Have just purchased £39.99 for 5300 Zen in the PS Store and no Zen has been credited to my account. Not a clue who to contact or who I can speak to. This site is not very direct or informative. Who is at fault here, Sony ir Cryptic, please help. Have a screenshot through Sony transaction history.
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If it still doesn't, I'd suggest contacting Customer Support via the link at the top of the page.