Tracing route to crypticstudios.com [208.95.185.58]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms xxxx
2 20 ms 21 ms 20 ms 61.0.52.1
3 20 ms 19 ms 21 ms 218.248.164.110
4 * 47 ms * 218.248.235.161
5 * * 45 ms 218.248.235.162
6 102 ms 101 ms 102 ms 125.17.180.233
7 311 ms 303 ms 307 ms 182.79.222.237
8 323 ms 321 ms 321 ms nyiix1.voxel.net [198.32.160.128]
9 * * * Request timed out.
10 311 ms 310 ms 310 ms core1.te-0-0-0-2.inapvox-32.bsn.pnap.net [64.95.158.65]
11 310 ms 311 ms 326 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
12 314 ms 315 ms 315 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
13 310 ms 322 ms 308 ms 198.49.243.253
14 314 ms 319 ms 323 ms 10.251.192.21
15 328 ms 328 ms 328 ms www.crypticstudios.com [208.95.185.58]
Trace complete.
This is now and I can reach the destination without any VPN running..BUt note this happens very sporadically where, when I dont get a connection I have to use a VPN..
And has cryptic ditched Cogent???? I dont see it in the trace....
The ones in bold are all in India..After that it jumps to the US..
Tracing route to crypticstudios.com [208.95.185.58]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 9 ms 9 ms 26 ms nott-core-2a-xe-501-0.network.virginmedia.net [86.28.88.65]
4 * * * Request timed out.
5 * * * Request timed out.
6 19 ms 30 ms 16 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218] 7 15 ms 15 ms 14 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 * * * Request timed out.
9 85 ms 84 ms 85 ms us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
10 84 ms 83 ms 84 ms us-nyc03a-ri1-et-3-1-0-0.aorta.net [84.116.135.73]
11 84 ms 84 ms 84 ms xe-0-0-0 [204.148.20.177]
12 90 ms 89 ms 90 ms 0.ae2.GW15.BOS4.ALTER.NET [140.222.231.203]
13 96 ms 90 ms 91 ms internap-gw.customer.alter.net [152.179.134.214]
14 136 ms 91 ms 91 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
15 98 ms 98 ms 98 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
16 90 ms 90 ms 91 ms 198.49.243.253
17 * * * Request timed out.
18 91 ms 93 ms 92 ms www.crypticstudios.com [208.95.185.58]
Trace complete.
C:\Windows\system32>ping crypticstudios.com
Pinging crypticstudios.com [208.95.185.58] with 32 bytes of data:
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Ping statistics for 208.95.185.58:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 91ms, Average = 91ms
Not seeing any cogent in there. Ping is good, no issues detected.
This is what happens when a novice gets their hands on a tool and doesn't understand how it works.
91ms is not fine. It's borderline at best and I wouldn't accept it from an ISP I was using. I typically run 30-50ms and don't see these issues. Also, you are hitting this increase in ms when you jump from ntli.net to aorta.net. That jump from 7 to 9 is where you have your bottleneck and problem.
TL;DR this isn't a Cryptic issue. It's an ISP issue.
Tracing route to crypticstudios.com [208.95.185.58]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 9 ms 9 ms 26 ms nott-core-2a-xe-501-0.network.virginmedia.net [86.28.88.65]
4 * * * Request timed out.
5 * * * Request timed out.
6 19 ms 30 ms 16 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218] 7 15 ms 15 ms 14 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 * * * Request timed out.
9 85 ms 84 ms 85 ms us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
10 84 ms 83 ms 84 ms us-nyc03a-ri1-et-3-1-0-0.aorta.net [84.116.135.73]
11 84 ms 84 ms 84 ms xe-0-0-0 [204.148.20.177]
12 90 ms 89 ms 90 ms 0.ae2.GW15.BOS4.ALTER.NET [140.222.231.203]
13 96 ms 90 ms 91 ms internap-gw.customer.alter.net [152.179.134.214]
14 136 ms 91 ms 91 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
15 98 ms 98 ms 98 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
16 90 ms 90 ms 91 ms 198.49.243.253
17 * * * Request timed out.
18 91 ms 93 ms 92 ms www.crypticstudios.com [208.95.185.58]
Trace complete.
C:\Windows\system32>ping crypticstudios.com
Pinging crypticstudios.com [208.95.185.58] with 32 bytes of data:
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
Ping statistics for 208.95.185.58:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 91ms, Average = 91ms
Not seeing any cogent in there. Ping is good, no issues detected.
This is what happens when a novice gets their hands on a tool and doesn't understand how it works.
91ms is not fine. It's borderline at best and I wouldn't accept it from an ISP I was using. I typically run 30-50ms and don't see these issues. Also, you are hitting this increase in ms when you jump from ntli.net to aorta.net. That jump from 7 to 9 is where you have your bottleneck and problem.
TL;DR this isn't a Cryptic issue. It's an ISP issue.
This is what happens when a know it all doesn't think for himself. Round trip distance from my home to the servers is 10500 miles. At the speed of light that takes 60ms to accomplish, the remaining time is taken in hops and processing. If you lived very close of course it's going to be faster, for example my ping to bbc.co.uk is 16ms but that's because I live a few miles from their servers. Duh!
I pointed out your problem. I don't need to know how far away you are. Your distance explains higher times, but the times are still there and still an issue and still not Cryptic's problem.
I double checked with my own tests against the points in your list. They are valid responses and times. Clearly you are seeing why some MMOs have EU servers and NA servers and why coming in from across the pond is going to have some issues and you can't blame that on Cryptic, who has no control beyond the DMARC in their buildings.
. On Sunday afternoons, right about 3pm eastern. (Busy times for ISP traffic, or the game ?)
. On patch days, expansions and season launches. Duhhh
. In STFs and in social zones. (Sometimes ....
Confusingly, (for me anyway), Cryptic once admitted that SOME of my problems, like lag issues were in part do to some powers impacting servers.
So what exactly's to blame? Throws hands up in the air. I've given up on a solution, or even an answer and treat it like a force of nature. It is what it is.
Rainy day? Not go'in to the beach.... STO disconnects like crazy tonight? .....I put on a movie and take a break from STO.
I'm sure it's a bunch of things, all probably beyond my immediate control.
. On Sunday afternoons, right about 3pm eastern. (Busy times for ISP traffic, or the game ?)
. On patch days, expansions and season launches. Duhhh
. In STFs and in social zones. (Sometimes ....
Confusingly, (for me anyway), Cryptic once admitted that SOME of my problems, like lag issues were in part do to some powers impacting servers.
So what exactly's to blame? Throws hands up in the air. I've given up on a solution, or even an answer and treat it like a force of nature. It is what it is.
Rainy day? Not go'in to the beach.... STO disconnects like crazy tonight? .....I put on a movie and take a break from STO.
I'm sure it's a bunch of things, all probably beyond my immediate control.
But that's just my admittedly uninformed opinion,
Often times it is. Your can restart your PC and router. If that doesn't fix the issue, check the forums. If the servers are really having issues, there will be posts and not just ones like this, but numerous posts filled with users complaining about the issues...because when the servers are having issues, there aren't a couple users on here complaining...there are a few hundred.
The connection between your house and the server farm generally passes from your ISP to another higher level internet provider like Level3 and then back to another ISP that the company uses before it gets to their DMARC. In some cases, it may even see a handoff between those higher level ISPs that provide internet access to the more local/regional ISPs. Contacting your ISP doesn't address but at most 1/3 of the travel distance and they aren't going to call the next level up because you are getting disconnects.
OK I'm not going to continue posting here, too many people eager to argue without bothering first to read the detailed explanations given in the post, I assumed I was speaking with adults but it seems school is out. Just going to finish on this: Cryptic has and has always had an issue with SNRs, disconnects, account server login issues etc, it's nothing new, sometimes it's better for a while, other times it gets worse again. Whatever the reason I doubt we will see an improvement unless the situation becomes untenable.
Are they really complaining about this? For real? -.-*
You don't think getting constantly disconnected is a viable complaint?
It's a valid complaint, but the question is who to direct it to?
If lots of people have no problems and some do, it might suggest it's not exactly in Cryptic's hand, doesn't it?
There is no direct single line between a player's machine and the Cryptic server.
The name "World Wide Web" alludes to how the internet is build - it's many small lines between individual machines that might be in physical proximity, and in aggregate this allows any two seperate machines A and B to connect - but which specific route is taken is not easily predictable, and it's not controlled by A and B.
I emailed Cryptic about this very issue. They told me that they were having issues with their internet intermediary, Connectic or something. They ware working with them to resolve the issues. This effects people on the west coast. Not sure how it effects others.
OK I'm not going to continue posting here, too many people eager to argue without bothering first to read the detailed explanations given in the post, I assumed I was speaking with adults but it seems school is out. Just going to finish on this: Cryptic has and has always had an issue with SNRs, disconnects, account server login issues etc, it's nothing new, sometimes it's better for a while, other times it gets worse again. Whatever the reason I doubt we will see an improvement unless the situation becomes untenable.
+1 to this..
In your earlier post you listed:
6 102 ms 101 ms 102 ms 125.17.180.233
7 311 ms 303 ms 307 ms 182.79.222.237
8 323 ms 321 ms 321 ms nyiix1.voxel.net [198.32.160.128]
and stated the ones in bold are in India. Your jump in latency is between steps 6 and 7..which is in India, halfway around the world from the servers. Heck, the jump across the ocean barely added 15ms to your trip time and you'll notice that from steps 10 to 15, there were no issues.
I've experienced most of MY problems when: (...)
Confusingly, (for me anyway), Cryptic once admitted that SOME of my problems, like lag issues were in part do to some powers impacting servers.
That sounds like a massive datadump due to graphics and several people running heavy ones at the same time.
problem is definitely on their end... I get that SNR red text myself when loading maps... Doing Card arc now and you see that red text with the seconds building up... Normally I would think it's due to the game updating each zone but I do not have the check box marked that does that, was it update on demand? My client should be fully patched... and you also do not see any file transfer text in white during the SNR red text is going. Also Bajor is laggy as all get out... not even a lot of players on map... less than 10. But it seems the NPCs are all causing a ton of lag?
problem is definitely on their end... I get that SNR red text myself when loading maps... Doing Card arc now and you see that red text with the seconds building up... Normally I would think it's due to the game updating each zone but I do not have the check box marked that does that, was it update on demand? My client should be fully patched... and you also do not see any file transfer text in white during the SNR red text is going. Also Bajor is laggy as all get out... not even a lot of players on map... less than 10. But it seems the NPCs are all causing a ton of lag?
Care to post evidence that shows it's on their end and not between your router and their DMARC? The issues you describe could just as easily be a bad router in your house/apt.
My point is: a bumpy ride into work doesn't mean that your workplace is responsible for the road, nor that it is your car that has the problem. Sometimes it's potholes in the road.
problem is definitely on their end... I get that SNR red text myself when loading maps... Doing Card arc now and you see that red text with the seconds building up... Normally I would think it's due to the game updating each zone but I do not have the check box marked that does that, was it update on demand? My client should be fully patched... and you also do not see any file transfer text in white during the SNR red text is going. Also Bajor is laggy as all get out... not even a lot of players on map... less than 10. But it seems the NPCs are all causing a ton of lag?
Care to post evidence that shows it's on their end and not between your router and their DMARC? The issues you describe could just as easily be a bad router in your house/apt.
My point is: a bumpy ride into work doesn't mean that your workplace is responsible for the road, nor that it is your car that has the problem. Sometimes it's potholes in the road.
In this analogy, wouldn't your employer bear some responsibility for how they position themselves for accessibility?
Horsefeathers. If you build your "store" at the convergence of a few minimal-maintenance dirt roads that are known to be frequently impassable, you sure as heck do share in the blame for the ensuing lack of accessibility, even if you only acknowledge it by way of "yeah, these roads all suck. deal with it or shop somewhere else."
problem is definitely on their end... I get that SNR red text myself when loading maps... Doing Card arc now and you see that red text with the seconds building up... Normally I would think it's due to the game updating each zone but I do not have the check box marked that does that, was it update on demand? My client should be fully patched... and you also do not see any file transfer text in white during the SNR red text is going. Also Bajor is laggy as all get out... not even a lot of players on map... less than 10. But it seems the NPCs are all causing a ton of lag?
Care to post evidence that shows it's on their end and not between your router and their DMARC? The issues you describe could just as easily be a bad router in your house/apt.
My point is: a bumpy ride into work doesn't mean that your workplace is responsible for the road, nor that it is your car that has the problem. Sometimes it's potholes in the road.
In this analogy, wouldn't your employer bear some responsibility for how they position themselves for accessibility?
Horsefeathers. If you build your "store" at the convergence of a few minimal-maintenance dirt roads that are known to be frequently impassable, you sure as heck do share in the blame for the ensuing lack of accessibility, even if you only acknowledge it by way of "yeah, these roads all suck. deal with it or shop somewhere else."
So by your reasoning they are also responsible for inclement weather and road maintenance that is commonly known to be the responsibility of the city and state or even the owner of the land that leases the building to them. You are also the one that chose to live in your house and take that route and the guy coming in from the other direction has no issues at all. It's a great analogy.
Horsefeathers. If you build your "store" at the convergence of a few minimal-maintenance dirt roads that are known to be frequently impassable, you sure as heck do share in the blame for the ensuing lack of accessibility, even if you only acknowledge it by way of "yeah, these roads all suck. deal with it or shop somewhere else."
It only means it's to the 'benefit' of the company to do something about it. It's not their responsibility.
Horsefeathers. If you build your "store" at the convergence of a few minimal-maintenance dirt roads that are known to be frequently impassable, you sure as heck do share in the blame for the ensuing lack of accessibility, even if you only acknowledge it by way of "yeah, these roads all suck. deal with it or shop somewhere else."
It only means it's to the 'benefit' of the company to do something about it. It's not their responsibility.
and even then, they can only put pressure on the city or land owner to fix the issue or tell them they are going to move. According to the tracert reports posted here though, it would be more like them going to the next town over and trying to tell them to fix their road. They don't stand a chance on making that happen as they have no leverage and moving isn't likely to change anything either.
What in the world are you talking about? I've been logged in for over 6 hours today and have had no problems at all.
Yet another player who doesn't realize that it isn't cryptic's job to make sure they have a good internet connection to them. I mean I have been getting DCed all night...but than again, I know how the internet works. The OP obviously does not and wants to show off that ignorance. When did that become acceptable anyways? There was a time when it wasn't.
No, you obviously think you know how the internet works; but actually doesn't. The random server disconnects are definitely a Cryptic server issue as since you can log right back in - it's NOT a problem with the internet - it's a problem with either the gameserver or the Cryptic account server glitching and dropping you out as a result.
Whether it's due to server load or a bug with their propriety software that validates your account as it plays the game and carries out various database transactions; the issue CLEARLY lies with Cryptic's hardware and software for the issues like this that have been plaguing the game for the last year.
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
No, you obviously think you know how the internet works; but actually doesn't.
You seem to be blissfully unaware of the state tables in every firewall on your route and what happens to your connection if anything screws with those tables.
Comments
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms xxxx
2 20 ms 21 ms 20 ms 61.0.52.1
3 20 ms 19 ms 21 ms 218.248.164.110
4 * 47 ms * 218.248.235.161
5 * * 45 ms 218.248.235.162
6 102 ms 101 ms 102 ms 125.17.180.233
7 311 ms 303 ms 307 ms 182.79.222.237
8 323 ms 321 ms 321 ms nyiix1.voxel.net [198.32.160.128]
9 * * * Request timed out.
10 311 ms 310 ms 310 ms core1.te-0-0-0-2.inapvox-32.bsn.pnap.net [64.95.158.65]
11 310 ms 311 ms 326 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
12 314 ms 315 ms 315 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
13 310 ms 322 ms 308 ms 198.49.243.253
14 314 ms 319 ms 323 ms 10.251.192.21
15 328 ms 328 ms 328 ms www.crypticstudios.com [208.95.185.58]
Trace complete.
This is now and I can reach the destination without any VPN running..BUt note this happens very sporadically where, when I dont get a connection I have to use a VPN..
And has cryptic ditched Cogent???? I dont see it in the trace....
The ones in bold are all in India..After that it jumps to the US..
Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)
This is what happens when a novice gets their hands on a tool and doesn't understand how it works.
91ms is not fine. It's borderline at best and I wouldn't accept it from an ISP I was using. I typically run 30-50ms and don't see these issues. Also, you are hitting this increase in ms when you jump from ntli.net to aorta.net. That jump from 7 to 9 is where you have your bottleneck and problem.
TL;DR this isn't a Cryptic issue. It's an ISP issue.
I pointed out your problem. I don't need to know how far away you are. Your distance explains higher times, but the times are still there and still an issue and still not Cryptic's problem.
I double checked with my own tests against the points in your list. They are valid responses and times. Clearly you are seeing why some MMOs have EU servers and NA servers and why coming in from across the pond is going to have some issues and you can't blame that on Cryptic, who has no control beyond the DMARC in their buildings.
. Cryptic was being attacked by that hacker.
. On Sunday afternoons, right about 3pm eastern. (Busy times for ISP traffic, or the game ?)
. On patch days, expansions and season launches. Duhhh
. In STFs and in social zones. (Sometimes ....
Confusingly, (for me anyway), Cryptic once admitted that SOME of my problems, like lag issues were in part do to some powers impacting servers.
So what exactly's to blame? Throws hands up in the air. I've given up on a solution, or even an answer and treat it like a force of nature. It is what it is.
Rainy day? Not go'in to the beach.... STO disconnects like crazy tonight? .....I put on a movie and take a break from STO.
I'm sure it's a bunch of things, all probably beyond my immediate control.
But that's just my admittedly uninformed opinion,
Often times it is. Your can restart your PC and router. If that doesn't fix the issue, check the forums. If the servers are really having issues, there will be posts and not just ones like this, but numerous posts filled with users complaining about the issues...because when the servers are having issues, there aren't a couple users on here complaining...there are a few hundred.
The connection between your house and the server farm generally passes from your ISP to another higher level internet provider like Level3 and then back to another ISP that the company uses before it gets to their DMARC. In some cases, it may even see a handoff between those higher level ISPs that provide internet access to the more local/regional ISPs. Contacting your ISP doesn't address but at most 1/3 of the travel distance and they aren't going to call the next level up because you are getting disconnects.
+1 to this..
Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)
I emailed Cryptic about this very issue. They told me that they were having issues with their internet intermediary, Connectic or something. They ware working with them to resolve the issues. This effects people on the west coast. Not sure how it effects others.
In your earlier post you listed:
6 102 ms 101 ms 102 ms 125.17.180.233
7 311 ms 303 ms 307 ms 182.79.222.237
8 323 ms 321 ms 321 ms nyiix1.voxel.net [198.32.160.128]
and stated the ones in bold are in India. Your jump in latency is between steps 6 and 7..which is in India, halfway around the world from the servers. Heck, the jump across the ocean barely added 15ms to your trip time and you'll notice that from steps 10 to 15, there were no issues.
As for:
That sounds like a massive datadump due to graphics and several people running heavy ones at the same time.
Care to post evidence that shows it's on their end and not between your router and their DMARC? The issues you describe could just as easily be a bad router in your house/apt.
My point is: a bumpy ride into work doesn't mean that your workplace is responsible for the road, nor that it is your car that has the problem. Sometimes it's potholes in the road.
"-Grind is good!" --Gordon Geko
Accolades checklist: https://bit.ly/FLUFFYS
In this analogy, wouldn't your employer bear some responsibility for how they position themselves for accessibility?
Horsefeathers. If you build your "store" at the convergence of a few minimal-maintenance dirt roads that are known to be frequently impassable, you sure as heck do share in the blame for the ensuing lack of accessibility, even if you only acknowledge it by way of "yeah, these roads all suck. deal with it or shop somewhere else."
Not in any way.
So by your reasoning they are also responsible for inclement weather and road maintenance that is commonly known to be the responsibility of the city and state or even the owner of the land that leases the building to them. You are also the one that chose to live in your house and take that route and the guy coming in from the other direction has no issues at all. It's a great analogy.
It only means it's to the 'benefit' of the company to do something about it. It's not their responsibility.
and even then, they can only put pressure on the city or land owner to fix the issue or tell them they are going to move. According to the tracert reports posted here though, it would be more like them going to the next town over and trying to tell them to fix their road. They don't stand a chance on making that happen as they have no leverage and moving isn't likely to change anything either.
No, you obviously think you know how the internet works; but actually doesn't. The random server disconnects are definitely a Cryptic server issue as since you can log right back in - it's NOT a problem with the internet - it's a problem with either the gameserver or the Cryptic account server glitching and dropping you out as a result.
Whether it's due to server load or a bug with their propriety software that validates your account as it plays the game and carries out various database transactions; the issue CLEARLY lies with Cryptic's hardware and software for the issues like this that have been plaguing the game for the last year.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
"-Grind is good!" --Gordon Geko
Accolades checklist: https://bit.ly/FLUFFYS