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Why I have not received my monthly $5 zen ?

Has that been scrapped?

Best Answer

  • rattler2rattler2 Member Posts: 57,971 Community Moderator
    Answer ✓
    *sprays crash with a firehose*
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    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
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Answers

  • echattyechatty Member Posts: 5,913 Arc User
    No. You usually get it every month around the day that you got your Lifer.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • taylor44331taylor44331 Member Posts: 8 Arc User
    I got it this month.
  • echattyechatty Member Posts: 5,913 Arc User
    I usually get mine around the middle of the month, around the fourteenth, I think.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • leemwatsonleemwatson Member Posts: 5,331 Arc User
    halfmoon10 wrote: »
    Has that been scrapped?

    No it's not been scrapped. There would have been massive outrage if it was, plus Cryptic would've have made a press release. Be patient. It can arrive late sometimes.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • nikephorusnikephorus Member Posts: 2,744 Arc User
    You should get it around the same time every month. Unless you play on console... then your sol.
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  • corelogikcorelogik Member Posts: 1,039 Arc User
    edited January 2018
    I filed a support ticket yesterday and got my Zen within 3 hours.

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    Post edited by baddmoonrizin on
    "Go play with your DPS in the corner, I don't care how big it is." ~ Me
    "There... are... four... lights!" ~Jean Luc Picard
  • diabolicaltroopdiabolicaltroop Member Posts: 74 Arc User
    As a lifetime subscriber we normally receive a 500 zen monthly disbursment, why was there no disbursment for this month? I normally receive mine around the 20th of each month I still not have received mine I use these disbursments to ugrade fleet properties.
    KDF Ancient House of Seplch
    Dahar Master "Epitai" Kelrok son of Pok Seplch House Leader Tactical
    General Babd Grace O'Malley House Seplch Science Officer
    Fleet Admiral Quintus Savat House Seplch Tactical Officer
  • soullessraptorsoullessraptor Member Posts: 353 Arc User
    Perhaps it's been delayed due to the holiday and work on S&C/ViL?
  • echattyechatty Member Posts: 5,913 Arc User
    Try sending in a ticket about it. Someone else started a thread about this as well.

    They do sometimes get delayed, but by five days, wouldn't hurt to send in a ticket.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • postagepaidpostagepaid Member Posts: 2,899 Arc User
    Stipend should be done automatically once the account is flagged as being an LTS, doesnt (or shouldnt) need any human intervention so using events or episode releases as an excuse cant hold any water at all.

    I tend to let mine build up but it does appear to be late arriving as well.
  • ilithynilithyn Member Posts: 903 Arc User
    There was someone else yesterday that had the same issue and there's a thread on reddit about it as well (that was some days ago and I'm too lazy to go dig it out). All got their Zen by making a ticket. Apparently something's borked in their system causing delays, but as mine now is nearly a week late I'm making a ticket too after maintenance if it's still not there.
    It seems to be a pretty widespread issue, bit just among LTS but normal subscription too. So I'd recommend all checking if they've got what they should have
    Logic is the beginning of wisdom, not the end of it.
  • baddmoonrizinbaddmoonrizin Member Posts: 10,244 Community Moderator
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  • tousseautousseau Member Posts: 1,484 Arc User
    coldnapalm wrote: »
    You get the stipend around the day of the month you became a lifer...give 10 days or so. They are late sometimes.

    Yeah. Then do what I do. Go around to Cryptic HQ in a Mankini and threaten to tabletop dance to Justin Bieber.

    Umm... uhh...
  • wideningxgyrewideningxgyre Member Posts: 710 Arc User
    You know, there have been a couple other months where I've thought that I didn't receive my lifetime sub monthly stipend, but assumed it's an automated function, so figured it was my imagination.

    This is the first month where I've thought it and had it confirmed by a lot of other players that it is, in fact, late.

    Make me wonder whether those other times were really my imagination or whether I've been hosed.
  • tagentagen Member Posts: 535 Arc User
    You know, there have been a couple other months where I've thought that I didn't receive my lifetime sub monthly stipend, but assumed it's an automated function, so figured it was my imagination.

    This is the first month where I've thought it and had it confirmed by a lot of other players that it is, in fact, late.

    Make me wonder whether those other times were really my imagination or whether I've been hosed.

    I suspect this has happened to me as well. Unfortunately, there does not seem to be any kind of account history we can check to make sure we are getting the zen properly.

    For this month, if we are missing it, do we NEED to put in a ticket in order to get it, or was there any mention of the fix applying across the board?
  • diabolicaltroopdiabolicaltroop Member Posts: 74 Arc User
    I usually receive mine the 20th of each month and as of this date I have not received the 500 zen.
    KDF Ancient House of Seplch
    Dahar Master "Epitai" Kelrok son of Pok Seplch House Leader Tactical
    General Babd Grace O'Malley House Seplch Science Officer
    Fleet Admiral Quintus Savat House Seplch Tactical Officer
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    My advice is if you have not received your 500 zen is to send a ticket. Sure Cryptic/PWE have confirmed on Reddit that they are aware of the situation

    but how long do they need to fix the issue ?.

    Will backdating it and applying it for Feb cause Feb's zen to not credit ?



    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • origcaptainquackorigcaptainquack Member Posts: 614 Arc User
    for 1st time in years i missing my montly zen of 500 suppose to be on the 27th i did not recieve mine for january. i commented on a bug thread in the bug section, but devs dont reply, does anyone know how we can get this fixed?
  • postagepaidpostagepaid Member Posts: 2,899 Arc User
    Mine usually slinks in around the middle of the month but turned up a week late. Chances are that means my stipend will now hit around the tail end of the month instead.

    My guess is they were moving the database of LTS accounts over to a new machine and dropped the stack of punch cards near an air vent.
  • tagentagen Member Posts: 535 Arc User
    for 1st time in years i missing my montly zen of 500 suppose to be on the 27th i did not recieve mine for january. i commented on a bug thread in the bug section, but devs dont reply, does anyone know how we can get this fixed?
    Hopefully they are fixing the system for everyone, but to be safe you should put in a ticket and mention you did not get your monthly zen. Mine was answered and the 500 delivered within a couple of hours (not saying yours will be that fast, depending on time it goes in, just that they are reading and responding fairly quickly to this).
  • baddmoonrizinbaddmoonrizin Member Posts: 10,244 Community Moderator
    There's a fix on the way for this.
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