bought out A Good Day to Die event and not receiving rewards on account wide unlock

zorel

a buyout for A Good Day to Die event was in the zen store on Xbox, I bought it out for 2500 zen and only character I was on when I bought out recieved the Torchbearer armor set and EV suit, it's supposed to be account wide and it's not showing up in my event reclaim on any other characters

and I should clarify this is NOT the good day to die event on PC with the boreth time crystal reward, on the xbox page is listed the torchbearer armor and the character I was on recieved torchberer armor but I cant reclaim it

inferiority

It's always worth including screenshots/video in your post to prove your point.
In this case, showing the "Ground Items" category of your Event Reclaim, to illustrate the absence of the item, and perhaps a screenshot of your inventory showing the items in there.

zorel

baucoin

I find it odd that the option to buyout the A Good Day to Die event is even showing up in the Zen store. I finished the event when it first ran (the Torchbearer version) yet the buyout is showing for me. For me the option to reclaim the set is located towards the top of the list between the Voth Exosuit and V'ger Probes. Looking at your list it "should" be between the Tholian Technology Suite and Temporal Hack.

Did the buyout give you progress in the current Event Campaign?
Have you opened up a support ticket?

zorel

it did give me progress and I did open a ticket

proteus

It is a bit weird. Like Baucoin, I can also see the buyout in the store for the A Good Day To Die event, even though I completed it and claimed the Torchbearer rewards during the original run. Ordinarily a second chance buyout wouldn't be visible to us. When it first appeared, I had to look back to double-check I already had the items.

I remember some time back there was a problem with an event reward where all your characters could claim it during the event, but as soon as the event period ended, the item disappeared from the reclaim store. As I remember, It was fixed shortly afterwards though.

Considering the next part of the Event Campaign goes by the same name, but with a different reward item, I wonder if there has been some kind of mix up between the two at their end.