test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› C-Store, ZEN, and Promotions

Problems purchasing ZEN

hravikhravik Member Posts: 1,203 Arc User
in C-Store, ZEN, and Promotions
So I decided I wanted to buy the Voyager bundle, which requires two purchases of Zen since there is no 5500 or 6000 ZEN option. First purchase, no problem. Second purchase said I had an error, and they could not contact the seller, or something to that effect. So I tried again, this time it says my purchase is under review. Check with PayPal, and they charged me all three times. I have the ZEN for the first one, none for the second two, and more money spent than I intended.

Here's the kicker: I can't get to billing support. I get nothing but redirect loops on the website, and blank screens in ARC. So an I just out of luck? Am I going to be forced to get my account banned doing charge backs because of customer no service?

Comments

  • luciphianluciphian Member Posts: 2 Arc User
    Also I can not seem to execute the purchase . I select the game and server , then freezes when loading the ammount . ( On Chrome and IE )
  • rndfluctuation#1470 rndfluctuation
    rndfluctuation#1470
         Member Posts: 813 Arc User
    edited November 2015
    A partial non authorative answer: The redirection issue, at least on the website, seems to me to be a cookie permission issue.
    I can't advise specifically in that but it's where to look for 1st, in my opinion based on 1st hand's experience. I could be wrong.
Sign In or Register to comment.