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Forums > Home› Support› C-Store, ZEN, and Promotions

Cannot Purchase Ship

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited November 2010 in C-Store, ZEN, and Promotions
OK - this might be a dumb question but I am trying to purchase the federation dreadnaught in the C-store, but every time I click "purchase" I get a message saying "Unable to complete transaction: that item cannot currently be purchased."

It does this when I try and purchase the TOS Constitution as well.

I checked and I do have a free ship slot. What am I doing wrong?

Thanks.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Hmm. Might have to do with rank, perhaps? For the Dreadnaught, at least. O: No clue why it wouldn't be letting you purchase the TOS Connie, unless you've already bought it and just need to claim it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I am a rear admiral, lower half 4. Thought the level restriction was rear admiral :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    You have all the slots for ships taken up. You got to have a empty spot for it. So if you got your ships maxed out delete one should work.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Sleeves wrote:
    You have all the slots for ships taken up. You got to have a empty spot for it. So if you got your ships maxed out delete one should work.

    That's not it either, I made sure to delete a ship before trying to buy. It shows I have an empty ship slot.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I know there was a bug for a while where you couldn't buy a ship if your inventory was full. you can also try another toon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Does purchasing a Ship from the C-store unlock it for all Fed or KDF characters respectively, or only those at RA or BG? For example, if I purchase the Excelsior refit, it will be available for my 3 VAs, but will it be available for my Lt. Cmd once that toon hits RA5 (or whatever rank it was) sometime in the future?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    wrote:
    Does purchasing a Ship from the C-store unlock it for all Fed or KDF characters respectively, or only those at RA or BG? For example, if I purchase the Excelsior refit, it will be available for my 3 VAs, but will it be available for my Lt. Cmd once that toon hits RA5 (or whatever rank it was) sometime in the future?
    Buying it unlocks it for all current and future Faction characters. So yes, your 3 VAs can use the Excelsior and any other Federation character that gets to Admiral in the future will also get the T5 ship to use for free.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I know some of these might sound really obvious but you never know;

    do you have enough points to buy it.

    trying logging out and back in or changing instances. you may have deleted the slot but the server might not have quite recognised it until you change maps.

    are you buying it with a fed character, as a klink might not work.

    also some of the ships would go into your inventory (ie item inventory for weapons and hypos and stuff), does that have at least one space.

    if still no, then i have no idea. might be GM ticket time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Here's the only things I know about the c-store.

    1: Characters below the rank of a ship can't buy the ship, so characters below Rear Admiral can't buy the Excelsior or Nebula and characters below Vice Admiral can't buy the Galaxy, Defiant, or Intrepid refits.

    2: Ships can't be purchased if your ship inventory on the character is full. If you have 8 ships the game won't let you buy another ship until you delete one or purchase more ship slots.

    3: Opposing Factions can't buy items for the other. Feds can't buy c-store Klink items and Klinks can't buy c-store Fed items.

    4: You must have enough Cryptic Points to complete the purchase.

    If all those criteria are met and you still can't buy the item then you need to submit a bug ticket in-game to try and get the problem fixed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I had the same issue with purchasing the NX from the c-store. The only way i could manage to make the transaction work was by changing to my main character and emptying a ship slot on his roster, even though i was puchasing the ship for my alt.

    Next I changed over to my alt character and purchased the ship. Transaction went smoothly... hope it works for you, sounds just like the problem I had.

    Good Luck!:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Cosmic_One wrote: »
    Here's the only things I know about the c-store.
    2: Ships can't be purchased if your ship inventory on the character is full. If you have 8 ships the game won't let you buy another ship until you delete one or purchase more ship slots.
    .

    hmmm, I never knew that, maybe that is why I cant purchase my excelsior....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    James_Jon_George wrote: »
    hmmm, I never knew that, maybe that is why I cant purchase my excelsior....

    hang on, scratch that, cos when I go to the ship store, I can still buy lower ship tiers, its highlightable, except with excelsior, its not ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    wrote:
    hang on, scratch that, cos when I go to the ship store, I can still buy lower ship tiers, its highlightable, except with excelsior, its not ?
    If the T5 Excelsior isn't highlighting it almost always means the character trying to purchase it is too low in Rank to do so. I know the ship can be unlocked for play at RA but you might possibly need to be RAUH or even VA to purchase it. That I don't know, as I purchased mine from the C-Store with my VA when it first came available. If you have a Federation VA I would try to do all my buying with that character. If VA can't buy it, and he/she has an empty ship slot, then I would suggest you submit a ticket as there might be some type of problem with the C-Store.
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