Ground/away team BOFF skill assignments (still) lost on game re-load

manjusriyamantak

1. Select the ground boff assignments you want, either from the "skills" tab or the "stations" tab, on boffs that have more than one skill at each level
1a. Doesn't matter if you save this as a loadout
1b. Doesn't matter if you're in sector space or elsewhere
4. Look at the boff's "status" page
4a. Just need to look at the page, nothing more
5. Trigger a game load (e.g., change maps; log out and back in; "beam down")
6. The selected ground boff assignments have been lost
6a. They've reverted either to the "default" that the boff came with; or perhaps to the alphabetically first skill at that level

manjusriyamantak

A workaround, which might be a nice feature anyway, would be to include the ground boff configuration in the loadouts. (Though it would be better to have ground boff loadouts separate from space loadouts.)

manjusriyamantak

Apparently a duplicate of:

http://www.arcgames.com/en/forums#/discussion/1192190/bridge-officer-ground-skill-reset-is-caused-by-viewing-status-tab-thorough-report

and

http://www.arcgames.com/en/forums#/discussion/1187283/boff-ground-skills-resetting

Support told me to file another bug report though.

With this many people complaining… you might want to fix this one Cryptic!

kthang

Yeah, it's like this. You file a bug-report, then you might send ticket to support explaining the issue and that you've sent a bug-report. Then you get a reply from support that they are going to look in to the matter, thanks you for contacting them and then they ask you to send a bug-report......

Some times I wonder if the whole system is just automated and there's no one really there.

robothitchhiker

Thanks for confirming this trigger. I think there's now at least four of us who've verified this independently at different points. Unfortunately, Frost is no longer with Cryptic to make a follow-up QA report or respond to us, so it's unclear if devs already know, it's too difficult to fix at the moment (could just be some errant code on the status page doing a corrupted write to defaults, or something much more complex), or they just have other priorities at the moment. My hope right now is that a new ground battlezone release next season will force them to look at this again if complaints escalate.

And PWE support and GM's (the customer service side) unfortunately seems to have little to no communication with the Cryptic developers (who handle in game bug tickets and this sub-forum). Maybe Trendy's new initiative will help, but we'll have to wait and see.​​

manjusriyamantak

Thanks for the replies and background. Whatever it takes, let's hope they get this one fixed!