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Game crashes during a mission...
nathankomaran
Member Posts: 56 Arc User
Hello all!
It has been quite some time since I last posted something here. I checked for the 'Come here if you have a Q' forum, but it seems to have mysteriously vanished! What happened? Anyway, here is my issue...I am doing a mission called A Step Between Stars. And every time I've tried to complete said mission, my computer ends up crashing and restarting itself if there is a lot of 'graphical action' on the screen, such as lasers, the Star in Outer Space, and other stuff. It says my video driver crashed and proceeds to restart itself. After I return to the game, I am sent back to the section Into the Void and having to complete it all over again. How can I prevent my computer from spazzing out over this? My specs are...
System Information
Time of this report: 8/9/2015, 16:35:55
Machine name: STORMSYSTEM
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150729-1800)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3847
BIOS: A04
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 5673MB used, 3715MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
Any helpful information to resolve this matter would be appreciated...Cheers!
It has been quite some time since I last posted something here. I checked for the 'Come here if you have a Q' forum, but it seems to have mysteriously vanished! What happened? Anyway, here is my issue...I am doing a mission called A Step Between Stars. And every time I've tried to complete said mission, my computer ends up crashing and restarting itself if there is a lot of 'graphical action' on the screen, such as lasers, the Star in Outer Space, and other stuff. It says my video driver crashed and proceeds to restart itself. After I return to the game, I am sent back to the section Into the Void and having to complete it all over again. How can I prevent my computer from spazzing out over this? My specs are...
System Information
Time of this report: 8/9/2015, 16:35:55
Machine name: STORMSYSTEM
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150729-1800)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3847
BIOS: A04
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 5673MB used, 3715MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
Any helpful information to resolve this matter would be appreciated...Cheers!
0
Comments
I know it can be frustrating when you don't get a reply to your post, but bear in mind, if no-one has an answer, no-one will reply.
Can you tell me a little more about your issue and I might be able to help.
Tell me, if you can, if this error is only occuring on the mission "A Step Between the Stars" or is it happening on several other missions?
If you try dropping the mission and redoing it, do you notice that you are still experiencing the crash?
Are you getting an error message from either the Cryptic launcher or Windows after the crash?
Have you noticed that you have any other drops in your Frames per Second (FPS) in other parts of your gameplay or the mission itself before the game stops working?
If you could, can you please post screenshots of your desktop right after the crash? If your still having issues after this, I'd advise you to submit a support ticket through Arc.com or by clicking "Support" in the options menu of Star Trek Online.
Proud Member of the Operational Support (Bug Hunter) Team