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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Constant Disconnects Any Solutions?

mith5412mith5412 Member Posts: 1 Arc User
edited July 2013 in Windows and General: PC, Network, and Other Technical Issues
So I recently decided to play STO.. and it appears to have potential, but I'd be dammed if I knew. I connect play for about 2 minutes and disconnect. After playing 6 hours, I finally managed to get through the tutorial.

I've tried all the diagnostic tools, and according to them I should be fine.
Has anyone successfully gotten through this issue? Any suggestions would be appreciated.
Post edited by mith5412 on

Comments

  • warmaker001bwarmaker001b Member Posts: 9,205 Arc User
    edited July 2012
    Having massive disconnection issues also. Logging in isn't the problem. But I usually end up getting disconnected within a few minutes regardless of what I'm doing. I could be changing zones, instances, fleet missions, typing in zone chat, or I could be sitting First City looking at the Fleet Window. Doesn't matter, I'd be disconnected soon.
    XzRTofz.gif
  • warmaker001bwarmaker001b Member Posts: 9,205 Arc User
    edited July 2012
    For what it's worth, here's the Tracert results.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 8 ms 7 ms 7 ms cpe-76-88-64-1.san.res.rr.com [76.88.64.1]
    2 9 ms 10 ms 8 ms ge7-5.sndaca78-cer02.socal.rr.com [76.167.13.197
    ]
    3 15 ms 31 ms 15 ms tge0-8-0-11.sndhcaax-ccr02.socal.rr.com [72.129.
    2.10]
    4 11 ms 22 ms 15 ms agg22.tustcaft-ccr01.socal.rr.com [72.129.1.2]
    5 99 ms 71 ms 22 ms ae-5-0.cr0.lax30.tbone.rr.com [66.109.6.64]
    6 138 ms 181 ms 115 ms ae-1-0.pr0.lax10.tbone.rr.com [66.109.6.131]
    7 74 ms 118 ms 140 ms te2-5.mpd01.lax05.atlas.cogentco.com [154.54.10.
    249]
    8 51 ms 96 ms 68 ms te0-2-0-2.mpd21.lax01.atlas.cogentco.com [154.54
    .0.213]
    9 169 ms 164 ms 177 ms te0-2-0-5.mpd21.iah01.atlas.cogentco.com [154.54
    .0.142]
    10 143 ms 157 ms 152 ms te0-4-0-1.ccr21.dfw01.atlas.cogentco.com [154.54
    .0.134]
    11 167 ms 150 ms 156 ms te0-4-0-1.mpd21.mci01.atlas.cogentco.com [154.54
    .5.126]
    12 149 ms 145 ms 147 ms te0-5-0-4.mpd21.ord01.atlas.cogentco.com [154.54
    .45.154]
    13 148 ms 162 ms 110 ms te0-2-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .43.178]
    14 206 ms 143 ms 167 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    15 102 ms 107 ms 107 ms 38.111.40.114
    16 121 ms 95 ms 129 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
    =====================
    And below is the Nettest results, which according to here look fine.

    contacting nettest server..
    Local IP: 76.88.70.149
    Ping: 111.1 msec
    Port: 80: 417 KB/sec 252 KB/sec 656 KB/sec 500
    Port: 80: 511 KB/sec 198 KB/sec 741 KB/sec 500
    Port: 443: 497 KB/sec 228 KB/sec 711 KB/sec 500
    Port: 443: 570 KB/sec 86 KB/sec 838 KB/sec 500
    Port: 7255: 521 KB/sec 78 KB/sec 668 KB/sec 500
    Port: 7255: 541 KB/sec 142 KB/sec 771 KB/sec 500
    Port: 7003: 481 KB/sec 220 KB/sec 748 KB/sec 500
    Port: 7003: 530 KB/sec 186 KB/sec 778 KB/sec 500
    Port: 7202: 446 KB/sec 191 KB/sec 612 KB/sec 500
    Port: 7202: 447 KB/sec 173 KB/sec 698 KB/sec 500
    Port: 7499: 440 KB/sec 246 KB/sec 688 KB/sec 500
    Port: 7499: 412 KB/sec 133 KB/sec 634 KB/sec 500
    Port: 80: 505 KB/sec 64 KB/sec 574 KB/sec 500
    Idle NIC bandwidth Send: 85 KB/sec Recv: 30 KB/sec
    hit return to exit
    XzRTofz.gif
  • dizzydevildizzydevil Member Posts: 0 Arc User
    edited July 2012
    I have been playing with no problems up to the last 2 or 3 days when i noticed i kept getting "server not responding message" then all of today i keep getting disconected after playing anything from 2 min to 30 min i ran the net test and all came back fine anyone know whats going on? at least i know im not the only one having the same problem!:eek:
  • zeroalexandrazeroalexandra Member Posts: 4 Arc User
    edited July 2012
    There is another thread about this issue here. Sorry that we've not got any answers in ours but if we get everyone who is having this issue to post in there and spawn a threadnaught then maybe they'll actually pay attention.

    http://sto-forum.perfectworld.com/showthread.php?p=4905501
    [SIGPIC][/SIGPIC]
  • icespergicesperg Member Posts: 3 Arc User
    edited July 2012
    I've only been playing a few weeks but I've been having problems with connectivity since day one. It's been especially bad since season 6 for me to the point where the game is pretty much unplayable. I play a ton of different games online and only STO has been giving me problems. Whatever it is, it's definitely on their end and this game is not worth jumping through a ton of hoops for. It's much easier to write a disgruntled forums post and move on.

    Funny, I was actually considering giving them money. Oh well, at least GW2 is out in a month.
  • sebastianmalvoliosebastianmalvolio Member Posts: 0 Arc User
    edited July 2012
    don't feel bad ice, i have the same problems....login is fine, but still getting disconnected while loading maps...yeah, i'm just killing time till GW2 hits the shelves. there are several threads concerning this, and i'm on the most crappy internet service possible but still able to play GW with no problems whatsoever. even went as far as to schedule some remote time with my ISP to work on connectivity issues (which we resolved with no problems whatsoever). The problems with STO are server related and the lack thereof of adequate server space...

    (like i've posted in several threads before, increase the capacity (i.e. add more blades to the servers) during peak times, and most, if not all, of the main problems that keep getting posted will almost but nigh dissapear)

    and a relative disregard to actually fixing this for hundreds of thousands of cash carrying players (could of been millions of cash cow players, but hey, i guess making a profit is not on the top of the list or they would of done something by now. and no, i'm not blaming the Cryptic programmers...they are doing a hell of a job with the new updates and content...this is mostly directed at the server monkeys at PWI and what little remains of the cryptic server squad)

    oh, and word to the wise (that's you, server monkeys) having to route the game through several remote hosts just to reach your servers was a poor choice. a far better move would be a direct link through as few jumps as humanly possible (idealy....from just your servers to the ISP's which limits the jumps to just 2 or 3 instead of 5 or more that is the current norm...it's what Anet set up 7 years ago, which is why even the most crappy computer and ISP can still play their game....but not you.....noooooooooo. you're too good for that)
    "Boy....Don't tell me about how "ubergodleet" you think you are. I was playing games long before you were even a twinkle in your daddy's eye....ever hear of Commodore or Ti99? Yeah....it's like that."
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2012
    sebastianmalvolio wrote: »
    ....
    oh, and word to the wise (that's you, server monkeys) having to route the game through several remote hosts just to reach your servers was a poor choice. a far better move would be a direct link through as few jumps as humanly possible (idealy....from just your servers to the ISP's which limits the jumps to just 2 or 3 instead of 5 or more that is the current norm...it's what Anet set up 7 years ago, which is why even the most crappy computer and ISP can still play their game....but not you.....noooooooooo. you're too good for that)
    If you looked carefully at the'Trace Route' information, you would have realized that Cryptic has no control over this, as those last gateways are owned by Cogent Communications, (which indicates that its a Internet Server Farm vendor...) not Cryptic Studios...

    Though from my Comcast connection, it doesn't appear to be a STO server problem, as its unusual to get 1 or 2 disconnects in a entire evening, and the only possible server issues is the lag loading into ESD and DS9 during Prime Time usage hours... If it was a STO server issue, you would expect EVERYONE to have the same issue, and that simply isn't the case here...
  • britalmightybritalmighty Member Posts: 21 Arc User
    edited July 2013
    So here I am...sitting in my lounge with my pal...2 pcs running with great internet connection and high speed.
    For the past 2 weeks...I am getting constant "server not responding" and then disconnects..it is seriously p***ing me off!!
    I pay an annual fee for this game and pay a TRIBBLE load of money for dilithium/micro transactions...and I cannot even play the bloody thing!
    I am so dammed angry right now. All other online games work fine...xbox live runs fine..streaming is great...but STO...2 minutes gameplay is all I have with a constant "server not responding"
    and BAM
    booted
    Fix this so**ing issue Craptic....so upset by this...its dammed game breaking. Cannot get events done..cannot join teams...cannot complete anything.
    I was logging in every 2 mins trying to complete the dance event on risa and eventually it ended and I ran out of time because I kept getting booted all the time.
    I have let this slide for the past 3 weeks thinking (oh....they will fix it....they wont leave this issue standing..as it's a serious issue) but lo and behold..the last patch had NOTHING in the patch notes about stability issues....FIX IT GUYS...i'M WASTING A FORTUNE ON YOUR COMPANY TO PLAY THIS GAME...AND ITS HEADING IN THE DIRECTION OF ME JUST GIVING UP"
  • alexsanderitaalexsanderita Member Posts: 214 Arc User
    edited July 2013
    I cannot log in any more so cannot do even the Fly High mission... guess you know what that means...
    I still dream from time to time about using the Gateway to doff off-game in spare minutes as we were told
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