I've had the issue that some players have also experienced with the black screen while launching the game. It just hangs there, no loading bar, no "Cryptic" splash screen, just a black screen that will stay there until I open the task manager and "End Task" on the game client. And that's the work around.
I use ctrl alt delete to open task manager and end task on the game client. Then click on "Play" in the Arc UI to re-open the launcher, click on Engage. Game loads up and runs fine.
I hope this helps!
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The "black screen" but would let you get into the game fully with sounds and musics; but the screen would be black - this could not be fixed by task killing and has been fixed.
"crash on first run" which is fixed by task killing is still outstanding.