Every once in a while, in Starbase Defense, Swarm, etc, the audio seems to overload, as it were, on very loud explosions, after which the entire volume gets lowered. Then, after exiting STO, your audio essentially collapses after a few minutes, after which a full system reset is required. Has been happening since a few months.
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For some reason, especially in sector space, the BGM sounds like it's underwater on my machine
I had a similar issue with fluctuating volume and it turns out my drivers config app was altering the volume making quiet stuff louder and loud stuff quieter.
Turning the feature off helped a lot - not just in STO, but in everything.