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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Logging in problem

starflyer24starflyer24 Member Posts: 2 Arc User
edited July 2012 in Windows and General: PC, Network, and Other Technical Issues
Now that account guard has been released, I get a message telling me to verify my account with a code when I log in. It says that the code has been sent to my email. I check my email. nothing there. I look at my account details, and I find that I made a typo in my email. So I click change email, type in my real email, and then it does not change. I try again. Still does not change. I then see that it was sending verification emails to my old email, the one with the typo, which does not exist as far as I know. As such, I am effectively locked out of STO. What do I do? Is it possible to send a verification email to my actual adress instead of to the nonexistant one that I have currently listed? Or is it too late and I will have to create an entirely new account, losing all my progress in game?
Post edited by starflyer24 on

Comments

  • motokoisawamotokoisawa Member Posts: 7 Arc User
    edited July 2012
    If you are using a gmail address, it will automatically strip the periods out of the email address. This is normal and Gmail will still direct them to the right place. Periods cannot differentiate two emails.

    To gmail:

    thisisatest@gmail.com
    this.is.a.test@gmail.com

    Are the same address and only one can be registered on Gmail.

    However, much like you, I don't have the email with the code in it, so I'm locked out of my game too. Forcing everyone to opt in when released was the most moronic thing they could have done for this specific reason. Sending out so many emails at once, some were bound to get lost. I guess they really want to generate more support emails so people can ge their codes. As a lifetime subscriber, I'm extremely unhappy.
  • starflyer24starflyer24 Member Posts: 2 Arc User
    edited July 2012
    nope. using a yahoo account. I'm just upset that I can't get the fleet tribble. But seriously. These "Improvements" seem to make the game too oversecure. I admire your strategy PWE. Get all players out and the game is safe.
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