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Forums > Home› Support› PC Gameplay Bug Reports

System is 64bit win 10 with dX12 NOT RUNNING

hypnoticbeasthypnoticbeast Member Posts: 107 Arc User
in PC Gameplay Bug Reports
I am running a 64bit windows 10 with a Radeon 580 with DirectX 12. I keep getting told that my OS is not supported. What gives?

Answers

  • UnknownUnknown
    This content has been removed.
  • hypnoticbeasthypnoticbeast Member Posts: 107 Arc User
    Here is what I got. From what I can tell I have everything

    Time of this report: 2/16/2022, 18:32:19
    Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: B450 AORUS PRO WIFI
    BIOS: F50 (type: UEFI)
    Processor: AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8142MB RAM
    Page File: 6636MB used, 8417MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 144 DPI (150 percent)
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.0928 64bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.
  • spectre020#3421 spectre020
    spectre020#3421
         Member Posts: 1 Arc User
    edited February 2022
    Don't feel alone, I am experiencing the same issue. Windows 10 operating system, Nvidia RTX 2070 GFX 2/14/20 driver set. Also having the Operating System is not supported messages when I attempt to sign in. Have already opened a ticket, keeping fingers crossed they can resolve the issue.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    Why is this marked as 'Answered'?
    3lsZz0w.jpg
  • UnknownUnknown
    This content has been removed.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    spectre020#3421 wrote: »
    Don't feel alone, I am experiencing the same issue. Windows 10 operating system, Nvidia RTX 2070 GFX 2/14/20 driver set. Also having the Operating System is not supported messages when I attempt to sign in. Have already opened a ticket, keeping fingers crossed they can resolve the issue.


    Also worth checking what your game config is actually set to (GamePrefs.pref). Search for entries like:

    Prefentry SystemSpecs.createdDXVersion 11
    Prefentry SystemSpecs.Isdx11enabled 1
    Prefentry SystemSpecs.isDx9Enabled 0
    Prefentry SystemSpecs.Isdx9exenabled 0

    Maybe you still had it on an older DX version.
    3lsZz0w.jpg
  • remi02frremi02fr Member Posts: 3 Arc User
    edited February 2022
    same problem for me but on windows 11

    edit: I resolved my problem by removing compatibility mode on steam
    Post edited by remi02fr on
  • UnknownUnknown
    This content has been removed.
  • remi02frremi02fr Member Posts: 3 Arc User
    To fix this problem with steam:


    1: Go to steam directory by default C:\Program Files (x86)\Steam
    2: Right click on Steam.exe and go to properties
    3: Click on compatibility tab
    4: Uncheck execute this software in compatibility mode
    5: Hit apply and ok
    6: Close Steam and restart it
    7: Launch Star Trek Online

    Now this issue should be gone.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    remi02fr wrote: »
    To fix this problem with steam:


    1: Go to steam directory by default C:\Program Files (x86)\Steam
    2: Right click on Steam.exe and go to properties
    3: Click on compatibility tab
    4: Uncheck execute this software in compatibility mode
    5: Hit apply and ok
    6: Close Steam and restart it
    7: Launch Star Trek Online

    Now this issue should be gone.


    Not to be a Negative Nancy, but normally you shouldn't have a need to have a game running in compatibility mode to begin with (another way of saying that, is that having done so was a sign of an already, earlier issue).
    3lsZz0w.jpg
  • UnknownUnknown
    This content has been removed.
  • remi02frremi02fr Member Posts: 3 Arc User
    For me it's working and no issues earlier, i doesn't made any change to steam before. I'm on a fresh install of windows 11 and i installed steam just after the OS so i wasn't aware of this change before.
  • hypnoticbeasthypnoticbeast Member Posts: 107 Arc User
    Compatibility was the issue...now fixed Thank you al. Devs lock this thread out please.
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