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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher unable to authenticate

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited June 2012 in Windows and General: PC, Network, and Other Technical Issues
Hi, I got past the patchclient error i'd been getting with the download of the file that is linked to elsewhere in the forums. But now I get an "unable to authenticate" error when I try to log in with the launcher. I've checked other people's posts on this subject and have opened ports 7000-7500 in my firewall, and will try opening them on the router too. I know it's possible the servers are just overloaded and that I should come back later tonight. But I've tried logging in several times and I keep getting this error message.

What should I do?

Jared
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Been discussed at great length and should come right up via a search of the error. You some times see that error when the server is overloaded and the queue is filled. May have to come back later. The network may also be blocking access via an outright ban to the servers. Ports may have gotten closed as well.

    Can you run the tests provided in this stick and copy and past the result please?

    http://forums.startrekonline.com/showthread.php?t=225155

    Since I haven't seen any other folks reporting a problem recently, I have a feeling that it;s an issue with your connection to the server. Something may be blocking them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Never mind it connected just now :) Now downloading the patches and soon i should be able to play :)

    Jared
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Probably overloaded then.

    Someone mentioned a recent upgrade of Microsoft NET but I don't recall anyone following up on that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Just did major update of .NET. I don't know if it is making a difference, but I could not even run tests. Just kept getting "Unable to authenticate"
    I went into the firewall and the launcher was not in the allowed programs. Once I added that, it works fine now.
  • matcapcrapticpwematcapcrapticpwe Member Posts: 11 Arc User
    edited June 2012
    from yesterday everytime i tryed to log into STO the launcher says: unable to authenticate.

    first i tryed with my old cryptic account...then i've linked my new PWE account with the cryptic one. i've tryed to log in with the new PWE account but i always had "unable to authenticate"....

    what's happened???

    TRACERT

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    1 4 ms 3 ms 4 ms 192.168.0.1
    2 47 ms 47 ms 44 ms 192.168.100.1
    3 45 ms 43 ms 44 ms host73-230-static.44-88-b.business.telecomitalia
    .it [88.44.230.73]
    4 44 ms 47 ms 49 ms r-an27-vl11.opb.interbusiness.it [80.17.212.204]

    5 53 ms 53 ms 49 ms 172.17.4.173
    6 61 ms 62 ms 58 ms 172.17.8.205
    7 60 ms 57 ms 58 ms 172.17.10.77
    8 59 ms 59 ms 58 ms bundle-ether17.milano50.mil.seabone.net [93.186.
    128.253]
    9 130 ms 79 ms 79 ms xe-11-2-0.franco31.fra.seabone.net [89.221.34.93
    ]
    10 92 ms 93 ms 94 ms te0-7-0-7.ccr22.fra03.atlas.cogentco.com [130.11
    7.15.93]
    11 84 ms 88 ms 84 ms te0-4-0-2.ccr22.ams03.atlas.cogentco.com [154.54
    .39.197]
    12 95 ms 99 ms 98 ms te0-3-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.126]
    13 170 ms 174 ms 183 ms te0-5-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .44.189]
    14 233 ms 442 ms 726 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    15 733 ms 722 ms 736 ms 38.111.40.114
    16 197 ms 166 ms 168 ms 208.95.185.41


    NETTEST
    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 82.55.66.234
    Ping: 150.0 msec
    Port: 80: 290 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 290 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 274 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 276 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 289 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 290 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 289 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 137 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 288 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 152 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 272 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 75 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 291 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
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