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Forums > Home› Support› C-Store, ZEN, and Promotions

Purchased two rename tokens, recieved zero

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2011 in C-Store, ZEN, and Promotions
Today I bought a rename token, got a "Transaction successful" message on the screen. I signed out and the "Rename" button was not enabled. (Completely close game, re-signed in, same thing). I thought maybe it didn't complete, so I purchased a second rename token. Again, signed out, back in, still no rename token. I can confirm that 400 Cryptic Points were deducted both times (total of 800 points). I put in a ticket, #1035479.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2011
    You can go here: Account and Billing Live Chat

    And speak to a LIVE Account & Billing Support Rep. As in a real live Atari Employee.

    At least for the next 6 1/2 hours until they close. They're open 7 days a week, but not 24 hours a day.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2011
    deja vu? or...deja two-many-threads? :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2011
    Peregrine_Falcon wrote: »
    You can go here: Account and Billing Live Chat

    And speak to a LIVE Account & Billing Support Rep. As in a real live Atari Employee.

    At least for the next 6 1/2 hours until they close. They're open 7 days a week, but not 24 hours a day.

    Thank you. I wonder if others are having the problem too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2011
    Fixed, thank you!
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