I have been an avid player of STO for almost 7 years on the Xbox. I just started noticing other players running around Earth Space Dock and DS9 with an interesting outfit that I haven't seen before. One player I spoke with, stated that the outfit was in fact the elusive Khan outfit. Continued to say that all I needed to do was link my Microsoft account to my Arc account and it "should" be in the promotions tab of the ZEN store. My accounts have been linked since I started the game. There have been very few promotions that I was able to receive when the Arc app was active and after it stopped working. Any Assistance on this matter would be appreciated.
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Once done, when you launch STO the next time, it will display instructions on how to link to your Arc account -- useful info to check up on, just in case you need to do it (again).