Whenever I go to the ship customization interface, the hull material is shown as Type 1 (this is on a Klingon character). If I change it to a different material, save it, exit the interface, and go back in, it is always back to Type 1.
When I have a chance I will test this on the FED side to see if anything similar happens.
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For me, this is mostly event reward ships. Some of them have no options available other than maybe colors. On those I use vanity shields instead.
And, speaking of shields, if it looks like a ship *should* have options and the look never changes, make sure you don't have a shield overriding the hull material. I have done that before, too.
It tells me not to hold my breath for a fix any decade soon.
You need to do this everytime. Click on the interface to go into Ship Customisation, then immediately drop out of it when it loads in, then go back into it. It will then show exactly what you have on. For some reason it doesn't sync with the database correctly and the second entry kicks it into touch.
Try right-clicking the shield and choosing "Disable Visuals".
This aspect of it I have actually seen before. The difference now is that even the 2nd time I go in, while I think it shows other things correctly, the material is always Type 1 no matter what it is really set to.