Your announcements for the awards are not publishing with enough notice and the announcements are not synced with the promotions tab. I've logged in everyday to try and collect them, yet I keep missing them. The fact that you keep having shard maintenance every day cuts into the collection times, and it appears you don't account for your own prohibition to access. It's like teasing people. "Look what you can have, but only of you log in at certain hours and we will only have the server up for 16 of those". I would rather you not give anything away at all than play TRIBBLE game with gated time windows to collect. That is just all kinds of wrong on multiple levels. It's no wonder Blizzard is still kicking your TRIBBLE even with all the misogyny.
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The announcements were posted each day at 6pm UTC and the item became available each day at 6pm UTC for 24 hours. There was no other server downtime that I'm aware of.
We knew well enough in advance that there would be a free item each day & a promotional email even listed the items for each day, which is not something we've had before.