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Referal program rewards not being given(devs please take a look)
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Referal program rewards are not geting awarded, i refers a good friend of mine, he used the referal code, he then bought the game and imputted it's code, and then he bought a life time subscription. he has had the account active with life time subscription for more the 30 days. All the requirements for me to be reward the 400 cryptic points, the recruiter title and the holographic bridge officer have been met. I have not recieved them yet. he started playing in may and it is now almost sebtember. I have gone through the online support system an have yet to have this resolved i am on the 4th ticket for this now. the previous 3 tickets have been closed with a resolved tag on them after getting generic responces. And yet the issue remains un resolved and i have yet to recieve these items that the referal page states i should have recieve after my friends first 30 days. This problem has not been resolved and the support has been aweful, and has done nothing , no updates other than the generic responces, no resolution to the problem, and no answers at all.
following are copies on the first 3 tickets and the responces they got.
I refered a friend with the refer a friend progam, he bought the game and got a life time sub scription. i have recieved the photonic tribble for him buying the game, but i have yet to receive the holographic bridge officer and 400 cryptic point for him get the life time subscription.
Thank you for taking the time to submit this issue to us. Your issue has been processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. We will be updating your ticket as soon as we have any information. Thank you for your patience. Cryptic Studios Support
This is a follow up Tickets #915687 and 927190, which yal have close and put a resolved tag on. These tickets HAVE NOT BEEN RESOLVED. I have yet to recieve the recruiter title, 400 cryptic points and
I refered a friend with the refer a friend progam, he bought the game and got a life time sub scription. i have recieved the photonic tribble for him buying the game, but i have yet to receive the holographic bridge officer and 400 cryptic point for him get the life time subscription.
Thank you for taking the time to submit this issue to us. Your issue has been processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. We will be updating your ticket as soon as we have any information. Thank you for your patience. Cryptic Studios Support
this is a follow up to ticket #915687, which yal have close and put a resolved tag on. I have yet to recieve the recruiter title, 400 cryptic points and holographic bridge officer for recruiting a friend. I recruited Howlingnightwolf, who not only bought the game but got a lifetime subscription. I recieved the photonic tribble and courier title when he bought the game, but i have yet to recieve the the recruiter title, the 400 cryptic points and the holographic bridge officer for him buying the subscription. He has had his account for over 2 months now, which is past the first billing cycle in those item were suppost to be granted to my account.
Hello, We are still review your account regarding the referral program issue. As soon as I more information, I will notify you. Thank you for your patience. Cryptic Studios Support
This is a follow up Tickets #915687 and 927190, which yal have close and put a resolved tag on. These tickets HAVE NOT BEEN RESOLVED. I have yet to recieve the recruiter title, 400 cryptic points and holographic bridge officer for recruiting a friend and them buying the game and upgrading to a sunscription. I recruited Howlingnightwolf, who not only bought the game but got a lifetime subscription. I recieved the photonic tribble and courier title when he bought the game, but i have NOT recieve the the recruiter title, the 400 cryptic points and the holographic bridge officer for him buying the subscription. He has had his account for over 2 months now, which is past the first billing cycle in those item were suppost to be granted to my account. Please note he got a lifetime subscription right after buying the game. So where are the title, holo bridge officer and 400 cryptic point i was suppost to be rewarded when he got his subscription?(edit 8/15/2010, i check the referal program tab on my account info and it states my refered friend account(howlingNightwolf) has been upgraded, hes been playing since may, he used the referal code, them bought the game, then got a lifetime sub, i still dont understand why when all this took place mid to end of may, that i still dont have the holographic bo, the recruiter title and the cryptic points promised after the refered person has had their sub for a month.)
Thank you for taking the time to submit this issue to us. Your issue has been processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. We will be updating your ticket as soon as we have any information. Thank you for your patience. Cryptic Studios Support
following are copies on the first 3 tickets and the responces they got.
I refered a friend with the refer a friend progam, he bought the game and got a life time sub scription. i have recieved the photonic tribble for him buying the game, but i have yet to receive the holographic bridge officer and 400 cryptic point for him get the life time subscription.
Thank you for taking the time to submit this issue to us. Your issue has been processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. We will be updating your ticket as soon as we have any information. Thank you for your patience. Cryptic Studios Support
This is a follow up Tickets #915687 and 927190, which yal have close and put a resolved tag on. These tickets HAVE NOT BEEN RESOLVED. I have yet to recieve the recruiter title, 400 cryptic points and
I refered a friend with the refer a friend progam, he bought the game and got a life time sub scription. i have recieved the photonic tribble for him buying the game, but i have yet to receive the holographic bridge officer and 400 cryptic point for him get the life time subscription.
Thank you for taking the time to submit this issue to us. Your issue has been processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. We will be updating your ticket as soon as we have any information. Thank you for your patience. Cryptic Studios Support
this is a follow up to ticket #915687, which yal have close and put a resolved tag on. I have yet to recieve the recruiter title, 400 cryptic points and holographic bridge officer for recruiting a friend. I recruited Howlingnightwolf, who not only bought the game but got a lifetime subscription. I recieved the photonic tribble and courier title when he bought the game, but i have yet to recieve the the recruiter title, the 400 cryptic points and the holographic bridge officer for him buying the subscription. He has had his account for over 2 months now, which is past the first billing cycle in those item were suppost to be granted to my account.
Hello, We are still review your account regarding the referral program issue. As soon as I more information, I will notify you. Thank you for your patience. Cryptic Studios Support
This is a follow up Tickets #915687 and 927190, which yal have close and put a resolved tag on. These tickets HAVE NOT BEEN RESOLVED. I have yet to recieve the recruiter title, 400 cryptic points and holographic bridge officer for recruiting a friend and them buying the game and upgrading to a sunscription. I recruited Howlingnightwolf, who not only bought the game but got a lifetime subscription. I recieved the photonic tribble and courier title when he bought the game, but i have NOT recieve the the recruiter title, the 400 cryptic points and the holographic bridge officer for him buying the subscription. He has had his account for over 2 months now, which is past the first billing cycle in those item were suppost to be granted to my account. Please note he got a lifetime subscription right after buying the game. So where are the title, holo bridge officer and 400 cryptic point i was suppost to be rewarded when he got his subscription?(edit 8/15/2010, i check the referal program tab on my account info and it states my refered friend account(howlingNightwolf) has been upgraded, hes been playing since may, he used the referal code, them bought the game, then got a lifetime sub, i still dont understand why when all this took place mid to end of may, that i still dont have the holographic bo, the recruiter title and the cryptic points promised after the refered person has had their sub for a month.)
Thank you for taking the time to submit this issue to us. Your issue has been processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. We will be updating your ticket as soon as we have any information. Thank you for your patience. Cryptic Studios Support
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Hope your issue gets fixed, support could definately use some more manpower here, i'm quite glad i haven't had to use them yet.
ive got the same problem.
friend bouth a lifetime - i still dint get the goodies (i got the titel but thats all, no cp points and my bo)
4 tickets send - there status "resolved" (yeah right) it isnt resolved.
today i just send my 5th ticket.
its getting more and more and more frustrating.
Crypticfail
is that possible for a EU player?
Yes, this most definitely needs to be fixed soonest, if it's still broken.
soon ?!?
i'm waiting for 2 moths now.
and the thing i most hate right now is they close my tickets and dont get a answer only they sent it to the next tier of bla bla bla. '
:mad:
It sucks that it's not working for some people; I hope that it gets fixed for you guys.
...yet apparently they don't care enough. I mean, c'mon! We got them new paying customers and we were promised a small token, but get nothing. When we ask for help, they just give us some generic response then close the ticket. It doesn't matter how many tickets you send, it's always the same response.
It's a gamble I guess...some are lucky enough to get the items, but from what I've seen...that's the minority. Funny thing is the CO gifts are almost instantaneous. *shrugs*
The Photonic Officer is a reward for one referral once they've been billed for a month's sub (the initial 30 days given with a retail purchase doesn't count; they have to have been billed for at least one month's subscription price. I got my officer the same day my referral's retail went through, but that was because we used a time card; otherwise, you have to wait until the free 30 days are up and they are billed for another cycle.).
You get the tribble and a title once they enter a retail key. You receive the officer and another title (along with 400 Cryptic Points) once they are billed for (at least) a month's sub. (At least, that's how it worked for me, and should work for you, if it's still not messed up.) You only need multiple referrals to get the Galaxy-X ship, and for that you need 5 referrals.
now, if anyone has a friend (or 4) who want a referral, please send them my way.....:)
I have this same issue. I've referred 2 friends now. One in October and one a few weeks ago. Both have bought the game and one has been paying for it for three months... How am I supposed PM StormShade? Do I have to try and find him ingame? Is there anyone else I can contact who can help?
1) Log on to the forums.
2) Upper right-hand corner you'll see the words: 'Private Messages:', click on it.
3) Click on 'Compose'.
4) In the [TO] box write: StormShade
5) Fill out the rest of the boxes, scroll down and click on the 'Send' button.
I can't do anything directly to help resolve these situations. However, please contact support. You can reach our account and billing services team through live chat for this right now.
Thanks,
Stormshade
In those cases where you are not satisfied with the result of a ticket, Stormshade said you should:
Reopen (if possible) or start a new ticket (including the old ticket number) and ask for an escalation to the next level of support (a supervisor, for instance) so they can review the response. Also be clear and detailed with the issue and how you feel you were misunderstood.
I have a cousin that I sent a friend referral to and he is taking his time about getting online. He has the collectors edition but has not activated either the referral or the retail.
Again, thank you and sorry for your troubles.
This post has been edited to remove content which violates the Atari Community Rules and Policies ~<GM Jahia>
Bleah. My close friend entered my referral key and recently upgraded to lifetime. I did not get credit for it... He was my 5th and final one.
C'mon now....
And the best thing is that the Dreadnought Gal-X is no longer visible in the C-Store for me.
@StormShade, I've just gone lifetime, and I've got loads of friends who play mmo's with me ... what can your company say to me to assure me that recruiting them here will actually reward me? This thread leads me to believe that your company actively attempts to avoid following through on the rewards for recruiting ... and that's pretty sad considering it's all virtual pixels that have no cost at all for you.