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Forums > Home› Support› Xbox One Gameplay Bug Reports

mailbox showing as new mail but is empty

kie2011kie2011 Member Posts: 5 Arc User
in Xbox One Gameplay Bug Reports
Hi my mailbox is showing as there is new mail in game but it is empty I have tried sending myself mail which I received then deleted and this did not solve the problem the support team have already said it appears too be an in game bug.
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Comments

  • nugpot67#2559 nugpot67
    nugpot67#2559
         Member Posts: 2 Arc User
    I've seen that for a long time on the Xbox.
  • inferiorityinferiority Member Posts: 4,447 Arc User
    I had this problem recently too and went through all my characters and deleted all the mails but the indicator kept flashing.
    So, I sent myself a mail and deleted it. The indicator vanished.
    I've no idea what was causing the indicator to appear as I didn't have any unread mails, but deleting them on every character didn't remove it either.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • talremtalrem Member Posts: 11 Arc User
    I have noticed that it happens when you open mail intended for a different character. I fixed my issue by having someone mail the character I was on and opening it. Its a weird workaround but it worked... after that, try to keep a mental note of what toon mails and if you see the icon again get on that toon.
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