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Forums > Home› Support› Graphical and Sound Issues

Unable to get STO to use DX11 even though card supports it

whitewarlock1whitewarlock1 Member Posts: 10 Arc User
edited October 2016 in Graphical and Sound Issues
Hi Folks

Figured I'd throw this out incase anyone else has encountered a similar issue (and more importantly figured out how to fix it!)

I'm on Win 7 and running a Radeon Saphire HD 7850 GPU which is more than capable of running DX11. Except on the display page of the options I have no choice to select between DX9 and DX11; it just goes straight to a choice between full screen, windowed etc. The lighting 2.0 option is greyed out and when moused over says about it not being supported by my GPU. When loading I also get a message about tesselation not being supported which I assume is due to the game launching in DX9.

Am running latest AMD drivers (16.4) and use DX11 without issue in other games so as far as I can tell it's *probably* not a driver issue.

Any ideas?

Comments

  • strathkinstrathkin Member Posts: 2,666 Bug Hunter
    Under OPTIONS : DISPLAY your Video card may be set to Auto. If you select the drop down you may then see options for Direct3D 11, Direct3D 9Ex, or Direct3D 9.
    0zxlclk.png
  • whitewarlock1whitewarlock1 Member Posts: 10 Arc User
    Yeah; problem is that option does not show up *at all* on the display page of the options menu so far as I can tell (see screenshot below of the relevant page of the options screen)

    Capture.jpg
  • strathkinstrathkin Member Posts: 2,666 Bug Hunter
    edited November 2016
    The first thing I would check myself it to make sure Windows 7 has been receiving regular updates and those are up-to-date.

    Then you may want to try under Display options to: Reset all Options to Default Values, changing only graphic options would not include those. Still use this with caution as you may have to update some information you've customized upon login again--especially if you've updated key bindings. You are the best person to know what options you've customized or if you feel comfortable with this.

    I would then click OK and logout, then exit the program and then re-launch the application. When the launcher load's you'll see an option text display near the upper right corner of the screen. Click Options, then select force verify and select OK as this will ensure all game files have been fully downloaded.

    If you've never done this you can google / bing "STO force verify for a video". Note it may take a few minutes to perform this step, upon completion you can then try to login and see if any new display options are available.

    This may be preferable to re-installing the game but does not guarantee a different outcome. Most video features or options are presented to the operating system by the driver who then provides those to the application layer.
    0zxlclk.png
  • whitewarlock1whitewarlock1 Member Posts: 10 Arc User
    okay so I am still having this issue (and now getting the launcher popup saying my pc doesn't support dx11 etc etc). Except for the minor detail of being able to run Final Fantasy XIV in DX11 mode without any problems.

    For reference I am running Windows 7 (fully patched including KB 2670838 which is the update enabling dx11.1 support on win 7), a Radeon Sapphire HD7850 GPU with the latest drivers (16.12.1) on a fresh driver install and even tried a fresh install of STO which I have subsequently force verified. I've also manually deleted the gameprefs file from the localdata folder incase it was something in there causing the issue.

    Unfortunately the problem persists.

    Anyone have any ideas at this point?
  • tempus64tempus64 Member Posts: 806 Arc User
    Video card drivers have been a problem for gamers for as long as they've existed. Sometimes you have to use an older version to get "all" games to run fine. You should also try completely uninstalling the drivers and then reinstall as sometimes stuff gets left over and can mess things up. I think using this tool and then reinstalling might help. http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx. There's some other tools out there that will do the same thing.

    This might be another one
    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    http://forums.guru3d.com/showthread.php?t=379505
  • whitewarlock1whitewarlock1 Member Posts: 10 Arc User
    Yeah, as mentioned above (though perhaps not particularly clearly) I did try a completely fresh driver install using the amd driver remover and still no luck.
  • stee1maxstee1max Member Posts: 227 Arc User
    edited January 2017
    Force DX11 in the launcher and forget about STO on AMD cards, they constantly TRIBBLE up with drivers: look around this section of the forums and you will be dreaded. The game can't detect a DX11 capable AMD GPU and it happens a lot.
    You are not missing out much, though, except for annoying crashes.
  • whitewarlock1whitewarlock1 Member Posts: 10 Arc User
    Okay to update; with the aid of some lovely folks at Cryptic we found the problem; for some reason it appears that the game client .exe in the STO folder on my harddrive had apparently set itself to run in compatibility mode for Windows XP. If anyone is experiencing similar problems it might be worth checking incase you have the same issue.
  • shrimphead2015shrimphead2015 Member Posts: 535 Arc User
    I had a bit of a problem when Nvidia "GeForce Experience" offered a new "game ready" driver for my graphics card. For two days afterwards it was a total nightmare with the game giving me a black screen and then shutting off. Then after two days everything started working fine again (although the launcher just puts me into game without me pressing the "engage" button).

    I suppose the game developers get the same notice ahead of time from Nvidia and Raedon when there is a new driver coming out, or in some cases they get the news late and so there must be a mad scramble to prepare the game for the new driver which is why in this case was the reason for the two days of difficulties. Maybe some drivers are easier to integrate into the system than others but that's just my theory since I'm not a game developer.

    If anyone could shed some light on how this works it may be helpful to the rest of us not to hit the panic button when the game gets a little crazy after a new driver is introduced.
    "There is iron in your words of death for all Comanche to see, and so there is iron in your words of life. No signed paper can hold the iron. It must come from men. The words of Ten Bears carries the same iron of life and death. It is good that warriors such as we meet in the struggle of life... or death. It shall be life." - Ten Bears (Will Sampson)
  • crm14916crm14916 Member Posts: 1,532 Arc User
    Whitewarlock1,

    Could you elaborate for me as to how you checked your .exe file for compatibility?

    Thanks!
    CM
    "Equipped with his five senses, man explores the universe around him and calls the adventure science." - Edwin Hubble
  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    crm14916 wrote: »
    Whitewarlock1,

    Could you elaborate for me as to how you checked your .exe file for compatibility?

    Thanks!
    CM

    Assuming you have Windows 10...

    1. Locate the Star Trek Online.exe file
    2. Right click and select Properties
    3. Click the Compatibility tab
    4. Look at the "Run this program in compatibility mode for:" box.

    If the box is checked, then it will be set to run in whatever version of Windows is being displayed under it.
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