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why whining works
gleitfrosch
Member Posts: 34 Arc User
whining and telling that you "will quit the game if nothing happens" works, here is why:
one of the first things you learn in a company is: "never spend money on a project which wont change anything because you will only lose money and time"
why should cryptic fix bugs and spend time (time=money) if they wont get any profit from it?
as long as players spend money and play this game, everything works as cryptic wanted, the kdf players write that they have to be consturctive instead of whining in the forums to have the bugs fixed but they also keep playing the game and spend money in the zen-store. that is exactly what cryptic wanted.
what would change if all the kdf bugs will get fixed? ..nothing, because the kdf players would still play the game and spend money in the zen-store. wait!.. on thing would happen, cryptic would lose money because they had spend time and money to fix the bugs but would get no reward for it (only some "thx" from the players but you cant pay your bills with a bag full of "thx").
but what would happen if the players start to whine, tell that they will leave or even worse: write on other forums that this game sucks because of the unfixed, years old bugs?
cryptic would start to think that they are going to lose money becaue of the leaving players (even if it is 1 of 50) which would no longer spend money in the zen-store and the people who will never try this game and maybe become paying customerst because they got scared of by the bug-posts.
and as long as everyone has to start as a fed, there is no need to fix klingon bugs because if someone already played until lvl 20, the chance is big enough that he/she will keep playing the game and wont leave because of the klingon bugs.
so whining works if you want to change something.
ps. i am not a native english speaker, so some words/sentences may sound for you a bit different than i wanted them to be but i belive you will know what i wanted to tell with this thread.
one of the first things you learn in a company is: "never spend money on a project which wont change anything because you will only lose money and time"
why should cryptic fix bugs and spend time (time=money) if they wont get any profit from it?
as long as players spend money and play this game, everything works as cryptic wanted, the kdf players write that they have to be consturctive instead of whining in the forums to have the bugs fixed but they also keep playing the game and spend money in the zen-store. that is exactly what cryptic wanted.
what would change if all the kdf bugs will get fixed? ..nothing, because the kdf players would still play the game and spend money in the zen-store. wait!.. on thing would happen, cryptic would lose money because they had spend time and money to fix the bugs but would get no reward for it (only some "thx" from the players but you cant pay your bills with a bag full of "thx").
but what would happen if the players start to whine, tell that they will leave or even worse: write on other forums that this game sucks because of the unfixed, years old bugs?
cryptic would start to think that they are going to lose money becaue of the leaving players (even if it is 1 of 50) which would no longer spend money in the zen-store and the people who will never try this game and maybe become paying customerst because they got scared of by the bug-posts.
and as long as everyone has to start as a fed, there is no need to fix klingon bugs because if someone already played until lvl 20, the chance is big enough that he/she will keep playing the game and wont leave because of the klingon bugs.
so whining works if you want to change something.
ps. i am not a native english speaker, so some words/sentences may sound for you a bit different than i wanted them to be but i belive you will know what i wanted to tell with this thread.
Post edited by gleitfrosch on
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Comments
Most of players in sto are not using forums, even chat. So if revenue stays same, nothing changes.
There are bugs in this game, but you can nvm on most of them.
[Combat (Self)] You lose 6549 (7572) Cold from the torment of the underworld.
In-game handle @Janetza
Being the most vocal about changes doesn't mean you represent or have more power of influence over the rest of the game.
-The Milkshake Song: Vulcan Edition
[SIGPIC][/SIGPIC]
but 1/5 of the playerbase would have a real chance to change the current situation. they only have to whine together about the same thing.
[Combat (Self)] You lose 6549 (7572) Cold from the torment of the underworld.
In-game handle @Janetza
Also your premise is flawed. Whining just gets people banned or ignored at best. Cryptic is going to do what they think is right most of the time regardless of what we say. Especially since they answer to PWE now.
The fact is whining gets people no where. Examples include whining about the lack of KDF content, whining about the introduction of the Gal X, whining about the skill cap.. That was a thread that would not die for the longest... etc etc. etc.
Well reasoned, civil discussions, are a much better way.
And if you really feel we aren't listening, vote with your wallet, and tell us why (in the above mentioned, civil, polite format)
Second this.
And Thank you Tumblerboy for squalshing this idea. We should not be whinning. If we want something changed, we should approach the Devs in a civil and courteous manner. They ARE reasonable., if a little bias on their views. (Only because they are Developers. They do not see how this effects, Just like we can't see all of the data and numbers and figures that the Devs deal with all the time.)
Trust me, as someone who works in customer service... I am much less likely to hock loogies on your food if you ask me nicely to remake it.
When you think about it logically, whining is only from the vocal players, and does NOT work. So in the end, whining only wastes everyone's time and patience.
Plus as Taco said, they're just plain annoying.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
There's a difference between 'whining' and providing feedback, and my position is, that if you've become so worked up over the game to the point where you're trolling the forums and doing nothing but complaining in every thread, then you probably need to take a break from the game, in which you've likely become far too invested, in an unhealthy way.
Try taking a break and playing a different game, or, God forbid, go outside and throw a football around with some friends. You'll feel better coming back to a game that you casually enjoy, rather than allowing the game to be the focus of your life, and feeling like you have to throw tantrums around the forums, because you've become so caught up in it.
My two cents, for what they're worth.
didnt the kdf players gave you enough well reasoned suggestions in many polite discussions? yet there are many years old bugs, the devs dont seem to care about.
i can accept it, that cryptic wants to concentrate on fed content. but they should at least fix the bugs in the existing kdf content instead of leaving the kdf side in a unfinished, zombie state.
in the beginning i bought zen with real money but i refuse to keep paying for a game i am beeing ignored in, so i already vote with my wallet.
btw. its difficult to vote with the wallet if there is nothing to pay for in the game. the fed players get new items regulary while the kdf players get nothing compared to the feds.
As for year-old bugs... you know as well as I do how good their QA system is. They do their best, but they're swamped, and miss many bugs as they focus on what they can first... this in addition to a priority system.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
In other words, civil discussion works unless it's about KDF.
Then a problem simply does not exist.
Like that the K't'inga high- and lowres models have been swapped since Jan 2011.
I'm not saying being civil in regards to the KDF is pointless or doomed to failure each and every time, heck no. I'm just saying it'll be a long hard road, but that doesn't mean it should be abandoned.
Because of the low priority, being civil has a low chance, while whining has virtually 0 chance.
But a low chance is better than no chance. And I'll pursue it, alongside my fellow warriors. Civil is the best chance, so it's much more logical to pursue.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Your post is proof that threads like this get the devs attention.
This thread is FAR more civil than most whining threads (even though it's topic IS whining). Hence, devs respond better to civil discussion
But colonelmarik above me has a point: sometimes both work, but it purely depends on factors out of our control.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
I'm afraid not. People who have been here a while know that what colonelmarik said above is true. The threads that get the most attention are the ones that provoke an emotional response. It is true that lately Tumerboy is the only dev posting, but in the past when dstahl was more active, he would regularly post a heated rant in reply to some flame thread or post he read.
Boycotts never work, because hardly anyone sticks to their guns. An hour or day later, too many people forget their rage and go back to playing the game or doing what they were boycotting.
Whining never really works again because too many people forget their rage for a short time and the thread supporting the topic they were whining about dies off. Then it pops up again, but again it dies off as well in an endless circle.
The only real way to get the Developers to agree or take notice of your ideas is to take into account, what balance your suggestion will change? how it will effect the game play of others? and more importantly how it will effect their profits. The last part is the most important part. Even if they had 100 million happy players, but are not making any profit or reasonable profit, then the game will shutdown.
Then make a suggestion in a calm, thoughtful manner and explain it in as much detail as you can. Starting your suggestion with "the devs are idiots and need to make TRIBBLE change" No matter how good your idea is, they will very quickly stop reading and move onto something else or "TRIBBLE is broken, fix it" this type of response is worthless.
As many people know very few Developers read the forums, probably because of the hate directed towards them. It is normally community staff that forwards ideas onto them and again they are not going to forward a hate filled suggestion from a keyboard ninja.
As I write this, I realize not many if any at all will follow the advise, but I live in hope that it might change someones way of doing things.
Is that why dstahl used to make heated replies to posts he got mad about?
Of course, on the flipside, well-reasoned civil threads about the KDF never getting anything mostly get the same Dev response, so...
Thats right; he hardly posts at all now. But that doesnt change the fact that when he did post more regularly he had a habit of responding to what some would call as flame bait, which your previous post denied would get any dev attention.
http://sto-forum.perfectworld.com/showthread.php?p=5410801#post5410801
http://sto-forum.perfectworld.com/showthread.php?p=5417181#post5417181
I'm not saying he shouldnt have replied, only pointing out that that kind of comment does in fact provoke a response even though in this very thread he claimed it would be ignored.
Whining threads are the boy crying wolf. You come running at first but after awhile you simply ignore the kid and get on with your life - and if the wolf comes, he comes.
If you only want recent examples, thats fine. I just posted one above your last post.
Perhaps I should have been clearer.
Whining, will likely get you ignored.
Civil discussion will get you listened to.
Neither guarantee action or agreement.