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Never got EC from Exchange sales

boachevboachev Member Posts: 131 Arc User
edited January 2017 in PC Gameplay Bug Reports
Kind of an odd, but pretty infuriating one. I came back from a trip out of town this weekend to find that I had sold nearly 20 million worth in EC! A lot of it had been sitting in the Exchange for over a week now, so I was happy to see it finally move.

Except for one problem: the EC isn't there. The character in question had around 5.4million to his name when I left, and despite all of the sales he still has the same 5.4. I'm a subscriber, so pretty sure this isn't a cap issue (especially since I have another character that has tens of millions in his account).

Maybe... the character in question, I did buy and use a rename token on him recently. Maybe that caused my EC to just vanish into the void?

Hopefully this can be fixed, would absolutely hate to lose that much EC when I'm working so hard to save it up.


EDIT: And yes, I'm confident about the price of the goods (well, mostly DOFFs) I sold. While I already deleted the emails before I checked to see if the money was actually there (stupid, now I know), I have duplicates still in the Exchange of basically everything I sold. I put them in there in bulk, so the price should be identical for those that sold to those that are still on sale.

Comments

  • ltminnsltminns Member Posts: 12,572 Arc User
    Happened to me yesterday as well. Today after I had sold additional Keys while I was logged off, when I logged back in, I had gotten the EC for that sale (in addition for the new ones).

    The Money does not come in the email it is simply added to your Bank Account. The mail simply tells you an item was sold for what and to whom.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • boachevboachev Member Posts: 131 Arc User
    ltminns wrote: »
    Happened to me yesterday as well. Today after I had sold additional Keys while I was logged off, when I logged back in, I had gotten the EC for that sale (in addition for the new ones).

    The Money does not come in the email it is simply added to your Bank Account. The mail simply tells you an item was sold for what and to whom.

    Yeah, I know it goes straight to account, it's just that it's still not there.

    I'll keep an eye on it though, see if it shows up eventually. If not... I don't know, the in-game ticketing doesn't really seem to work, so I don't know how I'd go about getting my EC if it never shows, and it's too much for me to just be OK with vanishing into the void.
  • ltminnsltminns Member Posts: 12,572 Arc User
    Try putting something trivial on the Exchange that will sell quickly. See if that kicks the other EC loose. Verify your EC numbers before and after the sale.

    One other stupid thought, do you have the EC cap off (C-Store purchase that lets you accumulate more than 10 Million EC)?
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • boachevboachev Member Posts: 131 Arc User
    ltminns wrote: »
    Try putting something trivial on the Exchange that will sell quickly. See if that kicks the other EC loose. Verify your EC numbers before and after the sale.

    One other stupid thought, do you have the EC cap off (C-Store purchase that lets you accumulate more than 10 Million EC)?

    Aye, I'm a subscriber so I have the 1 Billion EC cap. I even double checked last night and verified that the C-Store shows me as having the extended cap.
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