Missing Steam bonus Zen fixed in 3 minutes

redricky

I was bummed to find the bonus Zen missing last night and then read the threads about it only after I used Steam. I waited until the online support chat opened today. It was fixed immediately.

Perzes: Hi there! I'm Game Master Perzes and I'm reviewing your ticket information right now. How are you doing today?
xxxxxxxx: Not bad, how are you?
Perzes: Not too bad. A bit sick after leg day. Thank you for asking.
Perzes: I understand that you did not receive the 15% bonus zen after buying from Steam. I'll go ahead an check the account then add the zen once verified.
xxxxxxxx: Awesome!
Perzes: Thank you for waiting. I have added the bonus zen and it should now be available in-game. Kindly check it.
xxxxxxxx: I'm at work right now but I'll check when I get home first thing. Thanks so much!
Perzes: Oh alright. No problem and you're welcome.
Perzes: Is there anything else I can help you with today?
xxxxxxxx: Nope, have a good one
Perzes: Have a great day as well!

I just got home and verified that it's there. I hope it's ok to name a gm in this context. Thank you for the Quick Fix.

jeyj13

Lucky you. The support page still doesn't work for me, and I've been trying for 3 days to get help without success.

Is there any way to contact the Arc Support without going to the support page? Can I contact anybody to fix this? This is just crazy, honestly. I've tried for hours on end to attempt to log into the support page and it keeps giving me infinite redirects. I've tried 2 different computers and 3 different browsers on each computer. I've tried every fix imaginable. I cannot reach the support page.

Edit: finally found the customer service email (hopefully the right one), so maybe I can get this resolved too.