My third Romulan character (in this case, an Engineer) has never been granted the "First Complement" mission, so has missed out on the starter 20 Duty Officers. She's already hit level 30 and has completed "Neutral no More".
I wonder if "First Complement" is coded to trigger only at level 11 (not 11+) - anybody finished "Neutral no More" at levels 12+ and still gotten "First Complement"?
I've been in discussion with Customer Support for over a week but their last e-mail said they think it's an actual bug and to report it here.
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Comments
First, you must beallied to the Federation or Klingon Defense Force.
Second, you must reach a minimum of level 11.
Third, you have to level up once more.
This should trigger the First Complement or Duty Officers to be granted to you.
The above information is not official and is merely a description based on my own observations.
Actually, my troublesome Romulan Engineer is my third Romulan character - all are Starfleet-aligned.. The first had no problems getting "First Complement". The second was created during the last double-xp event and didn't get the quest until she was about level 22 but she did get it. Of course, there have been various updates between the creation date of all three characters so ... *shrug*
http://www.arcgames.com/en/forums/startrekonline#/discussion/1213487/initial-duty-officer-cadre?sso=eyJuYW1lIjoiIiwicGhvdG91cmwiOiIiLCJjbGllbnRfaWQiOiIxNDQzOTY4OTgxIn0=+f50659fb75877c1d64935971d6bdd90577eca945+1479347683+hmacsha1
Short version, I got my initial cadre immediately upon turining in "Bigger Picture"
Secondly, ... *sighs* My character has already completed Bigger Picture (and more than a handful of other story missions too)
So, it looks like more playing and testing until I hit just the right trigger. Thanks for your input.