Just wondering why

dragnridr

I recently purchased 2 $20 steam cards to add zen to my STO account. I normally only buy Zen/add Zen if there is a ship or something I want. Well, I wanted to buy the Ouroboros Raider, and use the left over 1000 zen to get dilithium for the Phoenix packs. But I found out I got put on a probationary period and cannot use the dil exchange till it's done. I am wondering why is that even necessary? I bought the Steam cards with CASH, and transferred the exact amount to my STO account, plus my Steam and STO accounts are "linked" together. Is the probationary period going to be over before the end of this week? My account should show that I do buy zen in between $20-$60 at a time and it's almost always through Steam. Can the devs relax the security just a tiny bit? it's actually hurting players that buy zen for the purpose of getting dil or those wanting to buy packs and give the contents to friends.

As an edit: If you tell me to use a credit/debit card to get around it, then that won't happen since I don't have a card or bank account. Really no need for it.

sunsunkun

I got in this probation too, going lost the Phoenix Box event because cryptic decide do punish Steam Users!!! I think is time to put this in attention to Steam!!

admrenlarreck

The problem is that you used steam in the first place. Steam apparently has a thing that will allow purchases to be canceled, after you receive the zen. This is why a lot of steam purchases of zen get flagged, and put on probation. Same goes for prepaid cards, and paypal purchases, Threads identical to yours pop up constantly, so you are not the first to have this issue. As to how long it will last, several weeks. Maybe contacting CS will help but it is doubtful. And yes the only surefire way to avoid it is to buy direct from ARC.

dragnridr

I use Steam because I can't stand ARC, and I have been using STEAM for a lot longer. Punishing players for NOT using ARC is bad business. I have contacted support and all I get is blah.blah, we can;t help you because that is the way it is, blah, blah, blah.
I would think it would be kinda obvious if I was going to cancel my purchase, I wouldn't by a ship, Intel outfit, and try to purchase dil all within the same hour.

Plus they can look at my record and actually see, I never cancelled a purchase, nor do I plan to. They can consider this last $40 I spent my last, unless they can change their security practices.

dragnridr

admrenlarreck wrote: »

The problem is that you used steam in the first place. Steam apparently has a thing that will allow purchases to be canceled, after you receive the zen. This is why a lot of steam purchases of zen get flagged, and put on probation. Same goes for prepaid cards, and paypal purchases, Threads identical to yours pop up constantly, so you are not the first to have this issue. As to how long it will last, several weeks. Maybe contacting CS will help but it is doubtful. And yes the only surefire way to avoid it is to buy direct from ARC.

And if it last several weeks, I might as well forget getting anymore Phoenix Packs. that was one of main reasons for buying the dilithium in the first place. Some people can't just up and buy zen when a new thing comes out. Some people have to wait for a payday. Sometimes those paydays come after the event starts.