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Fix your Servers

I am truly tired of seeing Server not Responding and Disconnected from Server. Tell me you were not so foolish as to spend all that time trying to get console players here that you decided to forget the very people that have been here for so long. Really, this is beyond poor and sorry, this is what one used to see when Blizzard first Launched WoW, we are Years past those days, catch up please and fix this Disconnect and sever not responding issues.
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  • iconiansiconians Member Posts: 6,987 Arc User
    edited September 2016
    Yeah, my friends list has been a series of cascading disconnects and reconnects to the point I had to uncheck the "Friends" portion of the chatbox from ever showing up. I'm probably not that great of a friend to begin with, so I don't think this is such a big deal. But the log on/log off spam was getting annoying.

    I've been disconnected several times but I figure once Cryptic makes enough money from key ring bundles, and T6 Connie chanceboxes, they'll distribute a bunch of those net profits into helping make sure the shard remains stable enough that we can actually enjoy the game with our T6 Connies that are blinged out with Epic Mk XIV equipment after buying a few thousand dollars worth of keyring bundles.​​
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  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    Are they really complaining about this? For real? -.-*
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  • mustrumridcully0mustrumridcully0 Member Posts: 12,963 Arc User
    edited September 2016
    wendysue53 wrote: »
    Are they really complaining about this? For real? -.-*

    You don't think getting constantly disconnected is a viable complaint?
    It's a valid complaint, but the question is who to direct it to?
    If lots of people have no problems and some do, it might suggest it's not exactly in Cryptic's hand, doesn't it?

    There is no direct single line between a player's machine and the Cryptic server.
    The name "World Wide Web" alludes to how the internet is build - it's many small lines between individual machines that might be in physical proximity, and in aggregate this allows any two seperate machines A and B to connect - but which specific route is taken is not easily predictable, and it's not controlled by A and B.

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  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    edited September 2016
    valid complaint. Forum, though, is probably not the right place to put it. Everyone suffers from the disconnections, but those are usually short (I don't even see the 'disconnected' text half the time it does it, it'll pop up under something else), unless there's a problem on the player's end more often than not, it seems. Devs can't do anything about tech. That may not even be up to the company, but instead the IT company they have to work with, depending on which business model for their tech they are using.
  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    The real issue is that complaining about it on the forums, any forums, is a waste of time and effort. So I just have to shake my head and ask:
    wendysue53 wrote: »
    Are they really complaining about this? For real? -.-*

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  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    I didn't defend them. But if Cryptic is using a 3rd party for there IT, like some other game companies do instead of maintaining them inhouse, then there are issues they, themselves, can't fix, and it would come down to what that other company is providing them with. Not saying they do, since I don't work for Cryptic, but I've worked for others and have seen what can happen. Now, it could also be that Cryptic might be still using the same servers they originally used when they first ran the game, or it can be faulty grid connections right outside their building. But with as many disconnects as there are for as short as they usually are, and keeping in mind most of these occur during the loading screen when you're being moved from one map (server) to another, then it falls that it is a server to server issue. Heck, it could even be that they need a new fusebox. But Devs aren't the tech guys. It has to go from player, to service person, to company, to known issues, all the way up to administration and beyond.

    Now, if it was a disconnect for a full 24hours or more, that's a different issue. But mild disconnect or even moderate lag is really pretty normal in most games. you just don't notice it, since they may not tell you when service is lost like sto does.

    The complaint is fine. And it's fine to complain. Just with this topic, it really could be a lot of things.

    I do see the disconnect text nearly every load screen. but for me, it's never more than a few seconds. annoying, but not much more than that. :/
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited September 2016
    More than likely Cogent, which is bane of the entire internet.

    Spent a good hour with SNR's and disconnects, this morning (UK).

    Strange thing is, STO is the only online game I get it with..
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  • roztlinroztlin Member Posts: 4 Arc User
    coldnapalm wrote: »
    azrael605 wrote: »
    What in the world are you talking about? I've been logged in for over 6 hours today and have had no problems at all.

    Yet another player who doesn't realize that it isn't cryptic's job to make sure they have a good internet connection to them. I mean I have been getting DCed all night...but than again, I know how the internet works. The OP obviously does not and wants to show off that ignorance. When did that become acceptable anyways? There was a time when it wasn't.


    This type of Smart A remark is not helpful and in fact the reason many people don't visit or post here. Before you show everyone just how arrogant and ignorant YOU are, please stop and think before you degrade people.

    OP , I have been plagued with SNR's for several months now. I first contacted my ISP and had a Tech come out. Nothing wrong with my internet. To confirm , I have zero issues with other MMO's that I play or normal internet use. This problem is isolated only to STO. I have even went so far as to take my PC to another location with internet , in the middle of ISA I received an SNR.(not only on map change)
    Online chat seems to suggest and Video card driver issue or a RAZOR gaming mouse/keyboard issue with chromaaps?? Not sure about that. I don't have the Razor and my Video card driver is up to date.

    Hopefully Cryptic will correct this server quality issue.




  • vetteguy904vetteguy904 Member Posts: 3,923 Arc User
    edited September 2016
    Tracing route to crypticstudios.com [208.95.185.58]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
    2 * * * Request timed out.
    3 9 ms 9 ms 26 ms nott-core-2a-xe-501-0.network.virginmedia.net [86.28.88.65]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 19 ms 30 ms 16 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
    7 15 ms 15 ms 14 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
    8 * * * Request timed out.

    9 85 ms 84 ms 85 ms us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
    10 84 ms 83 ms 84 ms us-nyc03a-ri1-et-3-1-0-0.aorta.net [84.116.135.73]
    11 84 ms 84 ms 84 ms xe-0-0-0 [204.148.20.177]
    12 90 ms 89 ms 90 ms 0.ae2.GW15.BOS4.ALTER.NET [140.222.231.203]
    13 96 ms 90 ms 91 ms internap-gw.customer.alter.net [152.179.134.214]
    14 136 ms 91 ms 91 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 98 ms 98 ms 98 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 90 ms 90 ms 91 ms 198.49.243.253
    17 * * * Request timed out.
    18 91 ms 93 ms 92 ms www.crypticstudios.com [208.95.185.58]

    Trace complete.

    C:\Windows\system32>ping crypticstudios.com

    Pinging crypticstudios.com [208.95.185.58] with 32 bytes of data:
    Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
    Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
    Reply from 208.95.185.58: bytes=32 time=91ms TTL=45
    Reply from 208.95.185.58: bytes=32 time=91ms TTL=45

    Ping statistics for 208.95.185.58:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 91ms, Maximum = 91ms, Average = 91ms

    Not seeing any cogent in there. Ping is good, no issues detected.

    I'd be finding out the problem there. you should not have ANY timeouts
    sig.jpg
  • vetteguy904vetteguy904 Member Posts: 3,923 Arc User
    oh, and AFAIK, the console games are on a DIFFERENT server....
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  • lucianazetalucianazeta Member Posts: 740 Arc User
    edited September 2016
    To me the people just jumping at the chance to tell others it ''must be just your internet'' are the real ignorant ones.

    When you have no general internet problems and no issues in other MMO's, just STO, then that doesn't lead me to conclude my internet is the problem, but that STO is.

    My SNRs though are not unbearable, every now and then one appears in a loading screen, annoying when I'm recording stuff for Youtube, but otherwise inconsequential.
    STO%20Sig.png~original
  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    To me the people just jumping at the chance to tell others it ''must be just your internet'' are the real ignorant ones.

    When you have no general internet problems and no issues in other MMO's, just STO, then that doesn't lead me to conclude my internet is the problem, but that STO is.

    My SNRs though are not unbearable, every now and then one appears in a loading screen, annoying when I'm recording stuff for Youtube, but otherwise inconsequential.

    It's not major, just annoying. :/
  • jcon96jcon96 Member Posts: 8 Arc User
    edited September 2016
    Disclaimer: I know nothing about the internet, nor how it works. I am in sales. As long as I can connect to email and look at prospect websites, I am good. Now, my point on this. I am on my 3rd or 4th PC (with each one getting better) and my 3rd ISP in 3 separate parts of the state I live in. (starting with a 10mbps during closed beta in 2009). I have taken 2 longish breaks during that time. There have been Server Not Responding/Server Disconnects issues since those early days of STO. In fact, this is the only game I have played online that has had that issue. I have not had the same issues, except with STO, across that many changes (With WoW, LOTRO, PotBS and Star Wars as other MMO's I have spent any time in). Now I am no expert (as I have explained) but the evidence seems to point towards the problem being on the game end, not mine.
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  • jonsillsjonsills Member Posts: 10,460 Arc User
    The assumption that the problem must be on Cryptic's end, however, still assumes a single line of connection between the user's PC and the server farm in Massachusetts. Not every packet takes the same path through the web - that was part of the initial concept behind ARPANet, the Internet's grandfather, that computer communications should be decentralized so that the entire network couldn't be taken out by a single EMP attack (a real worry back in the Sixties). And when someone between you and the target server is having issues, you're having issues.

    On the other hand, if the server farm itself were the single point of failure, one would presume all of us would be experiencing these issues; after all, we all use the same server farm (as do players of any of Cryptic's other games). As can be seen, several of us have not had any such issues, therefore the point of failure is not one shared by all players. Therefore, it is elsewhere.

    When the issues were widespread, the problem was traced back to Cogent, the local ISP where the server farm is located (and in many places in the States, ISPs have effective monopolies - around here, for instance, if you want anything better than a DSL connection, you're going to deal with Comcast, nobody else has any lines in this area). At the time, Cogent was fighting with Verizon subsidiary Level 3 over how much Cogent was being paid to handle Internet traffic originating from Level 3 connections, and had taken to throttling throughput on any data coming from a Level 3 node. The "sorting" there happened when those two parties came to some sort of agreement (while helping to point out why so many people are pushing so hard for Net Neutrality laws, which would make arguments like that moot at best).

    No idea what the issue is here, although I do find it odd that timeouts in one's local ISP are forgiven, while timeouts elsewhere are signs that Cryptic is having problems.​​
    Lorna-Wing-sig.png
  • thelordofshadesthelordofshades Member Posts: 258 Arc User
    I've seen some strange issues recently - while the trace route and ping to known Cryptic servers were completely stable at that time, I had instances of slow loading times, server not responding and interface lag in social zones. This could point to some rampant server side problem.
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  • questeriusquesterius Member Posts: 8,489 Arc User
    Tracing route to crypticstudios.com [208.95.185.58]
    over a maximum of 30 hops:

    Not seeing any cogent in there. Ping is good, no issues detected.

    Looks like the UK is directed through another hub than the Netherlands where i reside. When i ran a ping test i had a 100% package loss at cogent in Boston.

    Either way since cogent has been the source of a heap of trouble in the past it is prudent to keep an eye on that.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
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  • salvation4salvation4 Member Posts: 1,167 Arc User
    Yeah Like an ignorant, arrogant, samrt A who claims to know it all..First impression is that they dont play any other MMO to even get an idea of what people are talking about when it comes to STO's massive problem of SNR's and DC's..There is a thread going on in the network support section on these forums itself which is at 5 pages the last I checked..So for whoever has a samrt A's comment to degrade anyone please come and comment there and let everyone know that you tyhink all those people are fools whilst you are the all knowing one..

    Now on the network thread it is an issue with cogent and cryptic side because most people getting a problem are getting the link problem after it crosses into the cogent network..(Going by tracert from past and present..) because with other online stuff and SWTOR I have never seen this happen..It therfore leads me to believe it is something to do between Cryptic and their ISP provider which is effecting MOST BUT NOT ALL players..

    C:\Users\Adrian.Enterprise-F>ping crypticstudios.com

    Pinging crypticstudios.com [208.95.185.58] with 32 bytes of data:
    Reply from 208.95.185.58: bytes=32 time=328ms TTL=45
    Reply from 208.95.185.58: bytes=32 time=327ms TTL=45
    Reply from 208.95.185.58: bytes=32 time=327ms TTL=45
    Request timed out.

    Ping statistics for 208.95.185.58:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 327ms, Maximum = 328ms, Average = 327ms

    This is now from India..w/o VPN runnin g..On some days its a 100% loss..
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  • gaevsmangaevsman Member Posts: 3,190 Arc User
    Just ping the proxy servers and configure one in the laucher you have less ping, problem solved, Servers are:

    us1.proxy.crypticstudios.com 80
    us2.proxy.crypticstudios.com 80
    eu1.proxy.crypticstudios.com 80

    eu2 its not responding from some time, for the ones that does not know how to configure the proxy in the laucher options:

    -setproxy xyz.proxy.crypticstudios.com 80

    where xyz is the name of the chosen server with less ping.

    Hope that helps.
    The forces of darkness are upon us!
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