEM_ERROR 487 at 0x004780ED (0,9,0,8491e8)
    Line: --- (0)
    Module: CrypticError.exe
    8 SYSTEM_ERROR 487 at 0x0053BCA7 (0,400000,0,0)
    Line: --- (0)
    Module: CrypticError.exe
    9 SYSTEM_ERROR 487 at 0x0055B500 (0,18ff94,0,76c6339a)
    Line: --- (0)
    Module: CrypticError.exe
    10 SYSTEM_ERROR 487 at 0x0055B24D (0,7efde000,0,18ffd4)
    Line: --- (0)
    Module: CrypticError.exe
    11 BaseThreadInitThunk (7efde000,0,76cf42c7,0)
    Line: --- (0)
    Module: kernel32.dll
    12 RtlInitializeExceptionChain (55b240,0,7efde000,0)
    Line: --- (0)
    Module: ntdll.dll
    13 RtlInitializeExceptionChain (55b240,0,7efde000,0)
    Line: --- (0)
    Module: ntdll.dll

    Heap is NOT corrupted
    No windows SYSTEM error code found.

    WTF??? PLEAS HELP and THX in advance !!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    devast8tor wrote: »
    Did the crashes start before or after IE 9 was installed? You may want to try reverting that to IE 8 instead. Are you running TeamViewer by chance?

    Thanks that seems to have been the culprit (TeamViewer). As long as that's disabled (even with IE 9 installed) the launcher finally lets me log in now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    I solve problem with that...but I disable TW services, just to be sure !! BUT it still works..the TW I mean...

    The TW run normaly and I can enter the GALAXY !!!

    THX for help!

    PROCESS IS NEXT (By PegasusMD )

    using Teamviewer version: 6.0.10194

    Follow these steps to fix the issue:

    1) Bring up Teamviewer
    2) Go to "Extras" (top-righthand side of the interface)
    3) Select "Options"
    4) Select "Advanced" (all the way down on the lefthand side)
    5) Click the "Show Advanced Options" button
    6) Find "QuickConnect Button" option and click on the "Configure" button for it
    7) There is a blank to add programs that you wish to disable the QuickConnect button for. In that blank you need to put "Star Trek Online.exe" (without the quotes) and click the "Add" button.
    8) Click "Ok" to close configure window.
    9) Click "Ok" to close options window.
    10) Leave Teamviewer running in the taskbar as usual.

    Launch Star Trek Online as usual.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Team Viewer was the culprit for me too. Thanks for figuring this one out, it was driving me up the walls. Now off to TSO!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    I had the same problem, closing Teamviewer helped. But the solution to this problem is not uninstalling the Teamviewer but making the game which works with it ;> Developers get to the work! ;]
  • comedyclubhousecomedyclubhouse Member Posts: 1 Arc User
    edited September 2012
    I have had same problem all day and just thought as someone (forgot who sorry) posted overlay and I thought hmm could this be DisplayFusion i am using and I have disabled it and all working great so far :-)

    Hope this helps someone ;)

    Juls
  • miloguymiloguy Member Posts: 60 Arc User
    edited September 2012
    i too had trouble with Teamviewer too
    i uninstalled as i dont really need it
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=88893130000&dateline=1345969906[/SIGPIC]
  • terrijasmineterrijasmine Member Posts: 2 Arc User
    edited October 2012
    :0.......................
  • captainjrn1996captainjrn1996 Member Posts: 0 Arc User
    edited October 2012
    ^ Previous post by me, Sorry Wrong Account ^

    I dont even have team viewer or any form of overlay program like that!
    I also have a different error code! :mad:I really want to know how to fix it because it is really annoying! :mad:
    Can anyone Help PLZ!

    The Error Ticket Id is: 14218062

    I have been wanting to play Star Trek Online Again For Ages But everytime i try, I get to the cryptic loading screen and about 23% of the way through loading then the thing crashes with the Cryptic Error Oops!
  • lorianreynoldslorianreynolds Member Posts: 1 Arc User
    edited January 2013
    As soon as I press play, it begins to load and then it crashes.

    The error message says: Unable to find patchxfer.log.

    Does anyone know what is going on? Please help
  • winterw0lfwinterw0lf Member Posts: 2 Arc User
    edited January 2013
    Archived Post wrote: »
    You will need to disable or uninstall TeamViewer since this program is known to crash the game.


    THANK YOU!!! I was about to pull my damn hair out over this. Oddly though.. TV is running on my laptop and it plays just fine.....:confused:
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    lorianreynolds wrote: »
    As soon as I press play, it begins to load and then it crashes.

    The error message says: Unable to find patchxfer.log.

    Does anyone know what is going on? Please help

    Hello lorianreynolds!

    Please navigate to the following folder on your harddrive:

    C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\piggs

    Find a file and delete it, any old file will do, but remember the smaller the faster this will go. What you're doing is forcing the patcher to verify and then download the file you deleted including any other file that might be corrupt or otherwise damaged. This should fix your issue but if not, let me know, I'll see what I can dig up.
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • vulcanspockvulcanspock Member Posts: 2 Arc User
    edited February 2013
    Thank you. I was receiving the same issue. I exited team viewer and the game launched without problems.
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