You know those kids that throw a tantrum in a store, and don't stop til their parents (who fail at parenting) give in and get them whatever toy they were whining about? They grow up to be this.
"I'm sorry, I can't hear you over the sound of how awesome I am."
You know those kids that throw a tantrum in a store, and don't stop til their parents (who fail at parenting) give in and get them whatever toy they were whining about? They grow up to be this.
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I wonder if the OP is related to that guy who was posting in Ten Forward a while back about how he was "robed" by Cryptic and was contacting the authorities. Either way, this guys threads are just as entertaining.
I don't care what the header says, I am not now, nor have I ever been, nor will I ever be, an "ARC user".
If anyone should be disciplined over this, it's the rep that actually agreed to have this escalated ...
Nah. In some CS jobs, escalation doesn't just happen to things that are priority, they happen to customers who are enough of a jerk the front line employee shouldn't have to handle them but not enough of a jerk that the employee just gets to hit the "Release Call" button. Did seasonal phone work for a major retailer a few years back, only had to "Release Call" twice, but more often than that, I pushed calls up the line even though I knew the answer was "No." We were instructed to do so, probably because they knew they weren't paying us enough to take that abuse.
"Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
If you snooze, you lose. You had to spend at least $50 during a special promo; if you didn't -- and there may be entirely valid reasons for having missed it -- then that's sad, for you, but still not Cryptic's fault. I've missed many of these promos over the years: never blamed Cryptic for it, though. Leeta I got, simply because I saw the promo mentioned somewhere. Others I was completely oblivious of. But always own it.
It was very clear. I lost a whole load of points as I had more to spend than I had to spend it on. I did manage to provide a second C-Store Promotion unlock for Leeta. I had one from the Groupees giveaway from last year and one from this. This one gave a Leeta Choice - Dabo/Mirror. You cannot have both types of Leeta activated at the same time.
You could not claim a Tier more than once. Actually, you could, the site would eat the points but not award say another R&D Pack or Delta Alliance Duty Officer Pack.
'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
Judge Dan Haywood
'As l speak now, the words are forming in my head.
l don't know.
l really don't know what l'm about to say, except l have a feeling about it.
That l must repeat the words that come without my knowledge.'
I think the issue is that OP did spend $50, but failed to actually use the points given for the promo. It's not that the OP failed to take advantage of the promo, it's that OP failed to read HOW to take advantage of the promo.
Edit: As is, shouldn't this thread be in the support section?
If anyone should be disciplined over this, it's the rep that actually agreed to have this escalated ...
Customers do have a right to request an escalation to a supervisor. But the supervisor can simply deny the request for the Holo-Leeta Boff because the promotional page did state that the points earn by purchasing Zen must be redeemed before they expire.
I really don't understand this thread other than it being a "I screwed up but won't admit it so will blame the company". The page says buy Zen, get points you can use to unlock other stuff. It follows up with the list of things you can unlock with those points. And right after that it says you have to spend those points before Dec 12th, roughly 2 weeks after the promo. It's crystal clear.
I think the issue is that OP did spend $50, but failed to actually use the points given for the promo. It's not that the OP failed to take advantage of the promo, it's that OP failed to read HOW to take advantage of the promo.
Isn't that just semantics? Judging by his start post, the OP was completely oblivious to the promo at the time, and just so happened to have spent (more than) enough money during the time of said promo. I mean, it's one thing if he couldn't find the web page or something, but he was, at a time, even blissfully unaware of any such promo. That means he basically just 'accidentally' met one of the conditions, but failed to fulfill the other(s). It's like winning the lottery, and then not show up to claim your good fortune. The promo clearly called for the players to actively claim their winnings. And he didn't. Primarily because he didn't even know there was a promo going on. I say he has no case.
If anyone should be disciplined over this, it's the rep that actually agreed to have this escalated ...
Nah. In some CS jobs, escalation doesn't just happen to things that are priority, they happen to customers who are enough of a jerk the front line employee shouldn't have to handle them but not enough of a jerk that the employee just gets to hit the "Release Call" button. Did seasonal phone work for a major retailer a few years back, only had to "Release Call" twice, but more often than that, I pushed calls up the line even though I knew the answer was "No." We were instructed to do so, probably because they knew they weren't paying us enough to take that abuse.
Been there, done that. 5+years in a call center. Yes, they escalated you to free up the agents time, and the supervisor (when they call you back) will either deny, or escalate you further (if there is a further in their company). Either way, sorry to say it, the fault on this is on the OP. Failure to follow directions is not a valid reason for complaint.
Well darn, on the main screen the title of this thread appears to say "lust realied...." and mentions holo Leeta, so of course I come in to check it out..........only to find it actually says "Just realized" ....
Anyone want to take bets on whether or not the OP will inform us when they get their firm "No." from whoever takes care of the escalation? I'm thinking we will never see them in this thread again out of embarrassment
There was a special web page linked to the web page that showed the rewards and/or linked to the zen purchase web page on the Arc/Cryptic/PWE website in which you chose your reward for purchasing zen through the website. Meaning not in game through steam etc.
My understanding of the wording was that you received "points" for spending certain amounts of money and those points had an expiration date that has long since passed.
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They're giving me the same bull about time has past you all are giving me here. I am having it escalated up.
Ha ha ha
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Epic
[EntitledX3]
Voluntary Illiteracy. The deliberate choice not to read for comprehension.
Needs a set bonus
I see it as at least someone is doing their job in trying to actually 'help.'
And i would totally rock that special snowflake MK 14 device proudly.
Nah. In some CS jobs, escalation doesn't just happen to things that are priority, they happen to customers who are enough of a jerk the front line employee shouldn't have to handle them but not enough of a jerk that the employee just gets to hit the "Release Call" button. Did seasonal phone work for a major retailer a few years back, only had to "Release Call" twice, but more often than that, I pushed calls up the line even though I knew the answer was "No." We were instructed to do so, probably because they knew they weren't paying us enough to take that abuse.
Hyper Ego Mk XIV [Vain]x2 [Stubborn]
2 Piece Bonus: Solar-Axis: The sun now revolves around you.
Yeah, they can't afford to pay the front line enough to deal with you.
Either way, I wouldn't expect anything from escalations, mostly because the promo's expired and it's not Cryptic's fault OP failed to read.
You could not claim a Tier more than once. Actually, you could, the site would eat the points but not award say another R&D Pack or Delta Alliance Duty Officer Pack.
l don't know.
l really don't know what l'm about to say, except l have a feeling about it.
That l must repeat the words that come without my knowledge.'
Edit: As is, shouldn't this thread be in the support section?
Customers do have a right to request an escalation to a supervisor. But the supervisor can simply deny the request for the Holo-Leeta Boff because the promotional page did state that the points earn by purchasing Zen must be redeemed before they expire.
Isn't that just semantics? Judging by his start post, the OP was completely oblivious to the promo at the time, and just so happened to have spent (more than) enough money during the time of said promo. I mean, it's one thing if he couldn't find the web page or something, but he was, at a time, even blissfully unaware of any such promo. That means he basically just 'accidentally' met one of the conditions, but failed to fulfill the other(s). It's like winning the lottery, and then not show up to claim your good fortune. The promo clearly called for the players to actively claim their winnings. And he didn't. Primarily because he didn't even know there was a promo going on. I say he has no case.
well played
Been there, done that. 5+years in a call center. Yes, they escalated you to free up the agents time, and the supervisor (when they call you back) will either deny, or escalate you further (if there is a further in their company). Either way, sorry to say it, the fault on this is on the OP. Failure to follow directions is not a valid reason for complaint.
We come in peace, SHOOT TO KILL!
sigh
I am the center of the universe if the universe is infinite. Of course, every other point of the universe would be the center of the universe as well.
It's even more appropriate since the weapon mark matches your apparent age.