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Forums > Home› Star Trek Online General Discussion

Getting a refund for a Lobi purchase? (Don't laugh.)

lopequillopequil Member Posts: 1,226 Arc User
in Star Trek Online General Discussion
I picked up the Ithenite uniform last night and I'll be honest, it was just for the fez.

Unfortunately it can't be used with formal wear, which was a big disappointment. Even worse, it's not usable with the Klingon eyepatch or some of the beard styles so basically my character would have to grow a new eye to wear it. Another minor niggle is that it's not actually a fez but I was prepared to let that go if that were the only problem.

To cut a long story short, what are the prospects of getting my Lobi crystals back in exchange for losing access to a uniform I can't wear?

I know there's more to the unlock than the hat, but let's be frank: I'm not the only one who is only getting it for the fez.
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Comments

  • spacehermitspacehermit Member Posts: 358 Arc User
    A snowball in hell has a better chance, I suspect.
  • leemwatsonleemwatson Member Posts: 5,445 Arc User
    More chance of winning the Euro-Lotto.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    More chance when you just make a ticket for it at support. We can do nothing for you here (except maybe the CM, if he sees it).
    3lsZz0w.jpg
  • anazondaanazonda Member Posts: 8,399 Arc User
    Sorry... I laughed... Still am...
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • tousseautousseau Member Posts: 1,484 Arc User
    I'll pay you Tuesday for the fez today...
  • odinforever20000odinforever20000 Member Posts: 1,849 Arc User
    I dont think thats gonna happen..

    The_Science_Channel_Signature_Gen_2_-_Jacobs_xSmall.png


    Rouge Sto Wiki Editor.


  • davefenestratordavefenestrator Member Posts: 10,647 Arc User
    edited February 2017
    Fezzes are cool, but let this be a lesson to others:

    Do your homework BEFORE making a purchase, not after.
  • kodachikunokodachikuno Member Posts: 6,020 Arc User1
    spacehermit wrote: »
    A snowball in hell has a better chance, I suspect.

    I think an ice age in hell has a better chance
    tumblr_mr1jc2hq2T1rzu2xzo1_400.gif
    tacofangs wrote: »
    STO isn't canon, and neither are any of the books.
  • leemwatsonleemwatson Member Posts: 5,445 Arc User
    davefenestrator wrote: »
    Fezzes are cool, but let this be a lesson to others:

    Do your homework BEFORE making a purchase, not after.

    Are you suggesting people make the effort of reading, when typing up a complaint is way more effort!? Gotta love the Irish way of doing things!! lol. :)
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • lopequillopequil Member Posts: 1,226 Arc User
    Read what? It's not like the description lists the various costume parts that something won't work with.

    As for raising a ticket, this is a problem with a KDF uniform. Enough said really.
    Q9BWcdD.png
  • davefenestratordavefenestrator Member Posts: 10,647 Arc User
    lopequil wrote: »
    Read what? It's not like the description lists the various costume parts that something won't work with.

    As for raising a ticket, this is a problem with a KDF uniform. Enough said really.

    You had 2 options before spending the lobi:

    - Use the tribble server to test it yourself
    - Ask here to hear from people who have used the costumes on holodeck or tribble.

  • warpangelwarpangel Member Posts: 9,427 Arc User
    You should be asking them to remove those arbitrary restrictions instead.
  • kodachikunokodachikuno Member Posts: 6,020 Arc User1
    warpangel wrote: »
    You should be asking them to remove those arbitrary restrictions instead.

    BLASPHEMY!! but true
    tumblr_mr1jc2hq2T1rzu2xzo1_400.gif
    tacofangs wrote: »
    STO isn't canon, and neither are any of the books.
  • sorceror01sorceror01 Member Posts: 1,042 Arc User
    Honestly, you have a higher chance of appealing to the devs to let the fez work with formal wear than you do getting a Lobi refund.
    ".... you're gonna have a bad time."
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    You wanted to make a sterotype James Bond-esque villian wearing a tuxedo, fez, eyepatch and beard. Too bad the game doesn't have a Walther P-38.
  • lopequillopequil Member Posts: 1,226 Arc User
    Well, more shifty second hand starship salesman than Bond villain, but yeah.
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  • keladorkelador Member Posts: 318 Arc User
    lopequil wrote: »
    Well, more shifty second hand starship salesman than Bond villain, but yeah.

    All sales are final no refunds!
  • lopequillopequil Member Posts: 1,226 Arc User
    Touché!
    Q9BWcdD.png
  • cidjackcidjack Member Posts: 2,017 Arc User
    I see no reason to troll the OP, he explained in a civil manner why he cannot use it.

    Let us know how it works out for you.
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    kelador wrote: »
    lopequil wrote: »
    Well, more shifty second hand starship salesman than Bond villain, but yeah.

    All sales are final no refunds!


    It's the very first Rule of Acquisition: "Once you have their money, you never give it back." :)

    Having said that, I hope the OP gets his refund; he made a cogent case.
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  • seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    I don't know.. I would make a ticket and give it a shot..

    What's the worst that can happen? They just say no?

    I do agree that I doubt that Support will help you, but you never know. I have seen them honor requests in the past that I didn't think they would do, so I won't say there is no chance of you getting a refund.

    Make a ticket and see if they'll help you, my only advice would be that you be as polite and professional as possible. I personally believe you should get the refund, hopefully the analyst looking at your ticket will feel the same way.
    Insert witty signature line here.
  • nikephorusnikephorus Member Posts: 2,744 Arc User
    Depends. From what I have heard from fleetmates opening tickets. Generally those that spend a lot of money on the game get help with their problems and the free players are kind of ignored. One guy from my fleet bought a bunch of keys...put them up on the exchange for the wrong price 500k instead of 5 million and he opened a ticket and cryptic gave him back his zen. Even though it was his own fault for putting the keys up for the wrong price.
    Tza0PEl.png
  • jorantomalakjorantomalak Member Posts: 7,133 Arc User
    lopequil wrote: »
    I picked up the Ithenite uniform last night and I'll be honest, it was just for the fez.

    Unfortunately it can't be used with formal wear, which was a big disappointment. Even worse, it's not usable with the Klingon eyepatch or some of the beard styles so basically my character would have to grow a new eye to wear it. Another minor niggle is that it's not actually a fez but I was prepared to let that go if that were the only problem.

    To cut a long story short, what are the prospects of getting my Lobi crystals back in exchange for losing access to a uniform I can't wear?

    I know there's more to the unlock than the hat, but let's be frank: I'm not the only one who is only getting it for the fez.

    Sorry to say this wont happen.
  • lopequillopequil Member Posts: 1,226 Arc User
    When you say make a ticket, are you talking about the "Request GM Help" thing or "Report a Bug"? I've never needed a GM before and when I report bugs they never appear in My Tickets so I wondered if they were just being sent to the bit bucket.
    Q9BWcdD.png
  • cidjackcidjack Member Posts: 2,017 Arc User
    @nikephorus

    Your statement is 100% correct.
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
  • ltminnsltminns Member Posts: 12,572 Arc User
    Commander Bond had his Beretta taken away and given a Walther PPK.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • someperson22someperson22 Member Posts: 95 Arc User
    lopequil wrote: »
    I picked up the Ithenite uniform last night and I'll be honest, it was just for the fez.

    Unfortunately it can't be used with formal wear, which was a big disappointment. Even worse, it's not usable with the Klingon eyepatch or some of the beard styles so basically my character would have to grow a new eye to wear it. Another minor niggle is that it's not actually a fez but I was prepared to let that go if that were the only problem.

    To cut a long story short, what are the prospects of getting my Lobi crystals back in exchange for losing access to a uniform I can't wear?

    I know there's more to the unlock than the hat, but let's be frank: I'm not the only one who is only getting it for the fez.

    Lol that's a good meme refunds for lobi store!
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    This is why the Tribble server exists, OP.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • davefenestratordavefenestrator Member Posts: 10,647 Arc User
    lopequil wrote: »
    When you say make a ticket, are you talking about the "Request GM Help" thing or "Report a Bug"? I've never needed a GM before and when I report bugs they never appear in My Tickets so I wondered if they were just being sent to the bit bucket.

    Customer Support not bug reports or GMs. You might have to go to the Arc pages instead of doing it in-game. I've never needed to find out.
  • lopequillopequil Member Posts: 1,226 Arc User
    edited February 2017
    By the time I read this I'd already raised ticket #4,344,296. I'll try looking for the customer support pages.

    edit: It appears in my list of questions on the support pages so I'll just cross my fingers and wait to see what the answer is.
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