If you want game bugs fixed, than stop giving this company money, that is how terrible companies such as this one works.
As long as you keep paying them they will continue to not care.
So if you want a fix, don't buy from them and tell everyone else to stop buying from them as well, and I guarantee this game will be fixed fast.
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when a company is unwilling to fix bugs and unwilling to communicate with their customer base, this is all that is left.