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False Advertising

So, just bought the life time subscription....

However i cant create a new 'Romulan Liberated Borg', haven't been able to find the talaxian either.

Now there's only 3 available races to choose from on the romulan side so pretty sure I haven't missed, it I know there are some issues with the game etc however if you advertise something as being included I expect that item/service to be available.

Hence the 'False advertising'

thoughts
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Comments

  • bernatkbernatk Member Posts: 1,089 Bug Hunter
    Logout and log back in.
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  • taylor1701dtaylor1701d Member Posts: 3,099 Arc User
    Isn't there a bug atm where you cant make the payable character races ?
    Unless that got fixed in yesterday's patch.
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  • duncanidaho11duncanidaho11 Member Posts: 7,980 Arc User
    Isn't there a bug atm where you cant make the payable character races ?
    Unless that got fixed in yesterday's patch.

    The bug where you couldn't create a new character from c-store species was apparently fixed yesterday. :)
    Bipedal mammal and senior Foundry author.
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  • shivarussell#2096 shivarussell Member Posts: 51 Arc User
    I have logged out then back in, no change..... yes they were supposed to fix it however they didn't....
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  • shivarussell#2096 shivarussell Member Posts: 51 Arc User
    Anyone thinking of blowing $199 for a lifetime subscription needs to be aware of this, may change their mind.
  • borticuscrypticborticuscryptic Member Posts: 2,478 Cryptic Developer
    This is a bug, and only temporary. We're working on it. You'll retain access if you've purchased a LTS, and will be able to create a character from this species (or Talaxians, which also appear to be non-functional) as soon as the issue is resolved.
    Jeremy Randall
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  • semalda226semalda226 Member Posts: 1,994 Arc User
    Hi Bort! Thx for the update!
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  • shivarussell#2096 shivarussell Member Posts: 51 Arc User
    Yeah, appreciate the update... cheers
  • earwigvr6earwigvr6 Member Posts: 293 Arc User
    Are these things only available for LT subs? I am already way over 800 days and have subbed each month so have effectively paid far more in supporting this game....

    So am I able to create these characters when this bug is fixed ? Given the amount I have already spent over the years doing a monthly sub there is no way I would consider dropping this vast sum on this game, but I will carry on monthly instead...
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  • annemarie30annemarie30 Member Posts: 2,698 Arc User
    So, just bought the life time subscription....

    However i cant create a new 'Romulan Liberated Borg', haven't been able to find the talaxian either.

    Now there's only 3 available races to choose from on the romulan side so pretty sure I haven't missed, it I know there are some issues with the game etc however if you advertise something as being included I expect that item/service to be available.

    Hence the 'False advertising'

    thoughts

    I created a lib Borg, but she is a fed
    We Want Vic Fontaine
  • xyquarzexyquarze Member Posts: 2,120 Arc User
    If I am not mistaken, Roms also don't get a Talaxian option, so as a LTS you are still limited to Rom, Rem, Borg, and Alien. I may be wrong though.
    My mother was an epohh and my father smelled of tulaberries
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    Yep, no talaxians for rom faction.

    You can sub for a million days, Talaxians and Lib Borg only come with an LTS.
  • monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    Thankfully we haven't lost the ability to log into our Talaxians and Liberated Borg captains that were already created before this bug happened. I have 1 Talaxian and 2 Liberated Borg and all my characters were level 60 when this happened. :smirk:

    I don't have any free character slots though, but I might buy more some day to make a Lib Borg Klingon or KDF Talaxian.

    Talaxians can be created for only Fed and KDF. It would have been nice if Romulan Republic was an option. ;)
  • xyquarzexyquarze Member Posts: 2,120 Arc User
    Especially since the RomRep already suffers from an overwhelming choice when picking captain races. Granted, it makes sense that they have less choice. It just disincetivizes another Rom captain for me since I already have one of each.
    My mother was an epohh and my father smelled of tulaberries
  • lamyrslamyrs Member Posts: 312 Arc User
    So, just bought the life time subscription....

    However i cant create a new 'Romulan Liberated Borg', haven't been able to find the talaxian either.

    Now there's only 3 available races to choose from on the romulan side so pretty sure I haven't missed, it I know there are some issues with the game etc however if you advertise something as being included I expect that item/service to be available.

    Hence the 'False advertising'

    thoughts

    That's already 2 weeks I am trying to make one Talaxian. Don't be on a hurry, they take their time to fix it...
    I am from Belgium and english isn't my main language, sorry if I make mistakes.
  • chipg7chipg7 Member Posts: 1,577 Arc User
    Yep, Lib Borg and Talaxian are a thing for LTS. There's not a single thing that's in the list of LTS / X-hundred day perks that isn't available, as far as I can tell.
    This is a bug, and only temporary. We're working on it. You'll retain access if you've purchased a LTS, and will be able to create a character from this species (or Talaxians, which also appear to be non-functional) as soon as the issue is resolved.

    Thanks for the (really quick) update. I was thinking on finally making an LTS race, but obviously I'll hold off on that :smile:
  • svecksveck Member Posts: 18 Arc User
    Here's the thing. There shouldn't be a bug. The ONLY reason imo to buy the LTS is to play these species which cannot be accessed another way. It's utterly preposterous to advertise something on sale and have those who buy it discover that they cannot do what was specifically promised with the product. In this case, I only bought the LTS BECAUSE I saw an advertisement explaining how they had added playable Talaxians as a LTS benefit. Shameful. They need to fix this problem and fix it immediately. There is absolutely no excuse for it.
  • chipg7chipg7 Member Posts: 1,577 Arc User
    sveck wrote: »
    Here's the thing. There shouldn't be a bug. The ONLY reason imo to buy the LTS is to play these species which cannot be accessed another way. It's utterly preposterous to advertise something on sale and have those who buy it discover that they cannot do what was specifically promised with the product. In this case, I only bought the LTS BECAUSE I saw an advertisement explaining how they had added playable Talaxians as a LTS benefit. Shameful. They need to fix this problem and fix it immediately. There is absolutely no excuse for it.

    And as you (hopefully) saw above, they're aware of the issue and are working to fix it.

    STO is a piece of software. Like any software, sometimes there are bugs. Of course there "shouldn't" be a bug, that's a given. But it's also a given that bugs do happen.
  • xyquarzexyquarze Member Posts: 2,120 Arc User
    edited November 2015
    chipg7 wrote: »
    Yep, Lib Borg and Talaxian are a thing for LTS. There's not a single thing that's in the list of LTS / X-hundred day perks that isn't available, as far as I can tell.

    Reward list for veterans/LTS include:

    Not available to other players:
    Permanent skill point boost
    A lot of titles and associated accolades as well as forum titles
    A number of uniforms/costumes
    Ship material (space costume)
    "Fireworks" space emote
    Access to Captains' Table
    Mugato non combat pet
    Exclusive small craft (faction specific)
    Two destroyers (T5 free U and T6, faction specific)
    Android boff
    Additional dil refining capacity (500 a day)

    Available at Zen store or through in game means:
    5 respec tokens
    2 character slots
    2 ship slots (per character)
    2 costume slots (per character)
    1 tier 5 ship (per character, not all T5 are gettable with the token)
    1 T5 upgrade token

    Only for LTS, not available to veterans or other players:
    Access to Liberated Borg and Talaxian (KDF/Fed only) captains
    LTS badge (costume piece)
    A title

    Additional rewards for LTS but not veterans, available otherwise:
    2 character slots

    (I don't want to guarantee that I did not overlook something here)
    My mother was an epohh and my father smelled of tulaberries
  • lianthelialianthelia Member Posts: 7,898 Arc User
    Big difference between false advertising and a bug OP...
    Can't have a honest conversation because of a white knight with power
  • a3001a3001 Member Posts: 1,132 Arc User
    edited November 2015
    So, just bought the life time subscription....

    However i cant create a new 'Romulan Liberated Borg', haven't been able to find the talaxian either.

    Now there's only 3 available races to choose from on the romulan side so pretty sure I haven't missed, it I know there are some issues with the game etc however if you advertise something as being included I expect that item/service to be available.

    Hence the 'False advertising'

    thoughts

    Wow, come right out of the gate swinging eh? Care to accuse anyone of witchcraft so we can get ourselves all Salem'd up?
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  • lamyrslamyrs Member Posts: 312 Arc User
    lianthelia wrote: »
    Big difference between false advertising and a bug OP...

    Well, usually, you can't sell something that isn't working...
    That's twoo weeks now we can't make Talaxians and it isn't mentioned in the last patch notes (known issues). They don't care about it, maybe they'll fix it one day, or never. But still in fact they are selling stuff that isn't working, which is unacceptable.
    I am from Belgium and english isn't my main language, sorry if I make mistakes.
  • xyquarzexyquarze Member Posts: 2,120 Arc User
    lamyrs wrote: »
    Well, usually, you can't sell something that isn't working...
    That's twoo weeks now we can't make Talaxians and it isn't mentioned in the last patch notes (known issues). They don't care about it, maybe they'll fix it one day, or never. But still in fact they are selling stuff that isn't working, which is unacceptable.

    I am sorry, but you are new to economy, aren't you? Things that do not work as described but will be fixed are being sold all of the time. Yes, it shouldn't be in the first place, and you have every right to be disappointed and not accept that kind of behavior.

    But with all kinds of software not working, hardware not working as intended - it happens. In the minority of cases, granted, but it happens. And look at all the games you barely can play before the second major patch...
    My mother was an epohh and my father smelled of tulaberries
  • shivarussell#2096 shivarussell Member Posts: 51 Arc User
    If I buy a 'big mack' meal and get home only to find the frys missing then I would understandably be miffed and want either a refund or the frys, this is no different.

    Now a bug of course is a bug, but they knew about it a while ago.... and yet they still advertised it!! $199 is a lot of money and when you spend it only to find your not getting what you paid for then that's unacceptable.

  • lamyrslamyrs Member Posts: 312 Arc User
    xyquarze wrote: »
    lamyrs wrote: »
    Well, usually, you can't sell something that isn't working...
    That's twoo weeks now we can't make Talaxians and it isn't mentioned in the last patch notes (known issues). They don't care about it, maybe they'll fix it one day, or never. But still in fact they are selling stuff that isn't working, which is unacceptable.

    I am sorry, but you are new to economy, aren't you? Things that do not work as described but will be fixed are being sold all of the time. Yes, it shouldn't be in the first place, and you have every right to be disappointed and not accept that kind of behavior.

    But with all kinds of software not working, hardware not working as intended - it happens. In the minority of cases, granted, but it happens. And look at all the games you barely can play before the second major patch...

    I am not. Things that do not work as described are remove from the store until it is fixed. That's how it's works, everywhere, and for everything. A bug? We are talking about character creation here. Do you know any oher game that had character creation broken? Games in beta maybe? No. In alpha? Never saw.
    But let me tell you why I am mad : for me we are not talking about a bug but about inefficiency. They knew about the bug right after season 11 and they fixed it at the first patch. But they are so bad on what they are doing that they didn't check all races and only fixed half of it. The fact that the bug isn't mentioned in patch notes (know issues) is a proof that they thought it was fixed.
    I am from Belgium and english isn't my main language, sorry if I make mistakes.
  • bluedarkybluedarky Member Posts: 548 Arc User
    edited November 2015
    lamyrs wrote: »
    xyquarze wrote: »
    lamyrs wrote: »
    Well, usually, you can't sell something that isn't working...
    That's twoo weeks now we can't make Talaxians and it isn't mentioned in the last patch notes (known issues). They don't care about it, maybe they'll fix it one day, or never. But still in fact they are selling stuff that isn't working, which is unacceptable.

    I am sorry, but you are new to economy, aren't you? Things that do not work as described but will be fixed are being sold all of the time. Yes, it shouldn't be in the first place, and you have every right to be disappointed and not accept that kind of behavior.

    But with all kinds of software not working, hardware not working as intended - it happens. In the minority of cases, granted, but it happens. And look at all the games you barely can play before the second major patch...

    I am not. Things that do not work as described are remove from the store until it is fixed. That's how it's works, everywhere, and for everything. A bug? We are talking about character creation here. Do you know any oher game that had character creation broken? Games in beta maybe? No. In alpha? Never saw.
    But let me tell you why I am mad : for me we are not talking about a bug but about inefficiency. They knew about the bug right after season 11 and they fixed it at the first patch. But they are so bad on what they are doing that they didn't check all races and only fixed half of it. The fact that the bug isn't mentioned in patch notes (know issues) is a proof that they thought it was fixed.

    Umm, are you saying that the LTS should be pulled completely because the LTS exclusive races are currently not creatable despite the stipend, instant veteran rewards and gold member features all still working?

    Cause if you are, that's like demanding that a gym stops taking new members because it's pool is closed for maintenance.
  • chipg7chipg7 Member Posts: 1,577 Arc User
    If I buy a 'big mack' meal and get home only to find the frys missing then I would understandably be miffed and want either a refund or the frys, this is no different.

    Now a bug of course is a bug, but they knew about it a while ago.... and yet they still advertised it!! $199 is a lot of money and when you spend it only to find your not getting what you paid for then that's unacceptable.

    The point is moot. We just had a Dev come into the thread right off the bat, and confirm that they're trying to fix it asap.

    It's a piece of software, constantly being worked on - updated, changed, fixed up, and modified. Sometimes updating things will break seemingly unconnected things, like the 'Battle of the Blue' bug in Fleet Alert that randomly popped up.

    They're not selling a broken product. They're selling an piece of software that's being regularly updated and modified. And in this particular case, they're working to fix the known problem. It's not that the LTS will never have these options - it's that they're temporarily unavailable due to a known bug that's being addressed immediately.
  • lamyrslamyrs Member Posts: 312 Arc User
    bluedarky wrote: »
    Umm, are you saying that the LTS should be pulled completely because the LTS exclusive races are currently not creatable despite the stipend, instant veteran rewards and gold member features all still working?

    Cause if you are, that's like demanding that a gym stops taking new members because it's pool is closed for maintenance.

    Players buy LTS for playables races. Did you already see a LTS player playing something else than a liberated Borg or a Talaxian after they bought it?
    Maybe not remove it but at least something like a notice that say playables races are temporarily unavailable.

    chipg7 wrote: »
    It's a piece of software, constantly being worked on - updated, changed, fixed up, and modified. Sometimes updating things will break seemingly unconnected things, like the 'Battle of the Blue' bug in Fleet Alert that randomly popped up.

    These kinds of bugs only come in this game. That's 16 years now I am playing mmorpg and I never saw a bug in character creation. Also I can say this game is one of the most bugged out. The only one I remember that it was so bugged is AOC at release.
    I am from Belgium and english isn't my main language, sorry if I make mistakes.
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