I'm gonna call bull on that customer server. I got my lobi earrings before and when they didn't work on my Caitian captain, even though the description said (And still says) it works on ALL female captains, I got a full refund of lobi. It is absolutely the fault of the devs and you should demand that they compensate.
I'm gonna call bull on that customer server. I got my lobi earrings before and when they didn't work on my Caitian captain, even though the description said (And still says) it works on ALL female captains, I got a full refund of lobi. It is absolutely the fault of the devs and you should demand that they compensate.
I don't see them budging on the decision they made. I generally find when dealing with customer services having a calm, polite informed discussion of the situation usually gets you better results than being hostile and demanding towards the CSR. However i guess this time that approach failed.
i'm just going to cut my losses and rather than go back and do battle i'll let my wallet/refined dilithium and future purchases do my talking. Which i feel will be far more than effective than getting frustrated and angry at a faceless CSR who may or maynot be empowered by the company he works for to resolve the situation hence the response i got.
Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
O.o How?!? Either you guys have some pretty lax attitude to customer support or I have had the worst luck with people helping me. And I say people because it wasn't just one issue with one problem where I had problems. My last issue was one of my fleet ship having unfixable injuries and seriously, the lack of help there was staggering...with the final answer I got being told to just re-get the ship...which costs a fleet module and fleet resources mind you...that they were not going to provide. Now the issue did get resolved thanks to a fellow forumite suggestion...but...yeah.... If you consider this good customer service, I don't even want to know what you consider a bad one.
Well, with regards my issue, I've been able to deduce that it's tied to an extremely simply variable: Is 'an item' a (to use my term) a Type1 item, like something which is loot-dropped, purchasable via replicator/vendor etc, or a Type2 item, something which is delivered 'in a box'. That is the variable upon which the foundation of the issue rests.
If an item is Type1, then my character can use, move, buy, receive, send to others, delete/recycle etc with no issue.
It an item is Type2, then attempts to do any of the above, will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try to accept a mission from Quinn (the SoB keeps on about some situation with the USS Madison...) it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and sell or buy an item from the exchange, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and select a PVE queue, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and delete items from the overflow bag, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
The items in the overflow bag, are all Mark Rewards (aka 'boxes' aka Type2 items) so trying to delete them, triggers that looped response.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Possibly. I know that I can't use account bank storage to transfer them to another character for disposal, because according to the sales description, character-bound items can't be placed in shared account space.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Hypothetically, yes. But with about 800 marks in the overflow bag, even the maximum amount of personal storages (bank and inventory) won't allow me to get the amount of Marks in the overflow bag down, to a level where it stops triggering that 'that action cannot be completed with more than 200 items in the overflow bag' response, and actually delete the contents of the overflow bag.
I've had suggestions for /commands to enter into the chat window, and those had no effect.
Customer Service (and Kael) have raised the issue with the dev team, and have been told that there's nothing they can do. I suspect, because the underlying issue is, relating to how the offending items are coded into the game, and essentially such a fundamental thing, it can't be changed, to resolve the issue I have.
So I have a Level 60 character (who I deleted a lot of game-rewarded and Lobi-acquired gear, thinking they couldn't enter queues/missions to use) who can only enter 'location maps' such as Ker'rat ( or Deep Space Encounters) Earth Space Dock/DS-9/Fleet Maps, Nimbus III and Kobalistan. But no more official missions. But they can still be used to run around, tackle NPCs and acquire loot, which can be recycled, or sent to other alts for recycling, and exchange items purchasd, and then sent back across. I was able to get the character into the Winter Wonderland, purchase goods from the vendor, but not take part in the race or ice-fishing... But I'm quite happy being able to do the things which the character can do, rather than when I first thought that I couldn't use them to do anything at all... Rather than thinking of the character as retired, I think of them not repeating missions, as them not re-running everything on the holodeck, like some Barcley-esque holoaddict I think of it as a crew 'going around, getting in adventures', in the same kind of open-world environment, as I do with GTA V
Support were unable to offer any kind of compensation for this glitch (which occured following a server crash while the character was exiting a Red Alert back to sector space, and upon reconnecting and logging back in, had rewarded the ludicrous amount of Marks) The devs aren't able to do anything about it (and I can see why, because this is a one in a million situation, which simply locks itself into a loop, which can't be externally resolved)
But they were as helpful as they could be under the circumstances, for which I'm very grateful. I could get all stroppy about it, because they can't fix the situation, but that wouldn't actually achieve anything, and of course, with other characters who can engage content, it's hardly a situation worth getting too angsty about
So yes, I absolutely do have standards which I hold Customer Services to, but I also know that sometimes there are limits even to what can be achieved by them, and that I have to accept that accordingly
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
@Silverlobes#2676 ... They could have just rolled back your character. That happens all the time. When my earrings didn't work, they still offered to do it (I said no, of course).
Either your story is super fake, or you purposefully didn't let them fix the problem.
Well, that, or...they weren't trying to fix your problem at all.
@Silverlobes#2676 ... They could have just rolled back your character. That happens all the time. When my earrings didn't work, they still offered to do it (I said no, of course).
Either your story is super fake, or you purposefully didn't let them fix the problem.
Well, that, or...they weren't trying to fix your problem at all.
Chances are its poor support not a fake post. Two people can have the same problem and both get a completely different response from support.
Sometimes support is shockingly bad. I should own the Excelsior class ship in the Zstore being the first ship I brought. But when I went to use it on my alt, I found it had vanished from my account. Despite the fact I have the ship on my main and have multiply copies of the Transwarp computer which is impossible unless you own the ship. Support refuse to acknowledge I ever owned it and so I cannot use it on my alts.
So it doesn’t surprise me if support refund one person’s lobi and refuse another person’s.
O.o How?!? Either you guys have some pretty lax attitude to customer support or I have had the worst luck with people helping me. And I say people because it wasn't just one issue with one problem where I had problems. My last issue was one of my fleet ship having unfixable injuries and seriously, the lack of help there was staggering...with the final answer I got being told to just re-get the ship...which costs a fleet module and fleet resources mind you...that they were not going to provide. Now the issue did get resolved thanks to a fellow forumite suggestion...but...yeah.... If you consider this good customer service, I don't even want to know what you consider a bad one.
Well, with regards my issue, I've been able to deduce that it's tied to an extremely simply variable: Is 'an item' a (to use my term) a Type1 item, like something which is loot-dropped, purchasable via replicator/vendor etc, or a Type2 item, something which is delivered 'in a box'. That is the variable upon which the foundation of the issue rests.
If an item is Type1, then my character can use, move, buy, receive, send to others, delete/recycle etc with no issue.
It an item is Type2, then attempts to do any of the above, will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try to accept a mission from Quinn (the SoB keeps on about some situation with the USS Madison...) it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and sell or buy an item from the exchange, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and select a PVE queue, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and delete items from the overflow bag, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
The items in the overflow bag, are all Mark Rewards (aka 'boxes' aka Type2 items) so trying to delete them, triggers that looped response.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Possibly. I know that I can't use account bank storage to transfer them to another character for disposal, because according to the sales description, character-bound items can't be placed in shared account space.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Hypothetically, yes. But with about 800 marks in the overflow bag, even the maximum amount of personal storages (bank and inventory) won't allow me to get the amount of Marks in the overflow bag down, to a level where it stops triggering that 'that action cannot be completed with more than 200 items in the overflow bag' response, and actually delete the contents of the overflow bag.
I've had suggestions for /commands to enter into the chat window, and those had no effect.
Customer Service (and Kael) have raised the issue with the dev team, and have been told that there's nothing they can do. I suspect, because the underlying issue is, relating to how the offending items are coded into the game, and essentially such a fundamental thing, it can't be changed, to resolve the issue I have.
So I have a Level 60 character (who I deleted a lot of game-rewarded and Lobi-acquired gear, thinking they couldn't enter queues/missions to use) who can only enter 'location maps' such as Ker'rat ( or Deep Space Encounters) Earth Space Dock/DS-9/Fleet Maps, Nimbus III and Kobalistan. But no more official missions. But they can still be used to run around, tackle NPCs and acquire loot, which can be recycled, or sent to other alts for recycling, and exchange items purchasd, and then sent back across. I was able to get the character into the Winter Wonderland, purchase goods from the vendor, but not take part in the race or ice-fishing... But I'm quite happy being able to do the things which the character can do, rather than when I first thought that I couldn't use them to do anything at all... Rather than thinking of the character as retired, I think of them not repeating missions, as them not re-running everything on the holodeck, like some Barcley-esque holoaddict I think of it as a crew 'going around, getting in adventures', in the same kind of open-world environment, as I do with GTA V
Support were unable to offer any kind of compensation for this glitch (which occured following a server crash while the character was exiting a Red Alert back to sector space, and upon reconnecting and logging back in, had rewarded the ludicrous amount of Marks) The devs aren't able to do anything about it (and I can see why, because this is a one in a million situation, which simply locks itself into a loop, which can't be externally resolved)
But they were as helpful as they could be under the circumstances, for which I'm very grateful. I could get all stroppy about it, because they can't fix the situation, but that wouldn't actually achieve anything, and of course, with other characters who can engage content, it's hardly a situation worth getting too angsty about
So yes, I absolutely do have standards which I hold Customer Services to, but I also know that sometimes there are limits even to what can be achieved by them, and that I have to accept that accordingly
Really?
I can see why, too. Because they don't care to fix up their own epic fail. The whole overflow bag punishments were sloppily tacked-on with unreasonable restrictions to cover up obvious loopholes in the system with little concern for the end result.
If the purpose is to reduce players' overflow size, blocking actions which would allow the player to pull the items out is obviously entirely counterproductive. Destroying, consuming, discarding and selling items, opening boxes (esp. if they contain something like marks not more items), etc should always be allowed. If necessary, excess items in the bag should automatically be moved to any available inventory/bank space. Most importantly, it should always be possible to delete items in the bag if there is nowhere to put them. In fact most games I know with a similar "emergency" item storage facility, will start deleting items automatically if they're left in there for too long.
For all there should be no logical reason mark boxes to be in the overflow in the first place, since they are supposed to auto-open to keep people from hoarding them until bonus weekends. Failure upon failure upon failure.
That an overwhelming amount of items you shouldn't be able to store at all are there and are not only allowed but forced to stay there indefinitely by a system intended to reduce overflow usage is funny. That you can't remove the offending items yourself is sad. That customer service can't remove the items is ridiculous.
But yeah, it's not exactly customer service's fault if Cryptic doesn't provide them with basic game maintenance tools. It's Cryptic's. Because those items should definitely be removable.
And wanna bet if glitches like that were to give people ludicrous loads of free marks that they could actually use (and turn into ludicrous loads of dil)...then the devs would suddenly be able to do something about it after all.
@Silverlobes#2676 ... They could have just rolled back your character. That happens all the time. When my earrings didn't work, they still offered to do it (I said no, of course).
Either your story is super fake, or you purposefully didn't let them fix the problem.
Well, that, or...they weren't trying to fix your problem at all.
Chances are its poor support not a fake post. Two people can have the same problem and both get a completely different response from support.
Sometimes support is shockingly bad. I should own the Excelsior class ship in the Zstore being the first ship I brought. But when I went to use it on my alt, I found it had vanished from my account. Despite the fact I have the ship on my main and have multiply copies of the Transwarp computer which is impossible unless you own the ship. Support refuse to acknowledge I ever owned it and so I cannot use it on my alts.
So it doesn’t surprise me if support refund one person’s lobi and refuse another person’s.
That was my point. Support really isn't all that great if they don't even understand something as basic as cause and effect. That's why it's always important to shout about it on the forums and on Reddit. I've seen plenty of problems that "couldn't be fixed" by support just magically disappear when someone who actually plays the game is alerted to it.
We should offer no praise to people who do not try to do their one job.
@Silverlobes#2676 ... They could have just rolled back your character. That happens all the time. When my earrings didn't work, they still offered to do it (I said no, of course).
Well, they didn't...
Either your story is super fake, or you purposefully didn't let them fix the problem.
Well, that, or...they weren't trying to fix your problem at all.
I don't appreciate your tone or insinuation.
For the record (Identifying information redacted)
Post edited by baddmoonrizin on
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
O.o How?!? Either you guys have some pretty lax attitude to customer support or I have had the worst luck with people helping me. And I say people because it wasn't just one issue with one problem where I had problems. My last issue was one of my fleet ship having unfixable injuries and seriously, the lack of help there was staggering...with the final answer I got being told to just re-get the ship...which costs a fleet module and fleet resources mind you...that they were not going to provide. Now the issue did get resolved thanks to a fellow forumite suggestion...but...yeah.... If you consider this good customer service, I don't even want to know what you consider a bad one.
Well, with regards my issue, I've been able to deduce that it's tied to an extremely simply variable: Is 'an item' a (to use my term) a Type1 item, like something which is loot-dropped, purchasable via replicator/vendor etc, or a Type2 item, something which is delivered 'in a box'. That is the variable upon which the foundation of the issue rests.
If an item is Type1, then my character can use, move, buy, receive, send to others, delete/recycle etc with no issue.
It an item is Type2, then attempts to do any of the above, will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try to accept a mission from Quinn (the SoB keeps on about some situation with the USS Madison...) it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and sell or buy an item from the exchange, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and select a PVE queue, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and delete items from the overflow bag, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
The items in the overflow bag, are all Mark Rewards (aka 'boxes' aka Type2 items) so trying to delete them, triggers that looped response.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Possibly. I know that I can't use account bank storage to transfer them to another character for disposal, because according to the sales description, character-bound items can't be placed in shared account space.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Hypothetically, yes. But with about 800 marks in the overflow bag, even the maximum amount of personal storages (bank and inventory) won't allow me to get the amount of Marks in the overflow bag down, to a level where it stops triggering that 'that action cannot be completed with more than 200 items in the overflow bag' response, and actually delete the contents of the overflow bag.
I've had suggestions for /commands to enter into the chat window, and those had no effect.
Customer Service (and Kael) have raised the issue with the dev team, and have been told that there's nothing they can do. I suspect, because the underlying issue is, relating to how the offending items are coded into the game, and essentially such a fundamental thing, it can't be changed, to resolve the issue I have.
So I have a Level 60 character (who I deleted a lot of game-rewarded and Lobi-acquired gear, thinking they couldn't enter queues/missions to use) who can only enter 'location maps' such as Ker'rat ( or Deep Space Encounters) Earth Space Dock/DS-9/Fleet Maps, Nimbus III and Kobalistan. But no more official missions. But they can still be used to run around, tackle NPCs and acquire loot, which can be recycled, or sent to other alts for recycling, and exchange items purchasd, and then sent back across. I was able to get the character into the Winter Wonderland, purchase goods from the vendor, but not take part in the race or ice-fishing... But I'm quite happy being able to do the things which the character can do, rather than when I first thought that I couldn't use them to do anything at all... Rather than thinking of the character as retired, I think of them not repeating missions, as them not re-running everything on the holodeck, like some Barcley-esque holoaddict I think of it as a crew 'going around, getting in adventures', in the same kind of open-world environment, as I do with GTA V
Support were unable to offer any kind of compensation for this glitch (which occured following a server crash while the character was exiting a Red Alert back to sector space, and upon reconnecting and logging back in, had rewarded the ludicrous amount of Marks) The devs aren't able to do anything about it (and I can see why, because this is a one in a million situation, which simply locks itself into a loop, which can't be externally resolved)
But they were as helpful as they could be under the circumstances, for which I'm very grateful. I could get all stroppy about it, because they can't fix the situation, but that wouldn't actually achieve anything, and of course, with other characters who can engage content, it's hardly a situation worth getting too angsty about
So yes, I absolutely do have standards which I hold Customer Services to, but I also know that sometimes there are limits even to what can be achieved by them, and that I have to accept that accordingly
Really?
I can see why, too. Because they don't care to fix up their own epic fail. The whole overflow bag punishments were sloppily tacked-on with unreasonable restrictions to cover up obvious loopholes in the system with little concern for the end result.
If the purpose is to reduce players' overflow size, blocking actions which would allow the player to pull the items out is obviously entirely counterproductive. Destroying, consuming, discarding and selling items, opening boxes (esp. if they contain something like marks not more items), etc should always be allowed. If necessary, excess items in the bag should automatically be moved to any available inventory/bank space. Most importantly, it should always be possible to delete items in the bag if there is nowhere to put them. In fact most games I know with a similar "emergency" item storage facility, will start deleting items automatically if they're left in there for too long.
For all there should be no logical reason mark boxes to be in the overflow in the first place, since they are supposed to auto-open to keep people from hoarding them until bonus weekends. Failure upon failure upon failure.
That an overwhelming amount of items you shouldn't be able to store at all are there and are not only allowed but forced to stay there indefinitely by a system intended to reduce overflow usage is funny. That you can't remove the offending items yourself is sad. That customer service can't remove the items is ridiculous.
But yeah, it's not exactly customer service's fault if Cryptic doesn't provide them with basic game maintenance tools. It's Cryptic's. Because those items should definitely be removable.
And wanna bet if glitches like that were to give people ludicrous loads of free marks that they could actually use (and turn into ludicrous loads of dil)...then the devs would suddenly be able to do something about it after all.
Yup...
There was nothing in the overflow bag prior to the Red Alert. The 'server not responding' notification came up as the warp-out animation played, and the game crashed back to the log in screen. So logged in, selected the character (there was one of those 'you failed to load properly' warnings) hit 'Play', headed to the Starbase 39 to put the reward materials on the exchange, and, can you guess what the system notification to that attempt was?
My personal theory, is that some random glitch caused by the server crash, caused all the rewards, from all those RAs ending at that exact moment, for some reason, getting awarded to that character (probably the first/last to hit the server, so a typically machine-think action) so the system automatically throwing them into the overflow bag, thus tripping the overflow bag punishment you mentioned...
Oh well, I can run the character around some maps, and still 'do something', so I'm no longer as bothered by the issue as I was, if they can eventually fix it, awesome, if they can't, such is life... I can certainly understand (if my own analysis of the situation and speculation is accurate) that it might never be correctable, and I can live with that
*Extra:
If I could purchase enough bank/inventory space, the marks could be taken from the bag (When I thought the character was essentially a locked loss, I deleted all the gear and sets in the bank and inventory, and donated the EC to my fleet. When I experimentally hit 'take all', it filled the inventory. I was able to fill the bank space with some of those marks, but the inventory is still half-full of them) but the storage can only be expanded so many times (I think up to twelve times, on F2P accounts) and a dozen expansions, wouldn't give enough slots to accomodate enough marks to bring the overflow bag contents down to the point where it is no longer triggering that system lock.
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
and you can't open or delete the mark boxes that were pulled from the overflow bag to your inventory...why? you wouldn't NEED to buy inventory expansions if you just get rid of them as they enter your inventory, then just keep pulling more out of overflow into the vacated slots until it's either below the lockout amount or empty - or can't they be deleted?
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch." "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
Passion and Serenity are one.
I gain power by understanding both.
In the chaos of their battle, I bring order.
I am a shadow, darkness born from light.
The Force is united within me.
and you can't open or delete the mark boxes that were pulled from the overflow bag to your inventory...why? you wouldn't NEED to buy inventory expansions if you just get rid of them as they enter your inventory, then just keep pulling more out of overflow into the vacated slots until it's either below the lockout amount or empty - or can't they be deleted?
Because they (meaning 'ItemsWhichComeInABox') can't be deleted out of the inventory, or deleted out of the bank, or deleted out of the Overflow bag.
They can be moved from the overflow, to the inventory, and to the bank, but that is the limit of their 'mobility'. They also, can't then be moved from the bank, back to the inventory (Character's cat was moved from inventory to bank, incase an inventory wipe deleted the cat. Character's cat can not be moved back from bank to inventory, for the exact same reason: It's an item which came in a box) Same goes for Endeavor Rewards (because they're boxed items) That's when I realized that the glitch was relating to what, for ease of discussion, I'm calling Type2 Items: ItemsWhichComeInABox. Type1 Items (items which can be collected in-game as loot, or purchased from Vendors (but not from the exchange) don't trigger the system response.
Trying to delete/open/use any Type2 Item, gets the same system response, about not being able to complete the action doe to more than 200 items in the overflow bag. Type1 items, all function as per normal, except that they can't be loaded to the exchange, or purchased from the exchange (because more than 200 items in the overflow bag) but if I buy said item (let's say a deflector array) on an alt, and mail it to said character, said character can retrieve the item from in-game mail, and used or recycled as per normal.
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
well...i might try temporarily leaving whatever fleet the character in question may currently be in, creating a new one with 4 randos who won't mind leaving afterward, buying up all available bank upgrades for that (assuming it will let you purchase them, which it might not considering all the OTHER things that glitch locks out) and sticking all the mark boxes in there - if they can transfer into your personal bank without issue (and your post seems to suggest you can do that, but not move them back from the bank into the inventory), they SHOULD be able to go into a fleet bank; and fleet banks offer a LOT of slots
now, a player shouldn't have to jump through those kinds of hoops to attempt to fix a broken character, but as it seems like CS was less than helpful with it...it's something to consider trying, at least
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch." "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
Passion and Serenity are one.
I gain power by understanding both.
In the chaos of their battle, I bring order.
I am a shadow, darkness born from light.
The Force is united within me.
well...i might try temporarily leaving whatever fleet the character in question may currently be in, creating a new one with 4 randos who won't mind leaving afterward, buying up all available bank upgrades for that (assuming it will let you purchase them, which it might not considering all the OTHER things that glitch locks out) and sticking all the mark boxes in there - if they can transfer into your personal bank without issue (and your post seems to suggest you can do that, but not move them back from the bank into the inventory), they SHOULD be able to go into a fleet bank; and fleet banks offer a LOT of slots
now, a player shouldn't have to jump through those kinds of hoops to attempt to fix a broken character, but as it seems like CS was less than helpful with it...it's something to consider trying, at least
That's an interesting suggestion, thank you As you say, it's a lot of hoops to jump through just to free up the character (who I can at least do some stuff with) but my biggest reservation (beyond the in and out of Fleet shenanigans, is that marks are all 'bound to character' items, and bound items can't be put into shared bank space, which I'm guessing, also applies to fleet bank space... But thanks for the suggestion, it's much appreciated
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch." "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
Passion and Serenity are one.
I gain power by understanding both.
In the chaos of their battle, I bring order.
I am a shadow, darkness born from light.
The Force is united within me.
oh, damn, that's right...a bound item wouldn't be able to be transferred to a fleet bank
so much for that idea
And they are all bound items I think this situation, is essentially a one in a million (if not billion) situation where every aspect of it just feeds back into its own silly feedback loop of 'unable to complete that action due to more than 200 items in the overflow bag', but I suspect, is on such a simple premise, as to the type of item in question... It was a good idea though, thank you again
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
The theoretical maximum number of inventory + bank slots a toon can have is 540 (assuming subscriber bonus at max level and bought all the C-Store upgrades), therefore if there are at least 740 mark boxes it's literally impossible to pull enough of them out of the overflow to bring the overflow below 200 by any in-game means as long as the system prevents from actually destroying the boxes.
The theoretical maximum number of inventory + bank slots a toon can have is 540 (assuming subscriber bonus at max level and bought all the C-Store upgrades), therefore if there are at least 740 mark boxes it's literally impossible to pull enough of them out of the overflow to bring the overflow below 200 by any in-game means as long as the system prevents from actually destroying the boxes.
Only Cryptic can resolve this problem.
Precisely... And they've said (well, Support have said) that they 'don't have a resolution for the issue at this time', which I'd guess, is for the conclusion I've reached above, about the fundamental nature of the coding involved, and the Moebius Strip-like loop which it creates... Such is life, I have other characters
"I fight for the Users!" - Tron
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
Comments
I don't see them budging on the decision they made. I generally find when dealing with customer services having a calm, polite informed discussion of the situation usually gets you better results than being hostile and demanding towards the CSR. However i guess this time that approach failed.
i'm just going to cut my losses and rather than go back and do battle i'll let my wallet/refined dilithium and future purchases do my talking. Which i feel will be far more than effective than getting frustrated and angry at a faceless CSR who may or maynot be empowered by the company he works for to resolve the situation hence the response i got.
Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
#UnrestrictedTailor
If an item is Type1, then my character can use, move, buy, receive, send to others, delete/recycle etc with no issue.
It an item is Type2, then attempts to do any of the above, will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try to accept a mission from Quinn (the SoB keeps on about some situation with the USS Madison...) it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and sell or buy an item from the exchange, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and select a PVE queue, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
If I try and delete items from the overflow bag, it will trigger a response from the system, essentially stating 'that action cannot be completed with more than 200 items in the overflow bag'.
The items in the overflow bag, are all Mark Rewards (aka 'boxes' aka Type2 items) so trying to delete them, triggers that looped response.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Possibly. I know that I can't use account bank storage to transfer them to another character for disposal, because according to the sales description, character-bound items can't be placed in shared account space.
Could I purchase the maximum amount of personal bank spaces and inventory spaces? Hypothetically, yes. But with about 800 marks in the overflow bag, even the maximum amount of personal storages (bank and inventory) won't allow me to get the amount of Marks in the overflow bag down, to a level where it stops triggering that 'that action cannot be completed with more than 200 items in the overflow bag' response, and actually delete the contents of the overflow bag.
I've had suggestions for /commands to enter into the chat window, and those had no effect.
Customer Service (and Kael) have raised the issue with the dev team, and have been told that there's nothing they can do. I suspect, because the underlying issue is, relating to how the offending items are coded into the game, and essentially such a fundamental thing, it can't be changed, to resolve the issue I have.
So I have a Level 60 character (who I deleted a lot of game-rewarded and Lobi-acquired gear, thinking they couldn't enter queues/missions to use) who can only enter 'location maps' such as Ker'rat ( or Deep Space Encounters) Earth Space Dock/DS-9/Fleet Maps, Nimbus III and Kobalistan. But no more official missions. But they can still be used to run around, tackle NPCs and acquire loot, which can be recycled, or sent to other alts for recycling, and exchange items purchasd, and then sent back across. I was able to get the character into the Winter Wonderland, purchase goods from the vendor, but not take part in the race or ice-fishing... But I'm quite happy being able to do the things which the character can do, rather than when I first thought that I couldn't use them to do anything at all... Rather than thinking of the character as retired, I think of them not repeating missions, as them not re-running everything on the holodeck, like some Barcley-esque holoaddict
Support were unable to offer any kind of compensation for this glitch (which occured following a server crash while the character was exiting a Red Alert back to sector space, and upon reconnecting and logging back in, had rewarded the ludicrous amount of Marks) The devs aren't able to do anything about it (and I can see why, because this is a one in a million situation, which simply locks itself into a loop, which can't be externally resolved)
But they were as helpful as they could be under the circumstances, for which I'm very grateful. I could get all stroppy about it, because they can't fix the situation, but that wouldn't actually achieve anything, and of course, with other characters who can engage content, it's hardly a situation worth getting too angsty about
So yes, I absolutely do have standards which I hold Customer Services to, but I also know that sometimes there are limits even to what can be achieved by them, and that I have to accept that accordingly
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
Either your story is super fake, or you purposefully didn't let them fix the problem.
Well, that, or...they weren't trying to fix your problem at all.
Sometimes support is shockingly bad. I should own the Excelsior class ship in the Zstore being the first ship I brought. But when I went to use it on my alt, I found it had vanished from my account. Despite the fact I have the ship on my main and have multiply copies of the Transwarp computer which is impossible unless you own the ship. Support refuse to acknowledge I ever owned it and so I cannot use it on my alts.
So it doesn’t surprise me if support refund one person’s lobi and refuse another person’s.
I can see why, too. Because they don't care to fix up their own epic fail. The whole overflow bag punishments were sloppily tacked-on with unreasonable restrictions to cover up obvious loopholes in the system with little concern for the end result.
If the purpose is to reduce players' overflow size, blocking actions which would allow the player to pull the items out is obviously entirely counterproductive. Destroying, consuming, discarding and selling items, opening boxes (esp. if they contain something like marks not more items), etc should always be allowed. If necessary, excess items in the bag should automatically be moved to any available inventory/bank space. Most importantly, it should always be possible to delete items in the bag if there is nowhere to put them. In fact most games I know with a similar "emergency" item storage facility, will start deleting items automatically if they're left in there for too long.
For all there should be no logical reason mark boxes to be in the overflow in the first place, since they are supposed to auto-open to keep people from hoarding them until bonus weekends. Failure upon failure upon failure.
That an overwhelming amount of items you shouldn't be able to store at all are there and are not only allowed but forced to stay there indefinitely by a system intended to reduce overflow usage is funny. That you can't remove the offending items yourself is sad. That customer service can't remove the items is ridiculous.
But yeah, it's not exactly customer service's fault if Cryptic doesn't provide them with basic game maintenance tools. It's Cryptic's. Because those items should definitely be removable.
And wanna bet if glitches like that were to give people ludicrous loads of free marks that they could actually use (and turn into ludicrous loads of dil)...then the devs would suddenly be able to do something about it after all.
That was my point. Support really isn't all that great if they don't even understand something as basic as cause and effect. That's why it's always important to shout about it on the forums and on Reddit. I've seen plenty of problems that "couldn't be fixed" by support just magically disappear when someone who actually plays the game is alerted to it.
We should offer no praise to people who do not try to do their one job.
I don't appreciate your tone or insinuation.
For the record (Identifying information redacted)
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
There was nothing in the overflow bag prior to the Red Alert. The 'server not responding' notification came up as the warp-out animation played, and the game crashed back to the log in screen. So logged in, selected the character (there was one of those 'you failed to load properly' warnings) hit 'Play', headed to the Starbase 39 to put the reward materials on the exchange, and, can you guess what the system notification to that attempt was?
My personal theory, is that some random glitch caused by the server crash, caused all the rewards, from all those RAs ending at that exact moment, for some reason, getting awarded to that character (probably the first/last to hit the server, so a typically machine-think action) so the system automatically throwing them into the overflow bag, thus tripping the overflow bag punishment you mentioned...
Oh well, I can run the character around some maps, and still 'do something', so I'm no longer as bothered by the issue as I was, if they can eventually fix it, awesome, if they can't, such is life...
*Extra:
If I could purchase enough bank/inventory space, the marks could be taken from the bag (When I thought the character was essentially a locked loss, I deleted all the gear and sets in the bank and inventory, and donated the EC to my fleet. When I experimentally hit 'take all', it filled the inventory. I was able to fill the bank space with some of those marks, but the inventory is still half-full of them) but the storage can only be expanded so many times (I think up to twelve times, on F2P accounts) and a dozen expansions, wouldn't give enough slots to accomodate enough marks to bring the overflow bag contents down to the point where it is no longer triggering that system lock.
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
#LegalizeAwoo
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
"We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
They can be moved from the overflow, to the inventory, and to the bank, but that is the limit of their 'mobility'. They also, can't then be moved from the bank, back to the inventory (Character's cat was moved from inventory to bank, incase an inventory wipe deleted the cat. Character's cat can not be moved back from bank to inventory, for the exact same reason: It's an item which came in a box) Same goes for Endeavor Rewards (because they're boxed items) That's when I realized that the glitch was relating to what, for ease of discussion, I'm calling Type2 Items: ItemsWhichComeInABox. Type1 Items (items which can be collected in-game as loot, or purchased from Vendors (but not from the exchange) don't trigger the system response.
Trying to delete/open/use any Type2 Item, gets the same system response, about not being able to complete the action doe to more than 200 items in the overflow bag. Type1 items, all function as per normal, except that they can't be loaded to the exchange, or purchased from the exchange (because more than 200 items in the overflow bag) but if I buy said item (let's say a deflector array) on an alt, and mail it to said character, said character can retrieve the item from in-game mail, and used or recycled as per normal.
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
now, a player shouldn't have to jump through those kinds of hoops to attempt to fix a broken character, but as it seems like CS was less than helpful with it...it's something to consider trying, at least
#LegalizeAwoo
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
"We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
so much for that idea
#LegalizeAwoo
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
"We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth
Only Cryptic can resolve this problem.
"I was here before you, I will be here after you are gone. I am here, regardless of your acknowledgement or acceptance..." - The Truth