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Constant crashing during map moves

generalkrasgeneralkras Member Posts: 39 Arc User
in PC Gameplay Bug Reports
I run STO through the Arc browser and it seems as of the last few months it will periodically on a map transfer freeze the client into a not responding state which only allows me to terminate the application. The latest time this happened was this evening and here in the information the crash report gave me:

Problem signature:
Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 55f0c543
Fault Module Name: ArcOverlayStub.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 55af2ca0
Exception Code: c0000005
Exception Offset: 00019f91
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Could anyone please advise on how to fix the issue?

[SIGPIC][/SIGPIC]

Comments

  • roamerzaroamerza Member Posts: 52 Arc User
    edited September 2015
    It seems worse today than it has been. I did a verify a week or so back. Always crashes on 94%.

    Log Name: Application
    Source: Application Hang
    Date: 2015/09/17 07:26:54 PM
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Description:
    The program GameClient.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 5d8
    Start Time: 01d0f16bc572a34c
    Termination Time: 70
    Application Path: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\GameClient.exe
    Report Id: 47d2b700-5d61-11e5-b639-e840f2d1a902
    Post edited by roamerza on
  • mattaukettmattaukett Member Posts: 190 Arc User
    Someone in this thread http://forum.arcgames.com/startrekonline/discussion/1200615/freezing-during-loading-screen-zone-changes/p3 suggested turning of reduced file in the advanced options menu. Several people reported that this has solved their problems and my experience is it also seems to have solved my periodic crashes during load screens so I'd recommend trying it and seeing if it helps.
  • roamerzaroamerza Member Posts: 52 Arc User
    Many thanks. I'll give it a whirl.
  • plaztikman64plaztikman64 Member Posts: 725 Arc User
    If that doesn't help, you should def check you hard drive via the windows internal scan disk, maybe there are some corrupt sectors. Takes ages but it helped me ones when I was having a similar issue.
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