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Server Disconnects and Rubber Banding.
trekkiejedigirl
Member Posts: 163 Arc User
Hi,
I do not know if I'm posting this in the right place. And, I'm only asking these questions to help me determine what is wrong.
1st: I used to always have server disconnect issues once in a while when changing maps but nothing like I'm having now. Now they seem almost constant and have even happened with my character just Floating on Risa. Is anybody else experiencing this?
2nd: The other problem that has "Just deemed to have started" is the rubber banding. By this I mean for example, While trying to move forward your character all of a sudden jerks backward sometimes to the point I started from. Then she will jerk back forward again. I was trying to just move about 2 meters to get a horgon on Risa yesterday and thought I'd never get there. Is anybody else out there experiencing this?
Normally for problems such as these my first call would be to my Internet Service Provider. Which I would do except that this is only happening on STO and mostly on Risa. My next step normally would be to file a ticket however I decided to post it here first just in case this was something that will be addresses during future maintenances. The game is not unplayable so I can still get things done on Risa. It just can take longer because of these inconveniences.
I pay for the fastest Internet speeds my provider has and I run the game on dedicated custom built Gaming computer that is not used for anything other than gaming. So I'm stumped as to what is causing this.
I thank you for reading and for any suggestions anyone can provide.
I do not know if I'm posting this in the right place. And, I'm only asking these questions to help me determine what is wrong.
1st: I used to always have server disconnect issues once in a while when changing maps but nothing like I'm having now. Now they seem almost constant and have even happened with my character just Floating on Risa. Is anybody else experiencing this?
2nd: The other problem that has "Just deemed to have started" is the rubber banding. By this I mean for example, While trying to move forward your character all of a sudden jerks backward sometimes to the point I started from. Then she will jerk back forward again. I was trying to just move about 2 meters to get a horgon on Risa yesterday and thought I'd never get there. Is anybody else out there experiencing this?
Normally for problems such as these my first call would be to my Internet Service Provider. Which I would do except that this is only happening on STO and mostly on Risa. My next step normally would be to file a ticket however I decided to post it here first just in case this was something that will be addresses during future maintenances. The game is not unplayable so I can still get things done on Risa. It just can take longer because of these inconveniences.
I pay for the fastest Internet speeds my provider has and I run the game on dedicated custom built Gaming computer that is not used for anything other than gaming. So I'm stumped as to what is causing this.
I thank you for reading and for any suggestions anyone can provide.
Post edited by baddmoonrizin on
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Comments
Was just coming to see if anyone else is getting this bad of lag. I cant even do my daily floater courses, I keep rubber banding back and fourth and the course check marks arnt counting from the horrible lag... It hasnt been this bad since like Delta Rising launched...
https://support.arcgames.com/app/answers/detail/a_id/4657/~/performing-a-traceroute-%28tracert%29
That said, having played STO/Neverwinter/CO directly alongside my other games for years now, I can confidently state that Cryptic games use a poorly implemented 'netcode' layer. This is the portion of the code that handles packets sent and received over the net, synchronization, error checking etc. Cryptic apparently uses old routines that were never well implemented in the first place, and have always had more lag, disconnects, and rubber banding than any other mainstream game I play (though they all have issues at times).
What this amounts to is that any amount of 'bad connection' between you and Cyptics servers are going to cause problems. Sometimes it will be just you and a few others, sometimes (when the problem is closer to Cryptics end of the net) it will affect many people. My usual tactic when it gets too bad is, run a traceroute, make sure it's not an ISP problem on my end (one time it was because squirrels had chewed the cable to my house, for instance, and was affecting everything). If it's not on my end, I just put Cryptic games away for a while and play MMOs that have bothered to put competent netcode routines in place.
Line speed has very little to do with how good your connection is. It's line quality. You could have a 1Tb connection and still have issues because there is interference somewhere on the line. STO recommends a 2Mb connection, but is probably only using <200Kb a sec, unless you are downloading.
Considering there is a huge storm, and recently been earthquakes, it's no surprise the connection is still a bit wonky.
The main office serving my own city of Vancouver in western Canada used to be the 3rd largest in North America by capacity (not a good thing - too many eggs in one basket) and is not only the most seismically safe building in the province but has also been anchored to bedrock and has just shy of 4 million watts of its own generating capacity. It's a pretty awesome place and is about a full city block long.
This is a huge relief as I just upgraded from 200 mbps to 400 mbps 400 being the fastest Spectrum, my ISP provides (and it cost me a pretty penny too I might add). which there were problems immediately after the upgrade due to a technician being in a hurry.
I live on an island in a lake chain just north of Tampa near the west coast of Florida. There aren't many cell towers out here so I also have a home phone through the internet. Mr. 'Hurry up and Go' screwed up and left the house phone disconnected among other things. Long story short, while I was in Hospital (Was in for a week) they came out and fixed evrything and now I can even use wifi calling on my cell phones, something I couldn't do before. Also I don't have problems on any other games. STO and Neverwinter (the only Cryptic games I play) seem to be the only ones. However, STO seems to be worse since I got the faster hookup. Why that is is baffling.
Now I don't know what to do. I was going to call and complain to my ISP that something still wasn't right but by what I'm seeing the problem isn't them. Sooooooo, suggestions on what to do now?
Seems to be 100% down atm I can't even connect to the launcher atm.
EDIT:if this last for longer I hope they'll extend the event.
I get the "cryptic launcher" trying to auto-update 6 times before timing out and I'm using the Steam version so I don't think I can bypass the launcher either.
EDIT:the launcher won't connect and bypassing it's not an option for me to at this point the game might as well not exist as far as my capability to play it is conserned.
EDIT2:I got in, so I was able to do my daily but still it's not good that it takes several attempts to get in.
Unfortunately "what to do next" is a problem, as there is generally little you can do to resolve these issues, if they are temporary. The traceroute/pathping is basically to give you an idea where the problem is happening: if it is clearly on the last 2-3 hops, you contact Cryptic and let them know the problem is on/close to their end. If it is on the first couple hops, you start checking your router and contact your ISP.
If it is a random internet connection somewhere between your end and Cryptic's end... there is little you can do. You can learn how VPNs (virtual private networks) work, and try using a VPN to connect to Cryptic from a different location than yours, hoping that the path You -> VPN -> Cryptic works better than your own path. (I'm not recommending this, just it's a thing I've seen some people do.)
Normally once I know I can't talk to Cryptic or my ISP about the problem, I just resign myself to some hours/days/possibly weeks of bad connection, and adjust my play schedule accordingly. (Typically to the many games who don't regularly experience these issues.)
This post has a little info on why/how traceroute shows the times it does, and who you would contact to address potential problems. Some of the useable info is in the comments at bottom so scroll down and check those.
https://community.spiceworks.com/networking/articles/2531-traceroute-request-timed-out-why-traceroute-is-broken
Faster speeds don't necessarily translate into a better gaming experience. It's more a case of being able to watch streaming 4K TV while downloading a huge file faster while gaming... bandwidth.
I've heard this numerous times, also from a few friends who've played STO for many years as well as other games.
In addition to the suggestions made by other posters, are you experiencing in-game issues only on certain maps or when doing certain things? This info can be important to Cryptic.
To protoneous:
The problem of the cutoffs occur mostly in STO during map changes regardless of where in the galaxy I am or which planet I am on. As for the rubber banding. That seems to be occurring mostly on Risa but I have experienced it just flying through space in both the Beta and Alpha quadrants. It was so bad this morning in fact it gave me a massive migrane (yup, I'm one of those girls plagued with these) and I had to quit playing for a while to get my head to stop hurting.
To pottsey5g:
I'm not sure if that address 93.191.173.69 is where my drop offs occurred on the Trace Route. I'll have to re-check my data and get back to you on that. I'll do this after my head quits throbbing, lol. And thank you for the info.
Once we get a handle on this I'll let Cryptic know via ticket & email and give them my data. Dunno if anything can be done about this but if it is their security causing it there might be something they can do. I could post (paste) the Trace Route results here for y'all to look at if you think it will help. Let me know and if that is best you'll have them in my next reply. For now I'm going to lay down for hopefully some migrane relief.
It's also fact that sometimes the server hamsters are working too hard and need to be swapped out for fresh ones.
I haven't had any disconnects during the first 14 days of this Risa event but I have had days where the lag and rubberbanding was anywhere from slight to pretty bad.
(trekkie crosses fingers).
What is an important cable doing lying unprotected in a farmer's field? Is this common practice where you live? Do you think the farmer was tying off his cherry tomatoes onto the cable?
As a percentage of the US population less than 0.02% lost their internet service. How many people in your town of 70,000 play STO? Most likely even a smaller percentage of total players.
So... this is why you can't start randomly blaming farmers, storms, aliens, etc. for people's connection issues to this game. More so since players are spread out all over the world.
The lack of properly designed infrastructure in your area is not Cryptic's fault, but yes sometimes accidents do happen in exactly the wrong place.
Use traceroute, take note of what map you're encountering difficulties on. Observe. Record. Report.
Then I figured out it was definitely my end. Once I reset modem/router things stabilized enough to do all my runs. Still had some minor rubberbanding, but not enough to worry about.
But boy that was some kind of weird till I tried the reset. Figured that out when my browser also wouldn't work right.
Having no relevance to our issue but I gotta say this: THIS IS SO DARN CUTE!!
Last night the rubber banding and disconnects were present but not so bad as to cause my migraines to act up so that is something. I got all my runs done on 5 characters with some rubber banding and about 4 disconnects over a 5 hour period.
However, this afternoon all of a sudden our internet just cut out completely and has only come back in spurts. In fact, its so bad they are sending out a tech for same day repairs and replacement if necessary so, despite my Trace Route and PathPing results all bets are off until this is fixed.
Because of this barring a horrible co-incidence, it might turn out to be my ISP's fault after all. I of course will keep y'all posted.
Get rubberbanding all the time in Dyson Battlezone, travelling through sector space, DS9 and ESD/SFA.
Complete fresh install of the game incase some corrupted files causing glitches not resolved.
I get less if I turn off as much as possible in options/hud.
Its honestly got worse in my opinion since those major backend server updates where in updates they likely meant reduce server capacity.
Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
I play on a less than year old custom built gaming machine 16 gb ram, 4 ghz black edition AMD cpu and a graphics card that cost more than my motherboard, cpu, ram, and power supply (its an EVGA modular) and both DVD and Blue Ray burners combined did so I know it isn't my computer especially given the fact I run much newer games on it that have way more demanding graphics and cpu requirements and they are all on max settings. So I let STO, SWTOR, and AION, the older mmo's I play (STO being my main game still) along with Nevewinter adjust their option settings automatically which usually max out as well.
Actually I'm beginning to think it is a combination of both my ISP's and Cryptic's security that is causing the problem. I'll know more once the technician arrives later this afternoon.
I'll keep y'all posted.
l don't know.
l really don't know what l'm about to say, except l have a feeling about it.
That l must repeat the words that come without my knowledge.'
Yup, lost my entire last post. That sucks. I'll wait til the tech gets here before even posting anything else.