Flash sale today, conned out of extra Zen.

ufpterrell

I missed out on the Black Friday sale, because it started late on Friday PM. So unlike usual the Jupiter was only reduced for a 24hr period instead of the first 48hrs or more for the "weekend" promotion they do for new releases. So I paid 3000 Zen for the Jupiter.

Today, I purchased the tier 6 Alita HEC. Literally less than half an hour later there is another 20% sale with no mention in GNN from what I could see. So over the last couple days I feel like I've been conned out of 1200 extra Zen than I needed to be. I've bought four t6 ships in the last month and feel really cheated by having to pay more for the HEC because of zero communication regarding a sale. Surely there should be a grace period where if you buy something just minutes before a sale you can get a partial refund? Otherwise it leaves a REAL sour taste in my mouth.

Cryptic, would appreciate some feedback on this. Not a great way to look after your spending customers.

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ufpterrell

Lol seriously? There was no mention of there being a sale today. Have a look in GNN, there's the winter event blog but nothing to suggest a sale would take place today. How can you make informed buying decisions when there's such a lack of communication?

EDIT: I accept paying more for the Jupiter, it was the following day by the time I managed to get hold of it. The Alita however is different, about half an hour before the sale. You'd feel pissed off too.

chipg7

It's Black Friday, followed by Cyber Monday. Sales should be expected, at any point, from any place.

ufpterrell

Why no mention of it though!! If it's part of the same bloody event why didn't they mention there would be a second sale on the Monday in the Black Friday sale blog? It's awful communication and poor customer support. The whole Black Friday thing is new in the UK only starting last year. It's likely that not everyone even takes part in the "Cyber Monday" yet. It comes down to being well informed when making a purchase. I DID NOT feel well informed in this instance and it's left me feeling more than annoyed.

chipg7

Two things.

First, they announced the sale when it happened. Rarely will companies pre-announce sales, unless they're building hype for something specific. In STO's case, we often get a few days of notice before a ship launches.

Second, sure that may be the case in the UK, but Cryptic is an American company, which means they follow American standards, holidays, etc. So things like Cyber Monday will be followed, as per American sales practices. I'm not in the US, so I'd forgotten that last week's maintenance was going to be early for the holiday, for example.

There is nothing wrong with the way any of this was announced, and it is not poor costumer support. Poor CS would be giving a wrong price, or not completing the transaction. You simply bought at ship at full price prior to a sale happening.