Is there an actual phone number for support? Missing Zen Stipend

omegasprime

I am look for a number to call be I am getting nowhere with my support ticket for not receiving my 500 Zen for last month and this month.

anazonda

If you are talking about a stipend, you will likely get the same answer as everyone else:

You've gotten your stipend according to our logs... Quit asking for it.

omegasprime

so, there are others having my exact same issue?​​

kyrrok

It would really be nice to have a number to call and get to speak to a custmer service rep and actually get something done instead of wasting time on a bug report, trying the support site that you can't even get to, or getting the internet version of the runaround

tfomega

are you kidding? lol... then they would have to treat us as actual customers lol No, there is no phone number

sqwished

Nope there's no contact number for them. Been there tried that, but I've yet to get a straight answer from customer services. or any where from Cryptic/PWE in general. All I can do is wish you luck in trying to get your issue resolved.

kyrrok

Back to plan A then. Step one: fill out a bug report. Step two: flush.

omegasprime

I was watching my Zen all last month and this month, I noticed it did not increase. Today is the day I'm supposed get it even according to support, but still nothing. I even asked them then why did I not get today's either, but still waiting on a response to that.​​

Unknown

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tfomega

unfortunately, they clear out your old tickets, so I can't see when my stipend date is... think it is the 22nd though...

storules

Not support but you can ask:

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623/customer-reviews​​

omegasprime

storules wrote: »

Not support but you can ask:

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623/customer-reviews

I tried that number. It says at the end of message to stay on the line for the operator, but then gangs up on you.
​​

omegasprime

This month Zen finally show up in the last 20 minutes. Just missing last months. I'm going to take a print screen from here on out every month so if this happens again.​​

primar13

This is where you need to go to fill out a ticket. That is the only way you are going to get help.
Complaining on the forums will get you nowhere.

https://support.arcgames.com/app/home

omegasprime

primar13 wrote: »

This is where you need to go to fill out a ticket. That is the only way you are going to get help.
Complaining on the forums will get you nowhere.

https://support.arcgames.com/app/home

I have been arguing with them on a ticket since yesterday ​​

grayfoxjames

Have you tried their social media channels? If you contact one of the Devs privately through there maybe they can take a look at the issue. They're pretty good with replying to people there.

omegasprime

grayfoxjames wrote: »

Have you tried their social media channels? If you contact one of the Devs privately through there maybe they can take a look at the issue. They're pretty good with replying to people there.

I may try that and do that for future issues.​​

farranor

There is no in-game, online, or phone support for STO. If your issue is critical/urgent, make a post on Reddit's STO section.

oldravenman3025

primar13 wrote: »

This is where you need to go to fill out a ticket. That is the only way you are going to get help.
Complaining on the forums will get you nowhere.

https://support.arcgames.com/app/home

Yeah, right.


Keep believing that. I have some prime tropical real estate in Greenland I want to sell you.


Many issues have been addressed in the past because of complaining on the forums. Or Twitter. Or Facebook.


Support tickets? Heh. A waste of time and effort.

qrtrmstr

everyone should write this down. I'm one of the few guys from Beta that aren't even playing anymore and rarely monitor the forums but I can't say for how much longer I will be doing that either. Share this with everyone you can because I've answered this before and I doubt I'll be around to answer it again in the future.

(888) 344-4478

You can also try (650) 590-7700 but that one was for Cryptic pre-PWE

farranor

qrtrmstr wrote: »

everyone should write this down. I'm one of the few guys from Beta that aren't even playing anymore and rarely monitor the forums but I can't say for how much longer I will be doing that either. Share this with everyone you can because I've answered this before and I doubt I'll be around to answer it again in the future.

(888) 344-4478

You can also try (650) 590-7700 but that one was for Cryptic pre-PWE

Yeah, those numbers don't do anything. Sure, you may reach someone (or a machine) at Cryptic or PWE, but they can't do anything. I managed to talk to someone in billing once, but all they could do was help with billing. If you want to talk to Cryptic/PWE about anything other than "let me give you some money," you have to use Reddit.

qrtrmstr

farranor wrote: »

qrtrmstr wrote: »

everyone should write this down. I'm one of the few guys from Beta that aren't even playing anymore and rarely monitor the forums but I can't say for how much longer I will be doing that either. Share this with everyone you can because I've answered this before and I doubt I'll be around to answer it again in the future.

(888) 344-4478

You can also try (650) 590-7700 but that one was for Cryptic pre-PWE

Yeah, those numbers don't do anything. Sure, you may reach someone (or a machine) at Cryptic or PWE, but they can't do anything. I managed to talk to someone in billing once, but all they could do was help with billing. If you want to talk to Cryptic/PWE about anything other than "let me give you some money," you have to use Reddit.

I'm not really sure why you're saying that, you do have to wait on hold sometimes but I just spoke with them the other day about a billing issue and they reversed the charges.

anazonda

valoreah wrote: »

omegasprime wrote: »

so, there are others having my exact same issue?

Yes, this issue has come up a few times over the years. Cryptic did get caught up with everyone I know who had the issue previously, so they will address it eventually. Best you can do is wait.

Customer Support here is a myth. You've a better chance of seeing Bigfoot or the Loch Ness monster.

​​

I've waited for my first 4 stipends, submitted 3 tickets, and got the above answer... So basically BS.