Fleet system and vendors are way out of date and were setup for something dev's at the time may have intended to do but never got to it or what not. Sort of need a revamp on what those stores offer and how fleets can do activities that bring fleets together and not just a hive of resource collectors. Plus my KDF fleet I've seen over the past year wanting to do stuff together but there really isn't anything fleet oriented to do just that its just more about trying to get your dilithium or what not before you have to log out. Also if these stores were to sell things that help people have their fun and not have to yell at them because they aren't doing something right like for instance the infected ground of the three consoles there are many who do not understand this concept but at the same time I understand they also are here to have fun so if you know I had something that let me carry them like 6 arms that could come out and do 3 consoles for me yeah that would be great.
The other thing is the social interactions have never been changed at all every since I started playing which was a year after launch. Which brings me to the problem that it sort of hinders players working together to be able to communicate on battlezone maps. There are zone and local chats but those really don't do that job because you have players from every map just making people more confused. That is one of the reasons certain great maps to play never see any players doing the activities because there needs to be the presence of communication and how to direct players that have no idea what they are supposed to do in those maps. A semi fix would be having the ability to have the equivalent of gw2's commander tags for battlezone maps.
Overall I'd like to see a major update on that road map one day of taking all of this and being more of a mmorpg bringing players together rather that separating them off into different corners of the game. As well as one day just make the faction thing a thing of the past so when you go to defera there are no longer being a need to look for FED or KDF hards
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Unfortunately that would require a rebuild of the entire game from the ground up. STO was originally built on the old "Red vs Blue" faction system that was common in many MMOs. They've managed to mitigate it, such as being teamed up with opposing faction players in STFs. But they really can't just rip out that RvB system as it is at the core of the game.
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Taking it one step further, there are custom chat channels that can be joined. They are about as universal as you can get. Hell... they even reach across Cryptic games as I've been able to talk to someone playing Neverwinter while playing STO because they were in my fleet's custom chat channel that we have set up for when we have members KDF side.
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