Connectivity Issues

zeroalexandra · July 2012

Alright, I've a new issue that seems logically connected to the latest update.

Simply put, since the most recent update I have had massive connectivity issues. Lag and rubberbanding are not appearing, but rather I simply lose connection to the server at fairly regular intervals.

Before someone suggests this might be intermittent, its been happening consistently ever since the season six update.

I've also run the Cryptic nettest.exe. The results, posted here, suggested that there are no issues. Can anyone offer another suggestion? This has made the game unplayable for me.

ishtakar101 · July 2012

you are not alone my friend.
ever since season 6 i get 15-20 times a day when i'm on the all too familiar SERVER NOT RESPONDING timer.

as a life time gold member i was expecting more for my money. i guess when cryptic got taken over so did any decent technical support.

xenor002 · July 2012

I doubt this will get fixed.

I was given the 'ole "Uninstall the game then reinstall" response

zeroalexandra · July 2012

Yeah, I've gone through their little checklist, up to and including a complete reinstall AND forcing the game to update everything via the launcher rather than in game. Situation has not improved.

Oh, and the endlessly hilarious part? I've tried to submit a ticket via PWE support. Pressing that button results in an error stating that "Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I smell bull****. Get off your collective rears and pay attention to this problem PWE.

ishtakar101 · July 2012

Yep just finished this morning doing their uninstall and reinstall, worked for 10 minutes, than back to the good ole SERVER NOT RESPONDING, new count for it though 15 time in a 5 minute span. way to go people, way to go.

the1tigglet · July 2012

I've done everything this forum has suggested and their tech support has suggested. The issue is definitely on their end. Something has broken on their login servers since last patch. This is what i've done. Tracert netest both have really great numbers, I've input both the launcher/game app and the ports suggested into my firewall, and finally I've done a scanfile as it suggested with the first install and completely uninstalled reinstalled it as a final solution. The problem still remains not as often (it was in every load screen before) now it happens every thirty minutes. Something is definitely wrong on Cryptics end of the stick because this wasn't happening before season 6 to me at all.

daharmasterklag · July 2012

Yep something is up on their end, this isn't the only thread on it. The problem is erratic and intermittent.

Connectivity problems thread 1

Connectivity problems thread 2

I'm sure there are more around too.

I also did the new install and force verify on the files. I've done multiple ping, tracert, and nettest.exe trying to find a culprit with the results.. everything points to Cryptic's side of things.

If you want a guide to help diagnose the problem they have a post here.

I've already ticketed and posted about it hopefully everyone else has or will. Flooding them with queries seems to be the only way to get their attention.

humanoideye · July 2012

again, I get commandalias Error Bytes 13. I re instaleld it tried other things. it is a no go. and I was in teh star trek mood watching the DS9 series this evening. oh well

lazzman · July 2012

I also have this problem. I log on fine, I even get to the sector space view. But the instant I try to continue my mission, I get disconnected.

Surely seeing as this is in the section of the forum for problems SOMEONE should see it and fix it???

boolybooly · July 2012

I have been disconnecting a lot too, it is interfering with missions quite a lot. It is especially irksome in STF ground because if you reconnect you respawn at the first spawn point and not the latest unlocked spawn.

I wrote a post in the sticky lag thread with netest and tracert reports here.

This coupled to an increase in CTDs since the patch is making STO one those games where you think twice before clicking the icon.

captainbrown2 · July 2012

I am getting this to today. Its not my modem Ive replaced it completely its not a general internet issue as far as I can tell everything else is working fine.

Its not my router it happens with or without it.

We need a cryptic response here this is starting to get out of hand.

captainbrown2 · July 2012

So update.

I can play other games no connection issues. Its sto.

Now I just logged in and I have no chat no fleet manager loading no prompts. I could see everyone flying around for a few minutes and disconnected again. Can we get any kind of response here cryptic?

captainbrown2 · July 2012

contacting nettest server..
Local IP: 65.188.150.198
Ping: 50.0 msec
Port: 80: 178 KB/sec 5 KB/sec 188 KB/sec 500
Port: 80: 821 KB/sec 26 KB/sec 866 KB/sec 500
Port: 443: 814 KB/sec 27 KB/sec 871 KB/sec 500
Port: 443: 833 KB/sec 29 KB/sec 879 KB/sec 500
Port: 7255: 893 KB/sec 27 KB/sec 942 KB/sec 500
Port: 7255: 822 KB/sec 28 KB/sec 869 KB/sec 500
Port: 7003: 823 KB/sec 27 KB/sec 876 KB/sec 500
Port: 7003: 825 KB/sec 17 KB/sec 869 KB/sec 500
Port: 7202: 864 KB/sec 28 KB/sec 920 KB/sec 500
Port: 7202: 789 KB/sec 25 KB/sec 841 KB/sec 500
Port: 7499: 792 KB/sec 30 KB/sec 843 KB/sec 500
Port: 7499: 327 KB/sec 14 KB/sec 356 KB/sec 500
Port: 80: 836 KB/sec 26 KB/sec 891 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 2 KB/sec
hit return to exit

britalmighty · July 2013

YES.....its happenening to me too
constant "server not responding" and then BAM....disconnected from server
every few minutes...its game breaking
cannot play missions/team up/do events...nothing
this game (since the season 6 update) has been absolute rubbish
this issue seriously needs to be resolved..I'm a gold member (paying a fortune for the annual fee to play) and seriously expect better for the money I pour into this company!
:mad:

fix it cryptic....it has been going on for far to long now...it's not good..your failing the masses here..restore our faith in you...sort this issue:mad:

britalmighty · July 2013

captainbrown2 wrote: »

So update.

I can play other games no connection issues. Its sto.

Now I just logged in and I have no chat no fleet manager loading no prompts. I could see everyone flying around for a few minutes and disconnected again. Can we get any kind of response here cryptic?

agreed...we are waiting cryptic...dont ignore us all and keep us in the dark here:mad:

johnmaverick29 · July 2013

I have a friend who showed me his STO and I loved it. But, my computer gives the message " Cannot fin Runtime " when I try to play. I run windows XP HE, but so does my friend. Can anyone suggest a solution, or am I out of luck?

alexsanderita · July 2013

Nothing related to luck here.

Last patch just broke the game.

People got stuck for hours just to discover the game will not work.

It's a shame, they basically killed the game for so many people and they don't even respond for it,

but they do send a kamikaze moderator to lend the most generic, out of matter and useless advice ever.

And then they expect people to PAY money for this "service"?

I will not drop a single cent before I'll see them became more serious. And I am not the only one who thinks so, or one of few.

The choice is theirs, it's all in their hands, don't gonna complain about free customers then.

Connectivity Issues

Comments