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Forums > Home› Star Trek Online General Discussion

Tailor Glitch

corypancorypan Member Posts: 6 Arc User
edited July 21 in Star Trek Online General Discussion
So I bought the sub-aqua outfit for my main toon, and when I went to find it in the tailor, it isn't there. I reached out to support and they too couldn't find it. Anyone else having this issue?
Post edited by darkbladejk on

Comments

  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,582 Community Moderator
    Ok maybe a stupid question, but what category are you looking under in the tailor? Uniform or Swimwear?
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
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  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    That's weird. Need to ask a few questions and I'll let some folks know. First, which outfit exactly is it in game? I don't do much tailor stuff so I don't always know all of them by basic description. Need the in game name. Second, about when did you buy the outfit and which of your characters was it that you tried to equip it on? Third, did you try changing maps between the unlock and trying to equip the uniform? Sometimes there's weird stuff I've seen where map changes have to be done to force some stuff to take effect. Lastly, do you still have the ticket numbers from where you contacted support? If you do then PM the relevant ticket numbers and I'll talk to some folks and see what I can come up with.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • gwyrdallongwyrdallon Member Posts: 40 Arc User
    Sorry if this is super-obvious and you thought of it: did you unpack the item in your inventory? I frequently buy a new thing at the risian vendor, then forget to actually open the box I got and then obviously can't find it in the tailor. If like me you are bad at invenotry management it can be non-obvious.
  • corypancorypan Member Posts: 6 Arc User
    The outfit I'm trying to find is the "Sub-Aqua" one. I've looked in the uniform, off duty, swimsuit, and everything in between. It just isn't there for me. Thanks btw for responding all of you.
  • spiritbornspiritborn Member Posts: 4,371 Arc User
    corypan wrote: »
    The outfit I'm trying to find is the "Sub-Aqua" one. I've looked in the uniform, off duty, swimsuit, and everything in between. It just isn't there for me. Thanks btw for responding all of you.

    Did you check your inventory like gwyrdallon suggested?
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    @corypan did you check the inventory to see if it's not in a box you need to open like was suggested above? Also if you have the ticket numbers from your contacting support, PM me those ticket numbers and I'll fire a couple questions up chain and see what I can find out for you.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • eazzieeazzie Member Posts: 4,226 Arc User
    It's under beachwear separates - Kelvin wet suit.
  • corypancorypan Member Posts: 6 Arc User
    Ok, I have that one, I didn't realize that was it seeing as it says sub-aqua lol Thanks all for your help.
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    Since the issue has been solved I'm going to go ahead and close this for now. If you have issues in the future you're welcome to return and file a bug report or ask for help. /thread
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
This discussion has been closed.