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Forums > Home› Support› C-Store, ZEN, and Promotions

Still cannot buy Nebula, it has been over 16 hours

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited October 2010 in C-Store, ZEN, and Promotions
I still cannot purchase my Nebula Class. I meet all the requirements: VA, 1240 POINTS and three open ship slots. Yet, I still receive the message "Unable to complete transaction: that item cannot be currently purchased". Someone in system support (Jeff A.) told me the longest that someone had this issue was 16 hours, I have far surpassed that. Cryptic has yet to deal directly with my issue. I was told that if it took longer I could receive a refund for the points I have spent. But, still no answer. I would like Cryptic to remedy this situation, it doesn't portray them in the best of light. I am annoyed.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    Posting multiple threads is not allowed, and is cause for getting an Infraction point. Since you've filed a ticket that's the correct way to deal with it. If you're looking for a more immediate response can log into atari's live chat system and talk to someone there during their normal business hours.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    I am trying to get my point made. I didn't realize this was an infraction. But, Cryptic should respond to this. Leaving this unanswered is not very kosher.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    Cryptic has over 10,000 posts on this forum every day. They don't have time to read them all. That's why they have a ticket system for problems, and a live chat feature during normal business hours for people who can't wait a few days to get their ticket resolved.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    This problem has yet to be resolved, and no message from Cryptic yet. Still frustrated.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    wrote:
    This problem has yet to be resolved, and no message from Cryptic yet. Still frustrated.
    Did you attempt to use the support chat function I mentioned above?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    This issued has been resolved! Yay
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2010
    I'm glad it was taken care of for you. Enjoy your new ship! :)
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