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Forums > Home› Support› C-Store, ZEN, and Promotions

Since I can't get anybody who works at Cryptic to answer my ticket, I'll ask here....

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited June 2010 in C-Store, ZEN, and Promotions
LOL! That seemed to get a fire lit under somebody @ Cryptic. :D
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    INITAL TICKET:
    I purchased several copies of the game for the referral, and then promoted the game "to the extreme", garnering a total of THIRTEEN (13) "CONFIRMED UPGRADED SUBSCRIBERS". Without even going into the fact that the AGT-GALAXY is now being added to the C-Store, I am not going to receive any scheduled compensation because my "Master Refruiter" title will not appear until the end of the month. To quote your Staff Member, GMDestra :

    "[GMDestra"]Update: Our script for granting the gift of $50 worth of CP to eligible players has been completed. Note - we granted this bonus to all players who had earned the Galaxy-X by becoming a Master Recruiter before 6-24-10, not only players who purchased 5 copies themselves. All players who were eligible should see this bonus reflected in their current CP balance.

    I already bought 4 copies of the game allied to this gamer ID, and several more copies for the promotion. I have seen my "exclusives" go into the C-Store, and now the AGT-Galaxy is going into the store. And I learn that, due to how the "Defelopers" have set the date. I receive NOTHING!

    I FORMALLY DEMAND THOSE CRYPTIC POINTS! YOU"RE TAKING AWAY MY EXCLUSIVES.... AGAIN! I DO NOT EVEN CONSIDER THE $50.00 in Cryptoc Points EQUITABLE, BUT I EARNED THEM.

    PLEASE CONFIRM. P.S. THIS TICKET IS PUBLIC

    [ NO RESPONSE]

    [TIcket Edited ] 25 June, 10:15 PST: Still waiting on a response. I am so upset (a) I don't want to play this anymore, and (b) I want a refund. Cryptic went too far this time.

    [Customer Service Response ]
    The rewards from the recruiter program are given out once your friend/s have subscribed to the game and complete the free 30 day trial that comes with all account. Please check http://www.atari.com/support/kb/3291 for further details.

    [Ticket Edited ] 25 June, 10:55 PST: YOUR RESPONSE IS UNACCEPTABLE. $50.00 in Cryptic Points is NOT listed, and is per announcements by GMDestra. ADDRESS THIS ISSUE!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I'll tag along

    Ticket #899032
    I have

    4 Billed
    2 Upgraded
    6 Accepted

    refferals!

    it is just a matter of days until one of the 2 upgraded gets billed.

    Cryptic just announced that the Galaxy-X will be avaible to EVERYONE and that everybody who has 5 "billed" Refs TODAY gets $50 in C-Points.


    So i worked like hell to get people into the game and my special item is not special anymore and i do not get $50 because i am a 1 to low.

    Please dont make me regret this :-(

    Customer Service Response:
    Thank you for taking the time to submit this bug report. Your issue will be processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. All Bug Reports should include as much information as possible about the issue, and as many steps to reproduce the issue as are available. If you feel that you may have not included all of the information which may have been relevant, or that you have found new information, please create a new Bug Report. If your issue has been resolved since you submitted this report, please close your ticket by viewing your tickets, and selecting "Close Ticket". This will assist us in identifying issues still affecting players. If you feel that the feedback you provided is something that you would like to share with other players, and discuss on the forums to increase Developer awareness, please share your thoughts on the Forums on the Star Trek Online Official Website, under the Community tab. Due to the number of reports we receive, we are unable to respond to each report individually. If you require individual assistance from our support staff, please submit a GM Help request. We will then attempt to contact you in-game as soon as possible. If your issue would be better addressed by our Billing or Technical Support teams, please visit www.startrekonline.com/support. Star Trek Online is a living and evolving experience. As such, the Game will continue to change as we implement and polish new features, which are a key in the continuing development of a dynamic play environment


    I made sure to send it as GM Ticket, yet i got the bugticket response.... :mad:


    I am also unable to reach a Human this way.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ya, you guys should get the Galaxy-X when 5 recruits are billed and the c-points. Cryptic should've set a firm cutoff date and since they didn't it's fair they honour it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Referral Program - #899046 - Star Trek Online

    I worked very hard to promote the game, garnering a total of SEVEN (7) "CONFIRMED UPGRADED SUBSCRIBERS". Without even going into the fact that the AGT-GALAXY is now being added to the C-Store, I am not going to receive any scheduled compensation because my "Master Recruiter" title will not appear until June 26th. To quote your Staff Member, GMDestra :

    "[GMDestra"]Update: Our script for granting the gift of $50 worth of CP to eligible players has been completed. Note - we granted this bonus to all players who had earned the Galaxy-X by becoming a Master Recruiter before 6-24-10, not only players who purchased 5 copies themselves. All players who were eligible should see this bonus reflected in their current CP balance.

    I already have 4 Billed referrals and 3 Upgraded referrals pending billing very soon. Seeing as how the Referral system has been broken since DAY ONE and still doesn't accurately show referral status, and seeing as how the referral program is less than two months old and requires at least one month for billing, the deadline of TODAY for this bonus needs to be adjusted and extended.

    I FORMALLY REQUEST THE $50.00 in Cryptic Point when I achieve my Master Recruiter title.
    We have reviewed your issue and have escalated it to the next tier of support for further review. Once we hear back from them we will relay their findings to you. Thank you for your patience and understanding in this matter.

    :rolleyes:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    910burns wrote: »
    I would say "UPGRADED" by this date, not "ACCEPTED" that means that the game would need to be "Purchased" before 6-24-10. This would avoid people pushing through purchases to get the cryptic points. Therefore all would need to be "BILLED" before 7-24-10

    GMDestra.... YOU OPENED THIS. CORRECT THE PROBLEM

    UPDATE:

    THE MATTER HAS BEEN CORRECTED, and it 'Appears" to be as described above. Per a personal message received from Rekhan of Cryptic, at 5:56 PM THis date:

    ". . ., good news. We'll be extending the Cryptic Points bonus until July 23, so you'll be awarded the bonus once your fifth referral matures."

    THANK YOU FOR LISTENING.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    That is good News indeed, now they should go on the Forum and make it official.

    At least so the info appears on the Dev Tracker.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Z3R0B4NG wrote: »
    That is good News indeed, now they should go on the Forum and make it official.

    At least so the info appears on the Dev Tracker.

    I concur. Can we get an official post on this?

    :cool:
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