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Refund for Mercenary Gear
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Member, NoReporting Posts: 178,019 Arc User
So I bought the Mercenary Gear for my Klingon Liberated Borg... but it doesn't give me the uniform choice!
I've since heard that it was a Fedo-only item, but it was not masked in the C-Store with "restricted" like the golden tribble, federation ship costumes, etc...
Since you're letting Klingons pay for things they can't use, you need to refund me my points and mark it "restricted" or unlock it so that klinks can wear it around too.
The C-Store sells the Mercenary Set for clothing options to Klingons but does not give Klingons new uniform options... if it doesn't work it should be "Restricted"... give me my cryptic points back!!
I've since heard that it was a Fedo-only item, but it was not masked in the C-Store with "restricted" like the golden tribble, federation ship costumes, etc...
Since you're letting Klingons pay for things they can't use, you need to refund me my points and mark it "restricted" or unlock it so that klinks can wear it around too.
The C-Store sells the Mercenary Set for clothing options to Klingons but does not give Klingons new uniform options... if it doesn't work it should be "Restricted"... give me my cryptic points back!!
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Try sending customer services a mail, their unlikely to do it over the forums...
Anyway good luck on your crusade!
The merc gear is the only item that's restricted in usage (fedo only) but not in purchasability (everyone).
Please keep your posts clean. ~GM Tiyshen
this is true about the intrepid bridge pack also which i purchased. awesome bridge, however officers spawn in pillars, stand on consoles, stand on seats, hover in mid air, half imbeded in computers and it's been like that since it came out. "basicaly you did recieve what you purchased"
in real life if you purchase something broken or something mis-labeled and can't be used, you are able to exchange it or get your money back for it.
"Purchase of this option unlocks these costumes for every Federation character on an account."
So, while I do agree that they shouldn't even have it purchasable while on a Klingon character, I don't think that Cryptic will give you a refund. I only say this because I think that's how Cryptic will treat it, unfortunately.
So it is strange that everybody can't use all costumes (including BOs.)
I think there are actually some subtle difference you can see even in the interface. But why that leads to the underlying system to work differently I don't get either. Maybe it was convenient or a good idea at some point. The different factions allow different uniform options (like badges, rank insignia, armor, gauntlets etc.). Maybe that makes them fundamentally different in some way.
I kinda wish they find a way to "harmonize" the different factions (under the hood and transparent to us - I don't want to lose options!) so they can easily transfer any Fed option to Klingons and vice versa.
I have to agree with Sharkball on this one; if the KDF player can't wear it, it should not be an option in the C-Store. Resorting to the description of "wearable by all Federation characters" (or however actually worded) as a disclaimer is a bit of a copout, IMO. Otherwise, why not unlock all the purchasables for any character, whether they can use/equip them or not, and let "caveat emptor" be the rally cry?
Besides, Cryptari already has the IRL cash, which will not be refunded... let the player have his C-points back.
I think the difference is the way certain unlocks work from the technical perspective. You can buy ship costumes regardless of which faction you are on. Costumes aren't "claimable". They unlock an option in costume/ship editor and work account-wide, an individual character doesn't have the information "can use item X), it's the account that has.
Claimable items go to a specific character - unlocked for your account, but given to a specific character, thus requiring all the data of that character and manipulating it (to add the item.).
It might be something to look into, locking out costume choices based on your active character. But then, it adds the "hassle" of having to switch to the right character before you can buy something.
I need a away to betray the KDF with my orion, keep my carrier and join up with Starfleet just for this 1 item.
I think they will and will be happy to. It's Cryptic Points. He can only spend them ... in the C-Store. So refund the C-Points and let him buy something else. Something he's happy with and can use on his character.
That's pretty standard customer service right there.
It should be restricted if the kDF faction cant use it. The Targ is only purchasable by KDF. The Best Buy Tribble is only purchasable by the federation side. Even says it. Those are restricted and blanked out.
Cryptic messed up on releasing the merc outfit without that restriction and should give you, the original poster, a C-Store Refund.
They cant offer something for sale to a part of the game that cant use it. They have done that for ships, tribbles, targs, other costume pieces. Why not this one? It looks like it was a big mistake. And Cryptic needs to fix it.
Yes, you absolutely should. As stated ... these points can only be spent in the c-store. Get your points back and buy an item you can equip and be happy with. The monetary purchase of the points has already been made and that's not what's being refunded.
Exactly. You spent real $ to get fake $ and bought something you can't use - so as long as the OP doesn't ask for his real money back, and just wants to reallocate his fake money, its a win for him and for Cryptic to do it and make him happy. And I bet they will do it, too.
It's good to know that because the Cryptic Points can only be spent in the C-Store, it absolves the customer from reading about what they are purchasing.
Oh, I understand that (and I also agree with you about the Intrepid bridges), but the OP is wanting a refund because he didn't read that the Mercenary Gear is for Federation characters, not Klingon ones.
Also, the fact that they denied you a refund for the item you somehow bought twice leads me to believe (more than before) that they won't refund his points, either. I agree that it is a shady business practice, but it just strikes me as to how Cryptic operates their C-Store.
It's really basic customer service. Think of it as a gift exchange or return policy. I can't fathom why you'd have a problem with this at all. It's just doing something nice for the customer so that they get something they want and can use. This will make the customer happy and they'll likely buy more C-Points in the future.
Cryptic made it clear that it was for Federation characters. I simply have no sympathy for someone who buys an item that is clearly advertised and then wants a refund because they didn't read the info given by the company.
Also, since Cryptic wouldn't even refund StarArmy's points for an item that was accidentally purchased twice, I doubt that they will refund the OP's points, either.
If you READ the description of things rather than clicking a button just because it doesn't say restricted, then you would have known.
Way to necro a thread, fanboi.
So when can we go treasure hunting on Risa or hunt down lost artifacts on Vulcan? WHY do we need the mercenary outfit to do this things?
False advertising, I tell ya! I want my money back...wait, I didn't buy it. Silly me.
Still, it would be nice to see more of these items as faction agnostic, at least the ones that make sense, like the merc pack.