Why bother. you dont really want to fix this issue do you
If you're on Steam and experiencing this, find the 'startrekonline.exe' in your game files, click on it to bring up the launcher, click on Options, click on Safe Mode and save, then launch the game. You will have to reset your graphics settings, but this workaround works.
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
Answers
If you're on Steam and experiencing this, find the 'startrekonline.exe' in your game files, click on it to bring up the launcher, click on Options, click on Safe Mode and save, then launch the game. You will have to reset your graphics settings, but this workaround works.